Remote Regional Operations Manager Jobs in Wisconsin

Location: This is a remote regional position. Candidates should reside in Central or Eastern Wisconsin or Northern Illinois. We welcome applicants from Green Bay, Appleton, Milwaukee, Madison, Janesville, Rockford, and surrounding areas.
About LakeHouse Senior Living
LakeHouse Senior Living operates care and lifestyle-focused Independent Living, Assisted Living and Memory Care communities across five states, serving approximately thousands of residents and families. Guided by our Pillars of Excellence, LakeHouse fosters a culture of connection, authenticity, and purpose where residents feel at home and Team Members feel inspired to learn, grow, and lead.
As part of one of the largest senior living families in the United States, LakeHouse communities have earned Great Place to Work® certifications from 2022-2026. LakeHouse is a place where purpose thrives, culture unites us, and opportunity is always present. We continually aspire and invest in learning and development opportunities that support our team members' professional growth, ensuring every team member has the tools to build a meaningful and rewarding career.
The Regional Director of Resident Care provides clinical leadership and operational support across multiple senior living communities. This role partners closely with Regional Operations Leaders, Executive Directors, and Director of Health & Wellness leaders to ensure exceptional resident care, regulatory compliance, clinical excellence, and operational consistency throughout the region.
This leader serves as a strategic clinical partner, mentor, and coach while supporting quality improvement initiatives, regulatory readiness, and leadership development across assigned communities.
Please note: This position requires an active Registered Nurse (RN) license in the State of Wisconsin. Candidates must have 1-3 years of multi-site regional clinical leadership experience within senior living. This is not an entry-level Director of Health and Wellness role.
Who We're Looking For
The ideal candidate is an experienced regional clinical leader who:

• Holds an active Wisconsin RN license in good standing
• Has 1-3+ years of successful multi-site clinical leadership experience
• Has supported multiple Assisted Living, Independent Living, and Memory Care communities simultaneously
• Has experience mentoring, coaching, and developing Director of Health & Wellness leaders
• Is highly knowledgeable in state survey processes, regulatory compliance, quality improvement, and clinical operations
• Is comfortable traveling throughout Wisconsin and Northern Illinois to support community needs

Responsibilities:

• Monitors the implementation of current policies and procedures, which reflect adherence to corporate and external regulatory guidelines. Reviews new regulatory directives and implements changes as needed
• Reviews and investigates resident complaints/Hotline Complaints as directed Ensures compliance with resident rights policies and works to resolve resident grievances
• Conducts compliance surveys at communities. Assist in coordinating actions plans to minimize liability and risks as a result of compliance surveys
• Participates in State and Federal surveys and compliance investigations
• Supports and follows up with communities in identifying trends and assists in the development of corrective action plans and troubleshooting resolutions. Reports findings of State and Federal surveys to the Regional Operations Leader.
• Gathers performance improvements indicators and survey data to identify trends. Develops Plans of Corrective Actions with the Regional Operations Leader (ROL), Executive Directors (ED) and Director of Health and Wellness (DHW).
• Schedules periodic site visits to provide supervision, clinical expertise, ensure communication, and to monitor the overall operation the clinical services department. Conducts facility reviews based on operational needs, changes in management and commitment to regulatory compliance
• Reviews all potential move-outs. Reviews all potential move-in denials prior to any communication with prospective resident or family member
• Provide in-service training and orientation to community staff regarding survey process, risk management, corporate compliance, performance improvement, etc.
• Participates in the clinical review of residents as needed
• Audits level of care assessments for accuracy and compliance
• Participates in review of clinical risk scenarios at the community level to mitigate liability and risk
• Works closely with the RF and DHW to review and interpret state regulations as needed
• Participate in the interview and selection process for community DHWs.
• Orchestrates onboarding of new DHWs.
• Participate in the clinical review of new move-ins as needed and in support of the DHW.
• Maintains current knowledge of state regulations and monitor proposed changes to regulations
• Develops into valued and trusted member of the regional team offering clinical expertise and guidance to RDO, RDS and HRM
• Champion the company culture as all times.
• Perform other duties as assigned

