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Remote Production Support Jobs in Ontario (NOW HIRING)

Caseware

Product Support Analyst - Accounting

Toronto, ON · On-site +1

CA$50K - CA$60K/yr

The Product Support Analyst provides high-quality customer support over the phone to our financial ... This role is remote and open to candidates who reside in and are eligible to work in Canada What ...

Rivalry

Production Coordinator (Remote)

Toronto, ON · On-site +1

The ideal candidate will support our internal studio and production department with incoming ... Remote and flexible working arrangements. * Open Paid Vacation. * Free video games! Every Rivalry ...

Rivalry

The ideal candidate will support our internal studio and production department with incoming ... Remote and flexible working arrangements. * Open Paid Vacation. * Free video games! Every Rivalry ...

Cayenta

(Remote) Support Analyst

Toronto, ON · Remote

At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... Contribute ideas for product and process improvements What we are looking for: * Experience ...

Cayenta

(Remote) Support Analyst

Mississauga, ON · Remote

At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... Contribute ideas for product and process improvements What we are looking for: * Experience ...

Cayenta

(Remote) Support Analyst

Oakville, ON · Remote

At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... Contribute ideas for product and process improvements What we are looking for: * Experience ...

Cayenta

(Remote) Support Analyst

Markham, ON · Remote

At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... Contribute ideas for product and process improvements What we are looking for: * Experience ...

Cayenta

(Remote) Support Analyst

Guelph, ON · Remote

At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... Contribute ideas for product and process improvements What we are looking for: * Experience ...

Cayenta

(Remote) Support Analyst

London, ON · Remote

At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... Contribute ideas for product and process improvements What we are looking for: * Experience ...

Cayenta

(Remote) Support Analyst

Ottawa, ON · Remote

At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... Contribute ideas for product and process improvements What we are looking for: * Experience ...

Soho Square Solutions

GTA-based - Currently 100% remote, but candidates must be able to attend occasional in-office ... Maintain current trading systems, implement enhancements, and provide production support. * Perform ...

New

NTT DATA Services

Murex S4C Consultant

Toronto, ON · On-site +1

CA$80K - CA$120K/yr

... production support. * Configure, build, test, and support MX.3 integration modules and related ... The starting pay range for this remote role is $80,000-120,000. This range reflects the minimum and ...

NTT DATA Services

Murex S4C Consultant

Toronto, ON · On-site +1

CA$80K - CA$120K/yr

... production support. * Configure, build, test, and support MX.3 integration modules and related ... The starting pay range for this remote role is $80,000-120,000. This range reflects the minimum and ...

Agfa

Customer Support Analyst, Tier 1

Toronto, ON · Remote

From product development to implementation, our unified Enterprise Imaging Platform is purpose ... Remote: Canada / US What You'll Do: * Provide telephone and remote access, consultation and ...

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Remote Production Support information

What are the key skills and qualifications needed to thrive in the Remote Production Support position, and why are they important?

To excel as a Remote Production Support professional, you need strong analytical and troubleshooting abilities, a solid understanding of production systems, and relevant experience or education in IT or engineering. Familiarity with monitoring tools (like Splunk or Nagios), ticketing systems (such as Jira or ServiceNow), and remote access solutions is typically required, along with certifications like ITIL or CompTIA A+ being advantageous. Excellent communication, problem-solving skills, and adaptability are crucial for collaborating across distributed teams and addressing urgent technical issues. These skills and qualifications are vital to effectively maintain uptime, resolve incidents quickly, and ensure smooth production operations in a remote context.

What are some common challenges faced by Remote Production Support professionals, and how can I prepare for them?

Remote Production Support professionals often encounter challenges such as troubleshooting issues without direct physical access to systems, managing incidents across different time zones, and prioritizing multiple urgent requests simultaneously. To prepare, it’s important to develop strong remote diagnostic skills, become proficient with a wide range of monitoring and collaboration tools, and familiarize yourself with the standard operating procedures of distributed teams. Clear and effective communication is essential, as you'll frequently coordinate with engineering, development, and operations teams to resolve issues promptly. Proactively staying current with system updates and best practices will also help you deliver timely support in a fast-paced environment.

