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Remote Product Specialist Jobs (NOW HIRING)

CAI

Product Specialist

$38 - $42/hr

Product Specialist Req number: R8376 Employment type: Full time Worksite flexibility ... Remote Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly ...

New

Hrsystem

Product Specialist

Remote - Must be based in the Eastern US Region (any state East of the Mississippi) Job Type: Full-Time Status: Exempt Summary of the Role The Product Specialist expands relationships with existing ...

Ediphi

Product Specialist - Remote

As a Product Specialist, you'll lead customer implementations from kickoff through adoption ... Benefits * Remote working environment (U.S. based) * Competitive salary and stock options

RC Mowers

Product Specialist

Suamico, WI · Remote

RC Mowers builds autonomous and remote-operated commercial mowing machines -- purpose-built for ... specialist -- someone who knows the product inside and out, can run a persuasive demo, and can ...

Tribe Wellness Sales

$55K - $100K/yr

You'll sell products and services for our pet client, a company built for pet owners, by pet owners ... Specialist Locations Atlanta Remote status Fully Remote Employment type Full-time

Gardens Alive

Product Specialist

Tipp City, OH · Remote

Description The Product Specialist supports the product lifecycle by ensuring accurate product data ... This is a remote/hybrid position that requires a quiet, distraction-free area from home with high ...

Tribe Wellness Sales

$55K - $100K/yr

That's where you, our Sales Specialist (called a Protocol Review Specialist in our world), make the ... You'll sell products and services for our pet client, a company built for pet owners, by pet owners ...

Tribe Wellness Sales

$55K - $100K/yr

That's where you, our Sales Specialist (called a Protocol Review Specialist in our world), make the ... You'll sell products and services for our pet client, a company built for pet owners, by pet owners ...

West Bend Insurance Company

Product Specialist

Job Summary : West Bend Insurance Company, recognized as a Top Workplace, is seeking a Product Specialist to manage an assigned line of business. The role involves evaluating product changes ...

Tribe Wellness Sales

$55K - $100K/yr

You'll sell products and services for our pet client, a company built for pet owners, by pet owners ... Specialist Locations Houston Remote status Fully Remote Employment type Full-time

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Remote Product Specialist information

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How much do remote product specialist jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for remote product specialist in the United States is $27.21, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $33.65 per hour, depending on experience, location, and employer.

What is a remote product specialist?

A Remote Product Specialist is responsible for understanding a company's products and assisting customers, sales teams, or internal departments with product-related inquiries. They provide expert guidance, troubleshoot issues, and help optimize product usage. Working remotely, they communicate via email, chat, or video calls to ensure customer satisfaction and product success. Their role often involves training, documentation, and feedback collection to improve products and user experience.

What does a remote product specialist do?

A typical day for a Remote Product Specialist involves responding to customer inquiries via email, chat, or video calls, providing technical information and troubleshooting support, and ensuring customer satisfaction with the product. You may also conduct product demonstrations or training sessions, gather user feedback to relay to product teams, and collaborate closely with sales, marketing, and support departments. Time management and self-motivation are key, as the role often requires balancing multiple requests and working autonomously. Remote Product Specialists play a crucial role in strengthening customer relationships and driving the successful adoption of products.

What skills and qualifications are needed to be a remote product specialist?

To thrive as a Remote Product Specialist, you need a deep understanding of product features, problem-solving abilities, and strong customer service skills, typically supported by relevant industry experience or a degree in business, marketing, or a related field. Familiarity with CRM software like Salesforce, product management tools, and virtual collaboration platforms is often required. Excellent communication, active listening, and adaptability make candidates stand out in this remote-facing role. These competencies are essential for effectively supporting customers, resolving issues, and driving product adoption in a remote work environment.

More about Remote Product Specialist jobs

What cities are hiring for Remote Product Specialist jobs?

Cities with the most Remote Product Specialist job openings:

What are the most commonly searched types of Product Specialist jobs?

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What states have the most Remote Product Specialist jobs?

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Remote Product Specialist jobs near you
Infographic showing various Remote Product Specialist job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 17% Part Time, 2% Contract, and 1% Nights. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $56,597 per year, or $27.2 per hour.

Product Specialist

CAI

Remote

$38 - $42/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

New

Job description

Product Specialist

Req number:

R8376

Employment type:

Full time

Worksite flexibility:

RemoteWho we are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

We are looking for a motivated Product Specialist ready to take us to the next level! If you have 2+ years working with Windows operating systems, strong technical support skills, and are looking for your next career move, apply now.

Job Description

We are looking for a Product Specialist to provide Tier 1 application and technical support for the client. The Product Specialist will collaborate with business units and cross-functional teams to support application users, resolve service requests, conduct user acceptance testing, maintain knowledge base resources, and ensure applications meet business requirements and quality standards. This position will be a full-time contract role and remote.

What You'll Do

  • Provide Tier 1 support for Division applications

  • Serve as the first point of contact for incoming service requests

  • Review service requests against existing knowledge base solutions

  • Gather and document information from users regarding reported issues

  • Track, route, and redirect unresolved incidents to appropriate support resources

  • Escalate complex issues to Tier 2 Service Desk teams

  • Provision and manage application access for users

  • Identify, analyze, and route data exceptions

  • Guide users through troubleshooting and problem-solving steps

  • Communicate resolutions and updates to users in a timely manner

  • Resolve and close low-level service requests

  • Maintain accurate records and documentation of support activities and solutions

  • Perform periodic reviews and updates of knowledge base content

  • Conduct user access audits

  • Execute user acceptance testing (UAT) for web-based applications

  • Collaborate with business units to support product development, implementation, and training initiatives

  • Assist in ensuring products and applications meet functional specifications and business requirements

  • Report directly to the Support Manager

What You'll Need

Required:

  • 2+ years of experience with Windows operating systems

  • 2+ years of excellent analytical and logical problem-solving skills

  • Ability to provide professional customer-focused technical support

  • Strong communication and documentation skills

  • Ability to work independently while following established support processes

  • Experience troubleshooting application and browser-related issues

  • Ability to manage multiple service requests in a fast-paced environment

Preferred:

  • Strong Microsoft productivity software skills

  • 2+ years of experience performing user acceptance testing on web applications

  • 2+ years of experience using knowledge base and ticketing systems

  • 2+ years of experience providing end-user system support

  • 2+ years of experience providing Tier 1 IT and application troubleshooting

  • 2+ years of experience troubleshooting browser dependency issues

  • 2+ years of direct customer service experience

  • 2+ years of experience with bug documentation and bug lifecycle management

  • 2+ years of experience with macOS

  • 2+ years of workstation troubleshooting experience

  • Working knowledge of application and desktop security concepts

  • Experience with Android OS mobile device support

  • Experience using remote desktop control tools

  • Experience writing SQL queries

  • Knowledge of healthcare, human services, or developmental disability programs is a plus

Physical Demands

  • Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards

  • Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around for meetings and collaboration

  • Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

  • Ability to communicate effectively with users via phone, email, and remote support tools

#LI-KW1

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

EEO Statement

It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

$38 - $42 per hour

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.

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