Supervisory Responsibilities:

• Provides supervision and guidance to community administrators and Director of Health and Wellness staff and others as assigned to assure delivery of consistently high-quality care to residents. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws

Qualifications:

• Active Registered Nurse (RN) license in Wisconsin.
• Bachelor of Science in Nursing (BSN).
• Minimum of 5 years of nursing leadership experience.
• Minimum of 1-3 years in a regional or multi-site clinical leadership role supporting multiple senior living communities.
• Strong knowledge of Assisted Living and Memory Care regulations.
• Experience with state surveys, regulatory compliance, quality improvement, and clinical operations.
• Ability to travel extensively throughout the assigned territory.

Why Join Us
Discovery Senior Living Earned Coveted Great Place to Work Certification for 2025-2026!
A large part of what makes Discovery different from other companies in this industry is our willingness to embrace change. At Discovery Senior Living, we are constantly challenging how we are doing things to ensure the lifestyle we are offering our residents is absolutely the greatest value proposition in the marketplace. It's just as important to us that the environment and culture for our team members are constantly refreshed. In addition, embracing and even encouraging change brings a never-ending supply of new energy to our business and our culture. That energy translates to other far-reaching positive impacts on our residents as well as our team members.
Find out what makes working at Discovery unique in the world of senior living. Discover Your Purpose!
Our Culture & Values
So often, what brings people together is deeply rooted in who we are and what we stand for. And at Discovery Senior Living, we're unified by certain, core values, which we call our "Pillars of Excellence." They make up the fabric of our company, and include TEAMWORK, INTEGRITY, PERFORMANCE, ACCOUNTABILITY, COMPASSION, HARD WORK and CREATIVITY.
Individually, they are our virtues, and together, they make up a roadmap which helps us foster innovation and success.
Benefits You'll Enjoy
For eligible employees, we offer a comprehensive benefits package that includes competitive pay with early access to earned wages, flexible scheduling, health, dental, vision, life, and disability insurance, paid time off and holidays, a 401(k) with employer match, paid training and growth opportunities, uniforms (where applicable), and additional perks such as an Employee Assistance Program (EAP), volunteer time off, and wellness-related benefits.
Equal Opportunity Employer
We are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. EOE D/V
A Note to Applicants
This job description outlines the general nature and level of responsibilities for this role and is not an exhaustive list of all duties. Qualified individuals with disabilities, as defined by the ADA, must be able to perform the essential job functions with or without reasonable accommodation, as determined on a case-by-case basis.
Agency Policy
We do not accept unsolicited resumes from staffing agencies. Please refrain from contacting hiring managers directly.
Employment Scam Warning
We only post jobs on our official careers site and accept applications through that platform. We do not conduct interviews via text or social media or ask for personal or banking information.
Regulatory Compliance & Background Screening
Discovery Senior Living complies with all applicable federal, state, and local employment laws and regulatory requirements governing hiring practices, background screening, and workforce eligibility. Employment may be contingent upon successful completion of state-mandated and/or federally required background screenings, which may include criminal history checks, fingerprint-based screening, Level 2 background screening, registry verification, and other screenings required for healthcare and senior living roles with direct or indirect resident access.
Certain positions may be subject to additional requirements under federal programs, including CMS, Medicare, and Medicaid regulations, as well as state-specific licensing or regulatory agencies. Screening requirements vary by role and jurisdiction, and candidates must meet all applicable standards as a condition of employment. These measures support regulatory compliance and help maintain a safe, secure environment for residents, families, and team members.
Employment in Florida is contingent upon completion of a Level 2 background screening in accordance with Florida AHCA requirements. Applicants will be required to complete fingerprinting and background screening through the AHCA Clearinghouse. For more information, please visit: https://info.flclearinghouse.com.
JOB CODE: 1007093