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Remote Progressive Customer Service Jobs in Virginia

TEKsystems

Customer Service Representative

Ashland, VA · Remote

$18.50/hr

This is a remote, contract position that will support the team during their busiest season. Skills ... with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an ...

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Remote Progressive Customer Service information

How do I become a remote progressive customer service representative?

To become a remote progressive customer service representative, candidates typically need a high school diploma or equivalent, strong communication skills, and experience in customer service. Familiarity with customer relationship management (CRM) tools and the ability to work independently are also important; some roles may require specific training or certifications in customer service best practices.

Does remote progressive customer service offer remote jobs?

Remote progressive customer service positions are typically available as remote jobs, allowing agents to work from home. These roles often require strong communication skills, computer proficiency, and sometimes specific customer service certifications. Many companies in the customer service industry now offer remote opportunities to accommodate flexible schedules and broader applicant pools.

What is the difference between Remote Progressive Customer Service vs Remote Customer Support?

AspectRemote Progressive Customer ServiceRemote Customer Support
CredentialsBasic customer service skills, sometimes certifications in communicationBasic customer service skills, often similar certifications
Work EnvironmentRemote, home-based, flexible hoursRemote, home-based, flexible hours
Industry UsageCommon in retail, telecom, tech companiesCommon across various industries including tech, retail, healthcare
Job FocusHandling customer inquiries, troubleshooting, resolving issuesHandling customer inquiries, troubleshooting, resolving issues

Remote Progressive Customer Service and Remote Customer Support roles are similar in credentials, work environment, and industry usage. The main difference lies in the emphasis on progressive training and career growth opportunities in Remote Progressive Customer Service, which often includes additional training programs aimed at advancing within customer service roles.

What are popular job titles related to Remote Progressive Customer Service jobs in Virginia? For Remote Progressive Customer Service jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Remote Progressive Customer Service jobs in Virginia look for? The top searched job categories for Remote Progressive Customer Service jobs in Virginia are:
What cities in Virginia are hiring for Remote Progressive Customer Service jobs? Cities in Virginia with the most Remote Progressive Customer Service job openings:
Remote Progressive Customer Service jobs near you

Remote Customer Service Representative

MCI Military Recruitment

Norfolk, VA • Remote

$14/hr

Full-time

Re-posted 28 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking a dedicated and customer-focused Customer Service Representative to join our team. In this role, you will be responsible for handling customer inquiries, providing accurate information, resolving issues efficiently, and ensuring a positive customer experience. If you have excellent communication skills, a problem-solving mindset, and the ability to thrive in a high-energy setting, we encourage you to apply.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Listen to customers, understand their needs, and resolve customer issues
  • Utilize systems and technology to complete account management tasks
  • Recognize sales opportunity and apply sales skills to upgrade
  • Explain and position the products and processes with customers
  • Appropriately escalate customer dissatisfaction with managerial team
  • Ensure first call resolution through problems solving and effective call handling

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic understanding of Windows operating system
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • The ability to evaluate, troubleshoot, and follow-up on customer issues
  • An aptitude for conflict resolution, problem solving and negotiation
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused and self-manage
  • Strong team orientation and customer focus
  • The ability to thrive in a fast-paced environment where change and ambiguity prevalent
  • Excellent interpersonal skills and the ability to build relationships with your team and customers