Business Systems Analyst (Contact Center domain exp) Location: Remote Duration: 6 -12 months ... You will work within the communications program and directly support vertically aligned peer ...
Business Systems Analyst (Contact Center domain exp) Location: Remote Duration: 6 -12 months ... You will work within the communications program and directly support vertically aligned peer ...
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Board Certified Behavior Analyst (BCBA) Up and Up ABA • Remote • Serving New Mexico $75,000 ... program Key Responsibilities • Remotely supervise RBTs and behavioral therapists on assigned ...
Quick apply
Board Certified Behavior Analyst (BCBA)
Houston, TX · Remote
$75K - $95K/yr
Board Certified Behavior Analyst (BCBA) Up and Up ABA • Remote • Serving New Mexico $75,000 ... program Key Responsibilities • Remotely supervise RBTs and behavioral therapists on assigned ...
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$40 - $45/hr
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AI Business Analyst with Prompt Engineering
Houston, TX · Remote
$40 - $45/hr
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Houston, TX · On-site +1
$85K - $110K/yr
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Senior Program Manager (Japanese fluency) ID75064
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Create training materials and documentation related to compensation programs, processes, and tools ... Occasional travel to other Company offices and work sites, often in remote locations, is required ...
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Houston, TX · On-site +1
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Houston, TX · Remote
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Houston, TX · On-site +1
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Here are the incentives we offer: • Remote Work options available for eligible positions • ... Awards Program • Educational Assistance Plan • Dependent Children Scholarships • ...
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Houston, TX · On-site +1
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Houston, TX · Remote
Employee Recognition and Rewards Program * Paid Volunteer Time to support a cause that is close to ... fully remote opportunity Come join the leader in logistics and take your career in the right ...
Business Analyst II
Houston, TX · Remote
Employee Recognition and Rewards Program * Paid Volunteer Time to support a cause that is close to ... fully remote opportunity Come join the leader in logistics and take your career in the right ...
Remote Program Analyst information
See Houston, TX salary details
$35.3K - $43.5K
3% of jobs
$43.5K - $51.7K
2% of jobs
$51.7K - $59.9K
14% of jobs
$62.9K is the 25th percentile. Wages below this are outliers.
$59.9K - $68.2K
17% of jobs
$68.2K - $76.4K
2% of jobs
The median wage is $83.6K / yr.
$76.4K - $84.6K
14% of jobs
$84.6K - $92.8K
5% of jobs
$92.8K - $101K
17% of jobs
$103.5K is the 75th percentile. Wages above this are outliers.
$101K - $109.2K
4% of jobs
$109.2K - $117.4K
22% of jobs
$117.4K - $125.6K
0% of jobs
$35.3K
$85.1K
$125.6K
How much do remote program analyst jobs pay per year?
What is the difference between Remote Program Analyst vs Remote Business Analyst?
| Aspect | Remote Program Analyst | Remote Business Analyst |
|---|---|---|
| Required Credentials | Bachelor's degree in related field, often certifications like PMI or Six Sigma | Bachelor's degree in business, IT, or related field; certifications like CBAP or PMI-PBA are common |
| Work Environment | Typically government agencies, non-profits, or large corporations; remote options available | Primarily corporate settings, consulting firms, or tech companies; often remote or hybrid |
| Employer & Industry Usage | Used in public sector, healthcare, and large organizations for program evaluation | Common in finance, tech, and consulting for process improvement and requirements gathering |
While both roles involve analysis and project support, Remote Program Analysts focus on evaluating and managing specific programs, often within government or large organizations. Remote Business Analysts concentrate on improving business processes and requirements, mainly in corporate settings. Understanding these differences helps job seekers target the right role based on their skills and industry interests.
What are Remote Program Analysts?
What are the key skills and qualifications needed to thrive as a Remote Program Analyst, and why are they important?
How do Remote Program Analysts typically collaborate with team members across different locations?
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Business Systems Analyst (Contact Center domain exp) - Remote
Houston, TX • On-site, Remote
Full-time
Posted 22 days ago
Job description
Details:
Business Systems Analyst (Contact Center domain exp)
Location: Remote
Duration: 6 -12 months
Experience with modern CCaaS platforms such as Five9, Amazon Connect, CXOne, etc...
The Business Systems Analyst is the bridge between business needs and technological solutions. They will gather and analyze requirements, design systems, improve processes, and ensure that technology aligns with business goals. They play a vital role in enhancing efficiency, facilitating communication between stakeholders and IT teams, and supporting end-users through training and troubleshooting. A combination of analytical, communication, and technical skills is key to success in this role.
The Communications BSA will be directly involved in the day-to-day of maturing our Communications adoption, workflows, and tooling for the entire customer lifecycle. You will work within the communications program and directly support vertically aligned peer delivery teams to ensure cross-functional technology outcomes related to the communications work streams. You will have direct influence on the quality of the inputs and outputs of the deliverables produced by the communications program - and be an active participant in delivering value to the business. You will work directly with the Product, Project and Delivery Managers to support Five 9 and Amazon Connect IVR and ACD Work Streams.
Essential Job Functions
Requirements Gathering: Collaborate with business stakeholders to understand their goals, processes, and requirements. Document and analyze these requirements to form a solid understanding of the business needs.
System Design and Planning: Develop detailed system specifications and design solutions that align with business objectives. Work closely with developers and IT to ensure the proposed solutions meet business requirements.
Process Improvement: Identify opportunities for process improvement within existing systems and processes. Propose and implement changes to enhance efficiency, productivity, and overall business performance.
Data Analysis: Analyze historical contact center data to extract insights and support decision-making processes within the Communications program. Ensure data accuracy, integrity, and reliability.
Testing and Quality Assurance: Develop and execute test plans to ensure that systems and applications meet specified requirements. Identify and address any issues or defects during the testing phase.
Documentation: Create comprehensive documentation, including user manuals, user experience / process flows, utterances, system documentation, and training materials. Keep documentation up-to-date as systems evolve.
Stakeholder Communication: Facilitate communication between business stakeholders and IT Operations, and Engineering teams. Ensure that all parties have a clear understanding of project requirements and progress.
Training and Support: Provide training and support to end-users on new systems and processes. Address any user issues or concerns and collaborate with the support team to resolve technical issues.
Other duties as assigned by manager Qualifications:
Education: Bachelor's degree in business, information technology, or a related field.
Analytical Skills: Strong analytical and problem-solving skills to understand complex business processes and recommend effective solutions.
Communication Skills: Excellent communication skills to effectively interact with both technical and non-technical stakeholders.
Technical Proficiency: Familiarity with various software and systems, as well as an understanding of programming languages, databases, and system architecture.
Contact Center: Direct experience administering and optimizing modern CCaaS platforms such as Five9, Amazon Connect, CXOne, etc...
Project Management: Ability to manage multiple tasks and projects simultaneously. Knowledge of project
Adaptability: The ability to adapt to changes in technology and business requirements, staying updated on industry trends and best practices.
About NAVA Software Solutions
Sourced by ZipRecruiter
NAVA is a strategic partner for companies seeking to develop or customize software and products. Our team of experts leverages cutting-edge technology and deep industry knowledge to provide customized solutions that drive business success. Whether you're looking to improve your operations, increase efficiency, or bring a new product to market, NAVA has the expertise and resources to help you achieve your goals. Trust us to be your partner in software and product development.
Industry
It services
Company size
51 - 200 Employees
Headquarters location
Rocky Hill, CT, US