Light repair of systems including but not limited to remote unit replacements, head end equipment swaps, terminating and testing coax, and possible fiber repair * Maintain spares inventory and RMA ...
Light repair of systems including but not limited to remote unit replacements, head end equipment swaps, terminating and testing coax, and possible fiber repair * Maintain spares inventory and RMA ...
Light repair of systems including but not limited to remote unit replacements, head end equipment swaps, terminating and testing coax, and possible fiber repair * Maintain spares inventory and RMA ...
Light repair of systems including but not limited to remote unit replacements, head end equipment swaps, terminating and testing coax, and possible fiber repair * Maintain spares inventory and RMA ...
Remote Rma information
What is a remote RMA?
Remote RMA (Return Merchandise Authorization) jobs involve handling the process of authorizing and managing product returns, replacements, or repairs for a company, all while working remotely. Employees in these roles typically communicate with customers via email, chat, or phone to troubleshoot issues, issue return labels, and ensure that returns comply with company policies. They also coordinate with warehouse, logistics, and technical teams to process and track returned items. Strong organizational and communication skills are essential for success in remote RMA positions.
What skills and qualifications are needed to be a remote RMA?
To thrive as a Remote RMA Specialist, you need strong organizational skills, attention to detail, and experience in returns processing or customer service, often supported by a high school diploma or equivalent. Familiarity with order management systems, inventory software, and CRM platforms such as Salesforce or Zendesk is typically required. Excellent communication, problem-solving abilities, and a customer-focused mindset are essential soft skills for this role. These skills ensure efficient handling of returns, high customer satisfaction, and accurate record-keeping in a remote work environment.
What are common challenges faced by remote RMA specialists, and how can they be managed?
Remote RMA (Return Merchandise Authorization) specialists often face challenges such as coordinating returns and replacements across different time zones and maintaining clear communication with customers and internal teams remotely. Managing high volumes of requests and troubleshooting product issues without physical access to items can also be demanding. To overcome these challenges, it's important to stay organized, utilize robust ticketing and CRM systems, and foster strong working relationships with warehouse and support teams. Proactive communication and attention to detail are key to ensuring customers have a smooth return experience.
What is the difference between Remote Rma vs Remote Repair Technician?
| Aspect | Remote Rma | Remote Repair Technician |
|---|---|---|
| Credentials | Technical certifications, product knowledge | Technical certifications, device repair skills |
| Work Environment | Customer service, RMA processing systems | Device diagnostics, repair procedures |
| Industry Usage | Electronics, consumer electronics companies | Electronics, appliance, or tech repair services |
| Search/Comparison Intent | RMA process, return management | Device repair, troubleshooting |
Remote Rma specialists focus on managing return merchandise authorizations, processing returns, and customer communication. Remote Repair Technicians perform device diagnostics and repairs remotely. While both roles require technical knowledge, Remote Rma emphasizes return logistics, whereas Remote Repair Technicians focus on troubleshooting and fixing devices.
What are the most commonly searched types of Rma jobs in Indiana?
The most popular types of Rma jobs in Indiana are:
What are popular job titles related to Remote Rma jobs in Indiana?
For Remote Rma jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Remote Rma jobs in Indiana look for?
The top searched job categories for Remote Rma jobs in Indiana are:
What cities in Indiana are hiring for Remote Rma jobs?
Cities in Indiana with the most Remote Rma job openings:
Field Maintenance Engineer, Telecom Wireless
Indianapolis, IN • On-site, Remote
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 6 days ago
Key responsibilities
Maintain DAS systems under contract, including commissioning, integration, decommissioning, test, and turn-up of telecommunications equipment
Troubleshoot issues raised by customers, Network Operations Center (NOC), and service providers, including complex field-level troubleshooting, and serve as a technical resource for wireless system issues
Conduct site surveys and facilitate engineering requirement gathering with customers for system changes and new initiatives such as expansion, or removal of equipment
Job description
Telamon is a leading provider of connectivity integration, implementation, and distribution solutions for many of the world's most recognized telecommunications, transportation and consumer brands. Founded in 1985, we are a minority-owned company headquartered in Carmel, Indiana, and maintain a global footprint with locations in North America, Europe, and Asia.
This work isn't easy-and that is exactly why we do it. Telamon thrives when we're solving problems that help enhance connectivity and lead to simplicity, safety, and reliability in everyday life. We are cultivating deeper connections with every bond we forge: a more comprehensive network that serves the world around us-inside our walls and out.
At Telamon, leveraging AI and digital tools is a core part of how we operate. We expect employees at all levels to actively explore and apply technologies that improve productivity, decision-making, and overall performance.
