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Remote Production Support Engineer Jobs in Wisconsin

Quora

$139K - $168K/yr

To do so, we have two knowledge sharing products: * Quora : a global knowledge sharing platform ... Our small engineering team works on challenging problems every day. We have a culture that's rooted ...

New

Quora

$139K - $168K/yr

To do so, we have two knowledge sharing products: * Quora : a global knowledge sharing platform ... Our small engineering team works on challenging problems every day. We have a culture that's rooted ...

New

Quora

$166K - $191K/yr

To do so, we have two knowledge sharing products: * Quora : a global knowledge sharing platform ... We are seeking a talented iOS Engineer to join us in building Poe, an innovative platform that ...

New

Quora

$166K - $191K/yr

To do so, we have two knowledge sharing products: * Quora : a global knowledge sharing platform ... We are seeking a talented iOS Engineer to join us in building Poe, an innovative platform that ...

New

Quora

$202K - $234K/yr

To do so, we have two knowledge sharing products: * Quora : a global knowledge sharing platform ... About the Team and Role: We're hiring our first AI Automation Engineer to lead how we apply AI ...

New

Quora

$202K - $234K/yr

To do so, we have two knowledge sharing products: * Quora : a global knowledge sharing platform ... About the Team and Role: We're hiring our first AI Automation Engineer to lead how we apply AI ...

New

Quora

$202K - $234K/yr

To do so, we have two knowledge sharing products: * Quora : a global knowledge sharing platform ... About the Team and Role: We're hiring our first AI Automation Engineer to lead how we apply AI ...

New

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Remote Production Support Engineer information

What is a Remote Production Support Engineer?

A Remote Production Support Engineer is an IT professional responsible for monitoring, maintaining, and troubleshooting software applications and systems in a live production environment, all while working remotely. They address technical issues, ensure system reliability, and often interact with development, QA, and operations teams to resolve incidents quickly. Their goal is to minimize downtime, optimize performance, and provide timely support to end-users or clients. This role typically requires strong problem-solving skills, knowledge of system administration, and expertise in various monitoring and ticketing tools.

What are the key skills and qualifications needed to thrive as a Remote Production Support Engineer, and why are they important?

To thrive as a Remote Production Support Engineer, you need strong problem-solving abilities, solid knowledge of IT infrastructure, and experience with incident management, often backed by a degree in computer science or a related field. Familiarity with monitoring tools (such as Nagios or Splunk), ticketing systems (like Jira or ServiceNow), and scripting languages is typically required. Excellent communication, time management, and the ability to remain calm under pressure are standout soft skills in this role. These capabilities ensure rapid issue resolution, minimize downtime, and maintain seamless business operations in a remote environment.

What are some typical challenges faced by Remote Production Support Engineers and how can they be addressed?

Remote Production Support Engineers often encounter challenges such as troubleshooting issues without physical access to hardware, coordinating across multiple time zones, and communicating efficiently with on-site teams. To address these, it's important to develop strong remote diagnostic skills, leverage robust monitoring and collaboration tools, and establish clear communication protocols. Regular documentation and proactive problem-solving also help minimize downtime and ensure smooth operations, even when working remotely.
What are popular job titles related to Remote Production Support Engineer jobs in Wisconsin? For Remote Production Support Engineer jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Remote Production Support Engineer jobs in Wisconsin look for? The top searched job categories for Remote Production Support Engineer jobs in Wisconsin are:
What cities in Wisconsin are hiring for Remote Production Support Engineer jobs? Cities in Wisconsin with the most Remote Production Support Engineer job openings:
Remote Production Support Engineer jobs near you
Senior Agentic DevOps Engineer - Remote - USA

Senior Agentic DevOps Engineer - Remote - USA

FullStack Labs

Madison, WI • On-site, Remote

$131K - $168K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 17 days ago

Job description

About FullStack
FullStack is one of the fastest-growing software consultancy companies in the Americas. We deliver transformational digital solutions to top global companies and Silicon Valley startups. As an employee-first company, we focus on hiring the most talented software designers and developers by creating a positive, respectful, and supportive work environment where they can achieve their greatest potential.
We're most proud of:
  • Offering life-changing career opportunities to talented software professionals across the Americas.
  • Building highly-skilled software development teams for hundreds of the world's greatest companies.
  • Having delivered hundreds of successful custom software solutions, which have positively impacted the lives and careers of millions of users.
  • Our 4.2-star rating on GlassDoor.
  • Our client Net Promoter Score of 68, twice the industry average.

The Position
We're looking to hire a Senior Agentic DevOps Engineer to join our team. You'll work with our incredible clients in one of two ways:
  • Team Augmentation: You will integrate directly into our client's team and work alongside their existing designers and engineers daily.
  • Design & Build: You will work on a FullStack product team to build and deliver a product to our clients.

What We Are Looking For
  • 5+ years of professional experience as a DevOps engineer role supporting production cloud infrastructure at scale.
  • Advanced English is required.
  • Successful completion of a four-year college degree is required.
  • Deep experience with AWS (IAM, EKS, VPC, EC2, Secrets Manager, Serverless) and RBAC.
  • Hands-on proficiency with Terraform, Terragrunt, Helm, and container orchestration.
  • Proven experience building and maintaining GitHub Actions for CI/CD, including GitHub Advanced Security features.
  • Solid Python scripting experience for automation and internal tools.
  • Strong Datadog experience.
  • Familiarity with Lambda, Fargate, and serverless infrastructure.
  • Knowledge of compliance standards like HIPAA, HITRUST, or SOC 2 is a plus.
  • Ability to work through new and difficult issues and contribute to libraries as needed.
  • Ability to create and maintain continuous integration and delivery of applications.
  • Forensic attention to detail.
  • A positive mindset and a can-do attitude.
  • Experience working on Agile/Scrum teams.
  • Meaningful experience working on large, complex systems.
  • Ability to take extreme ownership over your work. Every day is a challenge to ensure you are performing to the expectations you and your team have agreed upon.
  • Ability to identify with the goals of FullStack's clients, and dedicate yourself to delivering on the commitments you and your team make to them.
  • Ability to consistently work 40 hours per week.

What We Offer
  • Competitive Salary.
  • Paid Time Off (vacation, sick leave, parental leave, holidays).
  • 100% remote work.
  • The ability to work with leading startups and Fortune 500 companies.
  • Health, dental, and vision insurance.
  • 401(k) w/ 4% match.
  • Ample opportunity for career advancement.
  • Continuing education opportunities.

FullStack is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.
Learn more about our Applicants Privacy Notice .
FullStack Labs logo

About FullStack Labs

Sourced by ZipRecruiter

FullStack Labs is the fastest-growing software consultancy in the Americas. We help organizations like Uber, GoDaddy, MGM, Siemens, Stanford University, and the State of California, build distributed software development teams, and deliver transformational digital solutions. As an employee-first company, we focus on hiring the most talented software designers and developers in the western hemisphere, by creating a positive, respectful, and supportive work environment where they can achieve their greatest potential.

Industry

It services

Company size

11 - 50 Employees

Headquarters location

Sacramento, CA, US

Year founded

2013

Social media

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