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Remote Reservations Agent Jobs in Santa Rosa, CA

First American

Welcome Call Representative

Santa Rosa, CA · Remote

$20.34 - $27.12/hr

Proficient in Microsoft Office - Excel, Word, PowerPoint, and Outlook Pay Range: $20.34 - $27.12 Hourly, Remote This hiring range is a reasonable estimate of the base pay range for this position at ...

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Remote Reservations Agent information

See Santa Rosa, CA salary details

$12

$19

$24

How much do remote reservations agent jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for remote reservations agent in Santa Rosa, CA is $19.07, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.01 per hour, depending on experience, location, and employer.

What are Remote Reservations Agents?

Remote Reservations Agents are customer service professionals who assist clients with booking reservations for services such as hotels, flights, rental cars, or events while working from a remote location, typically from home. They handle inquiries, process bookings, modify or cancel reservations, and provide information about availability, pricing, and policies. These agents use phone, email, or chat to communicate with customers and often work for travel agencies, hospitality companies, or airlines. Strong communication skills, attention to detail, and proficiency with reservation systems are essential for this role.

What are the key skills and qualifications needed to thrive as a Remote Reservations Agent, and why are they important?

To thrive as a Remote Reservations Agent, you need strong customer service skills, attention to detail, and proficiency in booking and reservation processes, often supported by a high school diploma or equivalent. Familiarity with reservation management systems, CRM software, and basic office applications is typically required. Excellent communication, problem-solving, and time management skills help agents stand out in this remote role. These skills ensure efficient, accurate reservations and a positive customer experience, which are vital for client satisfaction and business success.

What is the difference between Remote Reservations Agent vs Customer Service Representative?

AspectRemote Reservations AgentCustomer Service Representative
CredentialsBasic customer service skills, sometimes industry-specific certificationsCustomer service skills, sometimes industry-specific certifications
Work EnvironmentRemote, often in travel, hospitality, or booking industriesRemote or in-office, across various industries
Employer & Industry UsageTravel agencies, hotels, airlinesRetail, telecom, finance, and more
Search & Comparison IntentOften compared for remote customer support roles in travel/hospitalityBroader customer support roles across industries

Remote Reservations Agents focus on booking and managing reservations primarily in travel and hospitality sectors, requiring specific industry knowledge. Customer Service Representatives handle a wider range of customer inquiries across various industries. While both roles require strong communication skills and often similar certifications, Remote Reservations Agents typically work in specialized environments related to travel, making their role more niche compared to the broader Customer Service Representative position.

How do Remote Reservations Agents typically collaborate with other departments to ensure a smooth booking experience for customers?

Remote Reservations Agents often work closely with departments such as sales, customer service, and operations to provide seamless support for customers. This collaboration may involve coordinating with sales teams to apply promotions, working with customer service to resolve special requests, or communicating with operations to confirm availability and logistics. Effective communication through email, chat, or virtual meetings is essential to address customer needs promptly and accurately. This teamwork helps ensure a positive experience from booking to completion.

What Does a Remote Reservations Agent Do?

As a remote reservations agent, you work from home to help customers book hotel rooms, flights, cruises and other traveling aspects such as a car rental. As a home-based worker, you may work over a proprietary platform, or you may provide services by using web searches and utilizing online resources such as Expedia, Travelocity, and other travel websites. Your responsibilities are to assess your customers' travel goals, budget, and a likely itinerary. Your duties are then to come up with travel plans that fit their budget and goals. As a reservation agent, you may work specifically with those who are planning vacations or you may provide services to business travelers only.

More about Remote Reservations Agent jobs
What are popular job titles related to Remote Reservations Agent jobs in Santa Rosa, CA? For Remote Reservations Agent jobs in Santa Rosa, CA, the most frequently searched job titles are:
What job categories do people searching Remote Reservations Agent jobs in Santa Rosa, CA look for? The top searched job categories for Remote Reservations Agent jobs in Santa Rosa, CA are:
What cities near Santa Rosa, CA are hiring for Remote Reservations Agent jobs? Cities near Santa Rosa, CA with the most Remote Reservations Agent job openings:
Remote Reservations Agent jobs near you
Infographic showing various Remote Reservations Agent job openings in Santa Rosa, CA as of July 2026, with employment types broken down into 77% Full Time, and 23% Part Time. Highlights an 92% In-person, and 8% Remote job distribution, with an average salary of $39,671 per year, or $19.1 per hour.
Welcome Call Representative

Welcome Call Representative

First American

Santa Rosa, CA • Remote

$20.34 - $27.12/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

Job description

Who We AreJoin a team that puts its People First! As a member of First American's family of companies, First American Home Warranty offers a wide range of home warranty products and services to home sellers, buyers and agents. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.What We DoProvides support and primary point of contact to assigned account(s) and/or Account Managers/Sales to address inquiries, increase market share, support specific revenue and long-term strategic objectives and service clients. Assist in the development of account plan strategy to identify key sales opportunities with existing and potential clients to drive retention and growth and ensure customer satisfaction. Assists with coordinating action plans with multiple internal entities. Job may have sales and business development role in addition to service role. Manages implementation activities and ongoing training to clients, based on knowledge of client business requirements and product knowledge.

HOW YOU'LL CONTRIBUTE

  • In partnership with Account Manager/Sales and/or working directly with clients, develops ongoing customer relationships
  • Provide full range of services to assigned accounts, including customer service, training, reporting, and providing solutions to customer problems
  • Act as liaison to other internal and external entities
  • May provide support to higher level Account Managers
  • Actively create sales opportunities
  • Gather data and provide information to answer questions and respond to inquiries


WHAT YOU'LL BRING

  • High school diploma; some college preferred
  • 0-2 years related experience
  • Strong customer service orientation
  • Detail oriented
  • Excellent verbal communication
  • Strong problem-solving skills to address client concerns and provide solutions
  • Strong organizational skills
  • Proficient in Microsoft Office - Excel, Word, PowerPoint, and Outlook
Pay Range: $20.34 - $27.12 Hourly, RemoteThis hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **

First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).

First American intends to conduct a review of an applicant's criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.

What We OfferBy choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

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