What is a Remote Production Support job?

A Remote Production Support job involves monitoring, troubleshooting, and maintaining production systems to ensure smooth operations. Responsibilities often include diagnosing technical issues, deploying updates, and collaborating with development teams to resolve incidents. This role requires strong problem-solving skills, familiarity with system monitoring tools, and the ability to work under pressure. Since the job is remote, effective communication and time management are essential for success.

What are the most commonly searched types of Production Support jobs in Ontario? The most popular types of Production Support jobs in Ontario are:
What are popular job titles related to Remote Production Support jobs in Ontario? For Remote Production Support jobs in Ontario, the most frequently searched job titles are:
What job categories do people searching Remote Production Support jobs in Ontario look for? The top searched job categories for Remote Production Support jobs in Ontario are:
Remote Production Support jobs near you
Infographic showing various Remote Production Support job openings in Ontario as of July 2026, with employment types broken down into 79% Full Time, 8% Part Time, and 13% Contract. Highlights an 100% Remote job distribution.

Service Manager, Production Support

Project Sapiens

Toronto, ON • Remote

Other

Re-posted 7 days ago

Job description

Title: Service Manager, Production Support

Location: Remote

 

Job Description:

As a Service Manager in the Production Support Group at Sapiens, you will oversee the end-to-end delivery of production support services for our insurance software solutions. This role involves managing incident resolution, coordinating minor enhancements, ensuring SLA compliance, and driving continuous service improvements to meet client expectations.

What you'll do:

  • Lead and coordinating Production Support activities for enterprise SaaS and IT environments.
  • Provide technical support coordination and working closely with Development, QA, DevOps, Cloud Operations, Infrastructure, DBA, and Customer Success teams.
  • Manage customer-facing escalations and driving them to resolution while ensuring timely communication and stakeholder alignment.
  • Act as the central point of coordination across multiple teams to ensure efficient incident resolution and service delivery.
  • Track critical production issues, risks, dependencies, and mitigation plans.
  • Lead incident management, major incident calls, and Root Cause Analysis (RCA) activities, ensuring follow-up actions are completed.
  • Drive backlog prioritization together with customers and internal stakeholders to ensure focus on business-critical items.
  • Monitore SLAs, KPIs, service quality, and operational performance, and initiating improvement plans where required.
  • Support release planning, hotfix coordination, production deployments, and change management processes.
  • Build strong relationships with customers and serving as a trusted technical and operational partner.
  • Identify opportunities for automation, process improvements, and operational efficiency.
  • Prepare and presenting regular operational reports, executive status updates, and customer-facing communications.
  • Ensure effective cross-functional collaboration and clear communication between all involved teams.

Requirements:

  • Experience in Production Support, Application Support, or Service Delivery within an IT/SaaS organization.
  • Strong technical understanding of enterprise applications and production environments.
  • Excellent stakeholder management and communication skills.
  • Proven experience managing customer escalations and coordinating cross-functional teams.
  • Strong analytical and problem-solving abilities, with the capability to work under pressure in a fast-paced environment.
  • Experience working in Agile environments and with tools such as Jira, ServiceNow, and monitoring platforms is an advantage.

Preferred Qualifications:

  • Industry Knowledge: Experience in the insurance or financial services sector.
  • Tool Proficiency: Experience with project management and support tools such as JIRA, ServiceNow, or similar platforms.

Key Competencies:

  • Analytical Thinking: Ability to analyze complex problems and develop effective solutions.
  • Leadership: Strong leadership skills to guide cross-functional teams and drive project success.
  • Customer Focus: Commitment to delivering high-quality support services and enhancing customer satisfaction.
  • Adaptability: Flexibility to manage changing priorities and work in a dynamic environment.

 

 

At Sapiens, we are dedicated to building a diverse, equitable, and inclusive work environment. We believe that diverse perspectives, backgrounds, and experiences make us stronger and more innovative. We are committed to creating a culture where every individual is valued and can thrive regardless of their race, ethnicity, gender, age, sexual orientation, gender identity, religion, disability, or any other characteristic.

Sapiens is an E-Verified & Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

 #LI-Remote

 

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