ZipRecruiter

Log In

1

Production Support Manager Jobs in Ontario (NOW HIRING)

Sotera Health

Manager, Production Support

Ottawa, ON · On-site

As the Manager, Product Support, you will foster a safe environment for the team working in a class 1B nuclear facility. This role is responsible for setting and planning the priorities for the M&DS ...

Kelly

Production Support Specialist

Mississauga, ON · Hybrid

Manage ServiceNow Incident, Problem, Change, PRB, PTASK, and SWAT processes, including RCA and post-incident documentation. * Provide L3 support for the Enterprise Risk Data Layer (ERDL) and Data ...

Synechron

Production Support Engineer

Toronto, ON · Hybrid

CA$100K - CA$110K/yr

Manage and troubleshoot Linux, Windows, and SQL database environments. * Document processes, issues, and user stories using Confluence and Jira. * Manage incident, problem, and change requests ...

Fidelity International

Client Support Manager

Toronto, ON · On-site

CA$70K - CA$105K/yr

The Client Support Manager has a thorough understanding of FCC's product suite and system set-ups/challenges, allowing them to use their skills and knowledge to support our clients (Introducing ...

Royal Bank of Canada

TLM Support Manager

Toronto, ON · On-site

The TLM Support Manager is responsible for enterprise-wide reconciliation transformation ... Leverage reconciliation product expertise to optimize SmartStream TLM platform configurations ...

next page

Showing results 1-20

All JobsProduction Support JobsProduction Support Manager JobsProduction Support Manager Jobs in Ontario

Production Support Manager information

See Ontario salary details

$35.5K

$89.3K

$178.5K

How much do production support manager jobs pay per year?

As of Aug 27, 2026, the average yearly pay for production support manager in Ontario is $89,312.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $120,000.00 per year, depending on experience, location, and employer.

What does a production support manager do?

A Production Support Manager oversees the support and maintenance of software applications and systems in a production environment. They manage teams responsible for troubleshooting, resolving incidents, and ensuring minimal downtime for business-critical applications. Their role often includes coordinating with development and operations teams, implementing process improvements, and ensuring compliance with service level agreements (SLAs). Additionally, they may analyze recurring issues to recommend long-term solutions and optimize production workflows.

What are the most common challenges faced by a production support manager, and how can they be addressed?

Production Support Managers often encounter challenges such as managing urgent system incidents, coordinating between cross-functional teams, and ensuring minimal downtime for business-critical applications. Addressing these challenges requires strong incident management protocols, clear communication channels, and proactive monitoring tools. Building good relationships with development, QA, and operations teams can also help streamline issue resolution and prevent recurring problems, making collaboration and technical knowledge key to success in this role.

What are the key skills and qualifications needed to thrive as a production support manager, and why are they important?

To thrive as a Production Support Manager, you generally need strong problem-solving abilities, experience in IT operations, and a background in computer science or a related field. Familiarity with incident management tools such as ServiceNow, monitoring systems, and ITIL certification are typically expected. Excellent communication, leadership, and crisis management skills help in effectively coordinating teams and resolving issues under pressure. These competencies are crucial for minimizing downtime, ensuring system reliability, and maintaining seamless business operations.

What is the difference between Production Support Manager vs Operations Analyst?

AspectProduction Support ManagerOperations Analyst
Required CredentialsBachelor's degree in IT, Computer Science, or related field; certifications like ITIL or PMP often preferredBachelor's degree in Business, Finance, or related field; certifications like Six Sigma or PMP may be advantageous
Work EnvironmentIT support teams, production environments, technical troubleshootingBusiness operations, data analysis, process improvement
Employer & Industry UsageTechnology, manufacturing, service industriesFinance, consulting, corporate sectors

The Production Support Manager focuses on maintaining and resolving issues in production environments, ensuring system stability. In contrast, the Operations Analyst analyzes business processes to improve efficiency. Both roles require analytical skills and industry knowledge but serve different operational functions.

Is a production support manager a hard job?

A production support manager's role involves overseeing the resolution of technical issues, maintaining system stability, and coordinating support teams, which can be demanding due to the need for strong problem-solving skills and the ability to work under pressure. The job often requires knowledge of IT systems, troubleshooting tools, and sometimes working outside regular hours to ensure continuous operations.

