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Remote Public Assistance Jobs (NOW HIRING)

Diverse Lynx

Customer Service Representative

$17/hr

Jefferson City, MO (Hybrid) / Remote Duration: Contract (6+ Months) Pay Rate: $17/HR Note - This ... Explain and interpret agency policies, procedures, and rules governing public assistance programs ...

Diverse Lynx

Contact Customer Service Representative

$17/hr

Jefferson City, MO (Hybrid) / Remote Duration: Contract (6+ Months) Pay Rate: $17/HR Position is ... Explain and interpret agency policies, procedures, and rules governing public assistance programs ...

Axle Informatics

Public Heath Dentist

$180K - $225K/yr

Public Health Dentist Remote Axle is a bioscience and information technology company that offers ... assistance, and other characteristics protected under state, federal, or local law and to deter ...

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Remote Public Assistance information

What is a remote public assistance worker?

A Remote Public Assistance worker is a professional who helps individuals and families access government aid programs, such as food stamps, Medicaid, or housing assistance, while working from a remote location. They assist clients by assessing eligibility, guiding them through application processes, and providing information about available resources. These workers often communicate with clients via phone, email, or online platforms, ensuring support is accessible even when in-person meetings are not possible.

What are the key skills and qualifications needed to thrive as a remote public assistance specialist, and why are they important?

To excel as a Remote Public Assistance Specialist, you typically need a background in social services, public administration, or a related field, along with knowledge of public aid programs and eligibility requirements. Familiarity with case management software, online communication tools, and secure data systems is essential for managing applications and client records. Outstanding interpersonal skills, empathy, and the ability to clearly communicate complex information are crucial for supporting clients remotely. These skills ensure accurate assistance delivery, client satisfaction, and compliance with program guidelines in a virtual environment.

What are some common challenges faced by professionals working in remote public assistance roles, and how can they be managed?

Professionals in Remote Public Assistance often encounter challenges such as communication barriers with clients, managing high caseloads, and ensuring accurate documentation across digital platforms. To manage these challenges, it's essential to develop strong digital communication skills, practice effective time management, and stay up-to-date with the latest software used for case tracking and client interactions. Collaborating regularly with team members and supervisors through virtual meetings can also help address complex cases and provide support.

What is the difference between Remote Public Assistance vs Remote Social Worker?

AspectRemote Public AssistanceRemote Social Worker
Required CredentialsTypically state-specific certifications or licenses, sometimes just a background checkLicensed clinical social worker (LCSW) or similar licensure often required
Work EnvironmentRemote, often with government agencies or non-profitsRemote or in-office, working with individuals or families in need
Employer & IndustryGovernment agencies, non-profits, social service organizationsHealthcare, mental health, social services
Common Search & ComparisonYesYes

Remote Public Assistance and Remote Social Worker roles both serve vulnerable populations, but Public Assistance focuses on program eligibility and benefits, while Social Workers provide counseling and case management. The credentials and work environments overlap, but Social Workers often require licensure. Both roles are vital in social services and frequently compared by job seekers.

More about Remote Public Assistance jobs

What cities are hiring for Remote Public Assistance jobs?

Cities with the most Remote Public Assistance job openings:

What are the most commonly searched types of Public Assistance jobs?

The most popular types of Public Assistance jobs are:

What states have the most Remote Public Assistance jobs?

States with the most job openings for Remote Public Assistance jobs include:

What job categories do people searching Remote Public Assistance jobs look for?

The top searched job categories for Remote Public Assistance jobs are:

Remote Public Assistance jobs near you
Infographic showing various Remote Public Assistance job openings in the United States as of August 2026, with employment types broken down into 75% Full Time, 16% Part Time, 4% Temporary, and 5% Contract. Highlights an 2% In-person, and 98% Remote job distribution.

Director, Public Assistance (Portfolio Manager - FEMA Region 4 (AL FL GA KY MS NC SC TN)

ICF

Remote

Full-time

Posted 3 days ago

New

Job description

Location: Remote - Must be located within the Southeast region and/or able to support extensive travel across Alabama, Florida, Georgia, Kentucky, Mississippi, North Carolina, South Carolina, and Tennessee, with travel requirements of up to 50%. Travel typically ranges from 25-50%, increasing during active disaster response periods.

Position Summary

ICF is a global consulting and technology services company with approximately 9,000 employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists, and creatives. We combine unmatched industry expertise with cutting-edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future.

