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Remote Roadside Assistance Jobs in Springfield, IL

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Remote Roadside Assistance information

See Springfield, IL salary details

$7

$19

$52

How much do remote roadside assistance jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for remote roadside assistance in Springfield, IL is $19.59, according to ZipRecruiter salary data. Most workers in this role earn between $12.50 and $19.61 per hour, depending on experience, location, and employer.

What is a Remote Roadside Assistance job?

A Remote Roadside Assistance job involves providing virtual support to drivers who are experiencing vehicle issues. Instead of physically going to the location, you assist customers over the phone or through an app by diagnosing problems, offering step-by-step guidance, and coordinating services like towing or locksmiths if needed. This job requires strong communication skills, problem-solving abilities, and knowledge of common vehicle issues. Many companies provide training and scripts to help you assist customers efficiently.

What are the typical daily responsibilities of someone in a Remote Roadside Assistance role?

As a Remote Roadside Assistance professional, your daily tasks usually involve answering calls or inquiries from drivers experiencing vehicle trouble, assessing problems based on customer descriptions, and coordinating appropriate help such as dispatching tow trucks or advising on simple fixes. You’ll use specialized software to track requests, update customers on estimated arrival times, and log service details. Collaboration with tow truck drivers, repair personnel, and sometimes insurance companies is common to ensure smooth service delivery. You will also need to stay updated on local coverage areas and maintain a calm, reassuring demeanor with customers in stressful situations.

What are the key skills and qualifications needed to thrive in the Remote Roadside Assistance position, and why are they important?

To excel in Remote Roadside Assistance, you need strong problem-solving skills, technical knowledge of vehicles, and a high school diploma or equivalent. Familiarity with dispatch software, GPS systems, and customer support platforms is typically required, and some employers may prefer candidates with automotive certifications such as ASE. Outstanding communication, patience, and the ability to remain calm under pressure help individuals thrive in this role. These skills are crucial for efficiently diagnosing issues, coordinating assistance remotely, and providing excellent service to stranded customers.

What are popular job titles related to Remote Roadside Assistance jobs in Springfield, IL? For Remote Roadside Assistance jobs in Springfield, IL, the most frequently searched job titles are:
What job categories do people searching Remote Roadside Assistance jobs in Springfield, IL look for? The top searched job categories for Remote Roadside Assistance jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Remote Roadside Assistance jobs? Cities near Springfield, IL with the most Remote Roadside Assistance job openings:
Remote Roadside Assistance jobs near you
Infographic showing various Remote Roadside Assistance job openings in Springfield, IL as of July 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $40,739 per year, or $19.6 per hour.
Reimbursement Customer Advocat

Reimbursement Customer Advocat

Health Care Service Corporation

Springfield, IL • On-site, Remote

$17.75 - $28.39/hr

Full-time

Medical, Life, Retirement, PTO

Posted 5 days ago

Job description

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.
Join HCSC and be part of a purpose-driven company that will invest in your professional development.
Job Summary
This Position Is Responsible For Answering Customer Calls. Researching Cases For Potential Third Party Involvement. Documenting Information On Appropriate Recovery System. Reviewing And Distributing Voicemail Messages And Correspondence To The Appropriate Area; Preparing Form Letters. Reviewing Claims For Payment Relating To An Accident. Spending Approximately 90 Of The Scheduled Time On The Phone According To Business Need. Referral Preference Given To Applicants Able To Take And Meet Testing Criteria.
JOB REQUIREMENTS:
* High School Diploma or GED.
*2 years Customer Service experience.
*Analytical skills and organizational skills.
*Decision making skills.
*Clear and concise verbal and written communication skills.
*Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks.
PREFERRED JOB REQUIREMENTS:
*Referral preference given to applicants able to take and meet testing criteria.
*PC proficiency to include Word, Excel, PowerPoint and Lotus Notes.
Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!
Pay Transparency Statement:
At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards.
The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.
HCSC Employment Statement:
We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.
Base Pay Range
$17.75 - $28.39
Exact compensation may vary based on skills, experience, and location.

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