ZipRecruiter

Log In

2

Remote Real Time Analyst Jobs in Vermont (NOW HIRING)

previous pagenext page

Showing results 21-40

All JobsReal Time Analyst JobsRemote Real Time Analyst JobsRemote Real Time Analyst Jobs in Vermont

Remote Real Time Analyst information

What does a remote real time analyst do?

A Remote Real Time Analyst is responsible for monitoring and analyzing workforce data in real time to ensure optimal staffing levels and efficient operations, often in call centers or customer service environments. They track key metrics such as call volume, agent availability, and adherence to schedules, making adjustments to resource allocation as needed. Working remotely, they utilize specialized software and communication tools to provide timely updates and recommendations to management to maintain service level agreements.

What are the key skills and qualifications needed to thrive as a remote real time analyst?

To thrive as a Remote Real Time Analyst, you need strong analytical abilities, attention to detail, and a background in workforce management or operations, often supported by a relevant degree. Familiarity with workforce management software (like NICE IEX, Genesys, or Verint), advanced Excel skills, and experience with real-time monitoring tools are typically required. Excellent communication, problem-solving, and time management skills help you effectively coordinate with teams and respond quickly to changing conditions. These skills are crucial for maintaining operational efficiency, optimizing resource allocation, and ensuring service level targets are met in a dynamic remote environment.

How does a remote real time analyst typically collaborate with other teams to ensure optimal workforce management?

As a Remote Real Time Analyst, you'll work closely with operations, workforce planning, and team leaders to monitor live call volumes, agent adherence, and service levels throughout the day. Collaboration often involves providing real-time alerts or recommendations to help maximize productivity and minimize service gaps. You'll use communication tools like instant messaging, dashboards, and reports to keep all stakeholders informed, ensuring quick, data-driven decisions in a fast-paced environment.

What is the difference between Remote Real Time Analyst vs Remote Workforce Analyst?

AspectRemote Real Time AnalystRemote Workforce Analyst
CredentialsTypically requires a degree in business, analytics, or related field; certifications like Workforce Management (WFM) are commonSimilar credentials; often holds degrees in business, analytics, or operations management; workforce management certifications are also valued
Work EnvironmentPrimarily monitors real-time call center or operational data; works in contact centers or customer service environmentsAnalyzes workforce data to optimize staffing and productivity; works across various industries including retail, healthcare, and finance
Employer & Industry UsageUsed mainly in call centers, customer service, and telecommunication industriesUsed across multiple sectors to improve workforce efficiency and planning

Remote Real Time Analysts focus on monitoring and managing real-time operational data to ensure service levels, while Remote Workforce Analysts analyze workforce data to optimize staffing and productivity. Both roles require similar skills and certifications but serve different strategic functions within organizations.

What are popular job titles related to Remote Real Time Analyst jobs in Vermont?

For Remote Real Time Analyst jobs in Vermont, the most frequently searched job titles are:

What job categories do people searching Remote Real Time Analyst jobs in Vermont look for?

The top searched job categories for Remote Real Time Analyst jobs in Vermont are:

What cities in Vermont are hiring for Remote Real Time Analyst jobs?

Cities in Vermont with the most Remote Real Time Analyst job openings:

Remote Real Time Analyst jobs near you

Insurance Agent, Inbound Sales

Polly Insurance Agency LLC

Williston, VT • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Job description

Insurance Agent, Inbound Sales
Job Overview
At Polly, we're changing the way people shop for car insurance through technology. If you're a driven personal lines insurance sales agent with a high gear, digital orientation, and a heavy growth emphasis, you'll likely have a strong interest in this position, which is remote based (home office). Our licensed insurance agents are empowered to sell by using Polly's cutting-edge technology products.
Job Overview
As a Sales Center Agent here at Polly, you will analyze, advise, and sell personal lines insurance policies to customers, by:
  • Handling an average of 150 inbound leads per month with motivated real-time car buyers
  • Navigate through multiple carrier systems while preparing & cross-selling personalized quotes
  • Provide expert advice and recommendations to our customers and clients
  • Close sales at a strong conversion rate from your high inbound lead flow (no cold calling)
  • Foster an unmatched customer experience at every touchpoint

New Agent Schedule
  • The Polly Sales Center is operational 9:00am - 8:00pm (EST); Monday - Friday and 10-7 on Saturdays.
  • New Agent Schedule is 11am-8pm ET, 4 days/week and every Saturday 10am-7pm ET.
  • Schedules will be assigned based on business needs and commence upon completion of full-time training.

Training:
  • During training, you're expected to work full-time and be logged in during training hours.
  • You will work 8 hours a day (40 hours a week) and your training will consist of a mix of live sessions and independent time.
  • Group training hours alternate weekly for 4 weeks and consist of 2 weeks of a Monday - Friday 10am-7pm schedule and 2 weeks of a Tuesday-Saturday 10am-7pm schedule.
  • Once training is complete, you will transition to your full time New Agent Schedule listed above.

Compensation
Our average performing agents have the opportunity to make 50k-85k in total compensation annually with a base of 33k-38k. Salary is based on location and experience.
What You'll Need to Succeed
  • A valid Property and Casualty insurance license
  • 1+ year(s) of experience selling auto & home insurance in a Call Center
  • Experience working in a high-volume call center
  • Experience selling multiple carriers and multiple state coverages
  • Solid computer, IT, and systems experience
  • Persuasive; persistent and confident in closing a sale in fast paced setting
  • Excellent communication, organization, and multi-tasking skills
  • Self-initiative to continuously follow up with warm leads to drive deals to completion
  • Experience with AMS360, PL Rater, and/or other rating tools, preferred
  • Home internet connection (cable, fiber or DS) from a major ISP with min 25 Mbps download/5 Mbps upload speeds.

Work & Life, Balanced - We're Here for You:
  • Medical, dental and vision insurance
  • HSA, FSA, Dependent Care FSA and Commuter pre-tax benefit
  • 3 Weeks PTO Allowance
  • Paid Parental leave + baby cash
  • Generous holiday time
  • Matching 401(k) contributions
  • Life & disability Insurance
  • Work from anywhere options

Polly is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, creed, marital status, sexual orientation, gender identity, disability status, protected veteran status, or any other protected status as defined by federal, state or local law.
About Polly
Polly delivers unexpected value by embedding insurance into life's biggest purchases. As the leading embedded automotive insurance marketplace, Polly seamlessly integrates coverage options from 40+ insurance carriers into the automotive buying experience at thousands of dealerships across the country, delivering savings to consumers when they need it most. With more than $11 billion in coverage placed, shoppers trust Polly for instant quotes, immediate coverage, and expert live agents. Experience the unexpected value of embedded auto insurance at Polly.co

Apply