ICF's Disaster Management Division helps government clients prepare for, respond to, recover from, and build resilience against disasters - from hurricanes and wildfires to floods and other large-scale emergencies. Within the Division, the FEMA Line of Business delivers preparedness, response, and recovery services - including disaster recovery, Public Assistance, grants management, and resilience support - to state, county, municipal, and tribal government clients nationwide, drawing on programmatic knowledge of the Stafford Act and FEMA's Public Assistance Program.

FEMA Region 4 is one of the practice's largest and most active regions, serving clients across the Southeast - Alabama, Florida, Georgia, Kentucky, Mississippi, North Carolina, South Carolina, and Tennessee - an area that sees frequent, high-severity disaster activity and sustained demand for Public Assistance and grants management support.

The Portfolio Manager will lead and grow ICF's established FEMA Region 4 portfolio, one of the Division's most significant areas of business. Reporting to the Senior Director, Public Assistance & Recovery Service Line Lead, who oversees delivery and strategy for the Service Line, this role is expected to be a true culture carrier for the practice- modeling and instilling strong project management standards and expectations across the portfolio's Project Managers, while also driving the strategic growth agenda for the region. The portfolio includes a mix of active Public Assistance clients, on-call and task order contracts, and strategic growth opportunities across the region. This role requires strong leadership in both project delivery and business development to drive client success and sustained portfolio growth.

Key Responsibilities

Portfolio & Delivery Oversight

  • Own portfolio P&L and delivery oversight for the current Region 4 client base, including state, county, municipal, and school districtclients across Region, and manage the associated Project Managers.

  • Oversee on-call and task-order-based engagements within the region.

  • Hold delivery to the FEMA compliance and quality standards set by the Public Assistance & Recovery Service Line Lead

  • Own staffing and utilization planning across the portfolio.

  • Champion consistent project management standards, tools, and delivery practices across the portfolio; mentor and develop Project Managers.

  • Identify and escalate delivery risks and client satisfaction issues before they become compliance or retention problems.

Business Development & Growth

  • Grow the region through expansion of existing client relationships - add-on task orders and contract recompetes - and pursuit of identified future target areas across Region 4 States.

  • Build senior relationships with state and local emergency management agencies and public assistance grant recipients across Region 4.

  • Gain competitive intelligence about client needs and priorities and position ICF for winning work in advance of RFP release

  • Collaborate with peer Portfolio Managers, Service Line Lead, and Line of Business Lead to share best practices and maintain consistent standards across regions.

  • Represent ICF at relevant industry associations and state/regional emergency management conferences to build visibility and relationships.

Proposal Management

  • Ensure the successful development and submission of proposals for pursuits within Region 4, providing guidance, oversight, and support as needed.

  • Oversee go/no-go decisions on regional pursuits; escalate multi-region or above-threshold opportunities to the Service Line Lead.

  • Serve as a subject matter expert and technical volume contributor on major regional pursuits, partnering with the capture/growth team on win strategy.

Required Qualifications

  • Bachelor's degree

  • 7+ years combined EM/FEMA experience, including at least 3+ years in a leadership or client-facing capacity

  • 3+ years of direct experience managing multi-client portfolios and Project Managers.

  • Working knowledge of the FEMA Public Assistance Program (Stafford Act, 44 CFR Part 206, PAPPG).

  • Willingness to travel extensively (up to 50%) within the region.

Preferred Qualifications

  • Existing relationships with the Florida Division of Emergency Management (FDEM), Georgia Emergency Management Agency, or other Region 4 state EM agencies.

  • Experience with emergency planning, preparedness, emergency operations center activations, incident management

  • Experience with on-call/task-order contract structures.

  • PMP or CEM


Bot and Third-Party Applications

Please note that this application must be submitted directly by the applicant for consideration.Failure to do so may result in the application being excluded for consideration.Applicants needing an accommodation for disability or religious purposes in connection with the application process should contactCandidateaccommodation@icf.comfor assistance.

Working at ICF

ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer.Together, our employees are empowered to share theirexpertiseand collaborate with others to achieve personal and professional goals. For more information, please read ourEEOpolicy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals withsincerely heldreligious beliefs, in all phases of the application and employment process. To requestan accommodation,please emailCandidateaccommodation@icf.comand we will be happy toassist. All information you provide will be kept confidential and will be used only to the extentrequiredto provide needed reasonable accommodations.

Read more aboutworkplacediscriminationrightsor our benefit offerings which are included in theTransparency in (Benefits) CoverageAct.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether in-person or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodationthat involves the use of AI. Ifsuch anaccommodation is needed, candidates are instructed to contact us in advance atcandidateaccommodation@icf.com. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed.


Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$131,256.00 - $223,134.00Nationwide Remote Office (US99)

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