Remote Qa Lead Jobs (NOW HIRING)

Job Summary:
Rugiet is a fast-growing, Austin-based direct-to-consumer telemedicine company reinventing men’s health. They are seeking a QA Lead to own quality as a customer experience, ensuring that every aspect of the patient journey is seamless and reliable. This role involves leading the QA strategy, managing the QA team, and building a robust automation framework for quality assurance.
Responsibilities:
• Own quality as customer experience, not just code correctness
• Be the loudest voice in the room for anything that could confuse, frustrate, or erode trust with a patient — copy ambiguity, layout regressions, slow flows, inconsistent states, surprising emails — even when none of it is technically a “bug”
• Walk every flow regularly the way a real customer would, across web and mobile, across product lines, on real devices
• Translate customer and business context into testing priorities — you know which flows are revenue-critical, which are clinically sensitive, and which can tolerate more risk
• Partner with support and clinical ops to close the loop between customer-reported friction and what we test for
• Own our overall QA strategy and roadmap, balancing velocity with reliability
• Manage and mentor the QA team (small today, will grow as we earn it)
• Embed in sprint planning, design reviews, and architecture discussions — quality concerns surface before code is written, not after
• Define testability as part of definition of done, and partner with engineering to make it stick
• Drive root-cause analysis on every escape and ship systemic fixes, not patches
• Write, maintain, and improve automated tests (unit, integration, E2E) — you are hands-on, every week
• Audit current automation tooling (we’re transitioning off an external vendor toward in-house automation) and decide what stays, what goes, and what we build
• Build reliable CI/CD quality gates that catch regressions before they reach production
• Instrument coverage and quality metrics, and report on them in a way leadership actually uses
• Evaluate and apply AI-assisted testing where it actually moves the needle (test generation, visual regression, flake detection, intelligent triage)
• Stay current on the QA tooling landscape and make smart bets, not trendy ones
Qualifications:
Required:
• Customer obsession that shows up in specifics. You can cite real examples of user confusion you caught that didn’t start as bugs — copy, sequencing, expectations, edge-case empty states. You think in terms of patient experience, not severity tiers.
• Business and product context. You can explain why a regression matters in revenue, clinical, or trust terms — not just 'P1/P2.' You ask about the customer and the business model before you ask about the framework.
• Willingness to live the patient flow. You’re genuinely excited to run every Rugiet product line through real production accounts end-to-end.
• 5+ years in QA / SDET roles, including 1–2+ years leading or mentoring others
• Strong hands-on automation skills — fluent in at least one major framework (Playwright, Cypress, Selenium, Maestro, etc.)
• Deep CI/CD familiarity (GitHub Actions, CircleCI, or similar) with a track record of integrating automated tests well
• Experience maturing QA practice in a fast-moving startup or small engineering team
• Clear communicator who can translate risk into language a non-technical exec actually internalizes
Preferred:
• Experience in healthcare, telehealth, regulated industries, or DTC e-commerce
• Hands-on with AI-powered testing tools or applying LLMs to test generation / maintenance
• API testing fluency (REST / GraphQL) alongside UI automation
• Performance, load, or security testing exposure
• Experience migrating off a vendor QA platform onto in-house automation
• Observability and production monitoring as part of your quality signal, not just pre-prod test suites
Company:
Rugiet is a healthcare company helping men take back their health. Founded in 2015, the company is headquartered in Austin, USA, with a team of 51-200 employees. The company is currently Growth Stage.