Learn more at telamon.com
Benefits:
Telamon invests in our people with benefits that support health, family, and future. We offer a comprehensive benefits package that includes:
Health & Wellness: Medical, dental, vision, HSA with company match, dependent care FSA, life & disability coverage, voluntary plans, legal/ID protection, pet insurance, EAP
Financial: 401(k) with company match, annual bonus based on company performance, referral bonuses, discounts, phone allowance; field roles: travel pay, per diem, company-paid lodging, and company vehicle (if applicable)
Time Off & Flexibility: Flexible PTO for salaried roles; starting at 15 days (PTO with 2 floating holidays) for hourly roles; paid holidays, floating holidays, parental leave, bereavement leave, and hybrid/remote options
Career Growth: Tuition reimbursement, annual professional development grants, online learning resources, leadership programs, and internal growth opportunities
Additional Benefits: Recognition programs, scholarships and educational stipends for children, company paid sabbaticals and company outings with access to local events.
Note: benefits eligibility may be based on employment status, tenure, location, or other factors
Classification:
Exempt/Salary
Location:
Regular travel throughout Central Indiana, including Indianapolis, Muncie, Lafayette, Carmel, Fishers, Bloomington, Frankfort, and Indianapolis Airport. Occasional travel to the Cincinnati/Dayton area may be required. Candidates should be centrally located within the region.
Schedule:
This role follows a standard 9:00 AM - 5:00 PM schedule, with occasional evening work for maintenance windows or system turn-ups based on customer needs. On-call coverage is also required to respond to unplanned system outages per customer SLAs; while on-call incidents are infrequent, coverage must be available at all times.
Job Summary:
The Field Maintenance Wireless Engineer is responsible for technical project quality for DAS systems under maintenance contract for small, medium, and large venue wireless DAS projects. The Field Wireless Maintenance Engineer acts as a company engineering representative at base or remote locations, including customer and supplier facilities.
Essential Duties and Responsibilities:
- Maintain DAS systems under contract, including commissioning, integration, decommissioning, test, and turn-up of telecommunications equipment
- Troubleshoot issues raised by customers, Network Operations Center (NOC), and service providers, including complex field-level troubleshooting, and serve as a technical resource for wireless system issues
- Light repair of systems including but not limited to remote unit replacements, head end equipment swaps, terminating and testing coax, and possible fiber repair
- Maintain spares inventory and RMA equipment
- Conduct site surveys and facilitate engineering requirement gathering with customers for system changes and new initiatives such as expansion, or removal of equipment
- Interpret and communicate customer concerns and issues discovered to internal project stakeholders; facilitate discussion and resolution of issues relating to engineering standards
- Partner with internal resources to identify equipment related to installation and repair of equipment projects
- Work with internal project stakeholders in maintaining as-builts through system changes
- Guide construction teams to implement necessary design changes in the field while not compromising design integrity
- Create test and optimization plans, review field data, guide performance enhancements for In-Building wireless system deployments, and observe and document best practices to implement standards that continually improve In-Building wireless system design and installation efforts
- Administer on-site field training programs as required
- Ability to assist with iBwave Designs, and other projects specifying equipment and labor tasks outside of specified maintained sites.
Managerial Responsibility
- No direct reports
Travel/Shift Requirements
- Travel within the local market or other markets based on business needs
Physical Demands
- Ability to lift a minimum of 50 lbs.
- Ability to work outdoors, on ladders, and in confined spaces
- Ability to work with/around electrical wires and/or ESD products
- Ability to work remotely at construction or installation sites
Skills and Abilities Required
- Ability to operate and support performance testing with Ues and scanners, using Rhode & Schwarz, PCTEL,, WINd, or other collection equipment
- Ability to perform sweeps, connectorize coax, perform smaller troubleshooting tasks and provide solutions to any issues encountered
- Ability to use spectrum analyzers, power meters, PIM testers, signal generators, and OTDRs to perform troubleshooting and provide solutions to issues
- Ability to learn and adapt to changing technologies, standards, and certification requirements
- Ability to work independently, while retaining the ability to work collaboratively within a team to solve operational challenges to Telamon's advantage
Strong interpersonal, problem-solving, and communication skills
- Proficiency with MS Office
Education and Experience Required
- Bachelor's degree in Electronics and Communications Engineering or related field plus 1 - 2 years' experience in field engineering; OR equivalent experience in field engineering work
- Working knowledge of wireless technologies including CBRS, LTE, LTE-A and next gen 5G
- Working knowledge of installation, testing and commissioning of RF repeater/BDA and small cell products
- Working knowledge of Corning/One, ADRF, Andrew/Commscope, Solid, TEKO, and other DAS product lines. Commissioning and installation certification preferred.
- Working knowledge of iBwave Design, Viewer and reading iBwave plans
Telamon Corporation is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all employees and applicants for employment. Telamon does not and will not discriminate against any applicant because of race, color, religion, age, national origin, disability, sex (including sexual orientation and gender identity), marital status, veteran or military status, or any other characteristic protected by law. Telamon Corporation makes all employment decisions in a non-discriminatory manner.
About Telamon Energy Solutions
Sourced by ZipRecruiter
Company size
1 - 10 Employees
Headquarters location
Carmel, IN, US
Year founded
1985