Is production support a stressful job?

Production support managers oversee the resolution of technical issues in live environments, which can involve high-pressure situations and urgent problem-solving. The role often requires strong communication skills, the ability to handle on-call responsibilities, and managing critical system uptime, which can contribute to stress levels depending on workload and organizational support.

What are the most commonly searched types of Production Support jobs in Ontario?

The most popular types of Production Support jobs in Ontario are:

What cities in Ontario are hiring for Production Support Manager jobs?

Cities in Ontario with the most Production Support Manager job openings:

Production Support Manager jobs near you
Infographic showing various Production Support Manager job openings in Ontario as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $89,312 per year, or $42.9 per hour.

Manager, Production Support

Ottawa, ON • On-site

Sotera Health
Health Care and Social Assistance • 1 - 5K employees
Learn more about Sotera Healthexternal

Full-time

Re-posted 8 days ago

Job description

The name Sotera Health was inspired by Soteria, the Greek goddess of safety, and reflects the Company's unwavering commitment to its mission, Safeguarding Global Health.

Sotera Health Company is a leading global provider of mission-critical sterilization and lab testing and advisory services for the healthcare industry. With a combined tenure across our businesses of nearly 200 years and our industry recognized scientific and technological expertise, we help to ensure the safety of millions of patients and healthcare practitioners around the world every year.

Across our 64 facilities worldwide, we have over 3,000 employees who are dedicated to safety and quality. We are a trusted partner to more than 5,800 customers in over 50 countries, including more than 40 of the top 50 medical device companies and 9 of the top 10 pharmaceutical companies.

Reportingto the Sr Manager, Production, this rolewill provide effective leadership and front line management to the Monitoring, Decontamination and Shipping (MD&S) team.

As the Manager, Product Support, you will foster a safe environment for the team working in a class 1B nuclear facility. This role is responsible for setting and planning the priorities for the M&DS teams within the manufacturing operation function in a nuclear facility, to meet and exceed business unit objectives.

Key Responsibilities

  • Provide management oversight to a team to support the execution of daily production plan.
  • Management responsibilities will include: coaching, performance management, selection and training of team members.
  • Ensure that quality production standards are followed and maintained while monitoring production, inventory, safety, and maintenance programs.
  • Ensure that employees adhere to all safety regulations, policies and procedures.
  • Ensure effective utilization of transport packages.
  • Motivate and mentor team to drive team performance.
  • Create environment of integrity, authenticity, trust, collaboration, straight-talk, and respect.
  • Accountability for business outcomes as related to cost of sales, expenses, and capital budgeting.
  • Generate opportunities to enhance the standard of quality, safety, and excellence.
  • Design simplicity, timeliness, quality, and cost optimization into all customer requirements/deliveries.
  • Collaborate and integrate with other internal and external stakeholders.

Qualifications

  • Preferably a Bachelor's degree in a Science discipline
  • A minimum of six years prior supervisory experience in a production-manufacturing environment

Skills and Competencies

  • Excellent time management skills and the ability to handle multiple tasks without losing focus on priorities.
  • Demonstrated strong leadership skills and experience in change management.
  • Understands union culture and experienced working with a unionized environment. Cultural sensitivity is also required.
  • Excellent verbal and written skills.
  • This position may require occasional shift work on weekends, includes working in a combination of office and industrial environments.
  • A knowledge and understanding of nuclear facility and operation is an asset.
  • Lean Sigma certification will be considered an asset.

Training Required:

Must complete all required training and certification as a Nuclear Energy Worker

Sotera Health goes to market through its three best-in-class businesses - Sterigenics, Nordion and Nelson Labs. Sterigenics is a leading global provider of outsourced terminal sterilization and irradiation services for the medical device, pharmaceutical, food safety and advanced applications markets. Nordion is the leading global provider of Co-60 and gamma irradiators, which are key components to the gamma sterilization process. Nelson Labs is a global leader in outsourced microbiological and analytical chemistry testing and advisory services for the medical device and pharmaceutical industries.

Apply