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Remote Pos Technical Support Jobs in Cook County, IL

Natus Medical Incorporated

Technical Service

Schaumburg, IL · On-site +1

$60K - $70K/yr

Install, configure, and test clinical software and hardware solutions (onsite and remote) * Support ... Ensure successful go-live and provide technical support Integration & Interoperability * Configure ...

Jacobs

Product Support Engineer

Chicago, IL · Remote

Location: Remote in the United States within Atlantic, Central or Eastern Timezones ... Investigate, troubleshoot, and analyze technical issues with a focus on root cause identification ...

Keeper Security

B2B Customer Support Representative

Chicago, IL · On-site +1

$17.50 - $22.50/hr

This can be a 100% remote position from select locations with an opportunity to work a hybrid ... Technical proficiency with smartphones, tablets and computers Benefits: * Medical, Dental & Vision ...

JetRails

Linux Support Engineer

Des Plaines, IL · On-site +1

$45K/yr

Provide support in a wide range of advanced Linux and AWS server management issues * Use critical ... Technical hands-on experience * Relaxed, and focused atmosphere * Remote first

Keeper Security

B2B Customer Support Representative

Chicago, IL · On-site +1

$17.50 - $22.50/hr

This can be a 100% remote position from select locations with an opportunity to work a hybrid ... Technical proficiency with smartphones, tablets and computers Benefits * Medical, Dental & Vision ...

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$44

How much do remote pos technical support jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote pos technical support in Cook County, IL is $26.12, according to ZipRecruiter salary data. Most workers in this role earn between $19.28 and $28.46 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote POS Technical Support Specialist, and why are they important?

To thrive as a Remote POS Technical Support Specialist, you need strong troubleshooting abilities, knowledge of point-of-sale systems, and experience in customer service, often supported by relevant IT certifications or technical training. Familiarity with remote support tools, ticketing systems, and POS software such as Square, Toast, or Lightspeed is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist clients and resolve issues remotely. These competencies are crucial for minimizing downtime, ensuring customer satisfaction, and maintaining smooth business operations for clients.

What are the most common challenges faced by Remote POS Technical Support professionals, and how can they effectively address them?

Remote POS Technical Support professionals often encounter challenges such as troubleshooting complex hardware or software issues without physical access to the equipment, communicating effectively with non-technical users, and managing multiple support requests simultaneously. To address these challenges, it’s important to develop strong diagnostic skills, use remote access tools efficiently, and maintain clear, patient communication with clients. Staying organized and collaborating with team members or on-site technicians can also help resolve issues more efficiently and ensure high customer satisfaction.

What are Remote POS Technical Support specialists?

Remote POS (Point of Sale) Technical Support specialists are professionals who assist businesses and individuals with troubleshooting, maintaining, and optimizing POS systems from a remote location. They handle issues such as software glitches, hardware malfunctions, network connectivity problems, and user errors. These specialists communicate with clients via phone, email, or chat to diagnose problems, provide step-by-step solutions, and sometimes remotely access systems to resolve complex issues. Their goal is to ensure that POS systems operate efficiently, minimizing downtime and disruptions for businesses.

What is the difference between Remote Pos Technical Support vs Remote IT Help Desk Support?

AspectRemote Pos Technical SupportRemote IT Help Desk Support
Required CredentialsCompTIA A+, Network+, relevant certificationsCompTIA A+, Microsoft Certified, relevant certifications
Work EnvironmentCustomer-facing, troubleshooting hardware/software issuesHelp desk, remote troubleshooting, user support
Employer & Industry UsageRetail, POS system providers, hospitalityIT service providers, corporate support centers
Search & Comparison IntentUnderstanding POS-specific support rolesGeneral IT support roles

Remote Pos Technical Support focuses on troubleshooting and maintaining point-of-sale systems, often requiring specific POS certifications. Remote IT Help Desk Support covers broader IT issues, assisting users with various hardware and software problems. Both roles involve remote work and customer interaction but differ in technical scope and industry focus.

What are popular job titles related to Remote Pos Technical Support jobs in Cook County, IL? For Remote Pos Technical Support jobs in Cook County, IL, the most frequently searched job titles are:
What job categories do people searching Remote Pos Technical Support jobs in Cook County, IL look for? The top searched job categories for Remote Pos Technical Support jobs in Cook County, IL are:
What cities near Cook County, IL are hiring for Remote Pos Technical Support jobs? Cities near Cook County, IL with the most Remote Pos Technical Support job openings:
Remote Pos Technical Support jobs near you
Support Specialist - Tier 1 (Remote)

Support Specialist - Tier 1 (Remote)

Patterson Companies

Effingham, IL • On-site, Remote

$17/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 29 days ago

Job description

Patterson isn't just a place to work, it's a partner that cares about your success.
One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.
The Support Specialist - Tier I properly responds to inbound and outbound customer calls to provide technical support, answer how-to questions, and consult on workflow inquiries for software, services, peripheral devices, and equipment via a combination of verbal guidance and remote connection to the customer's computer(s). The specialist documents the type of inquiry, clarifying details, steps taken, resources utilized, status of resolution, and next steps in CRM system(s), enters tickets as needed, and takes appropriate follow-up actions as needed. During the interactions, the specialist provides a positive experience with customer engagement. They utilize available resources and work through proper escalation channels, following company procedures and policies. This full-time, permanent position is remote for candidates who reside in ID, IL, MN, MI, KS, KY, SD, UT & WI only.
Essential Functions
  • Respond to Inbound and Outbound Calls providing technical support, answer how-to questions, and consult on workflow inquiries for software, services, peripheral devices, and equipment
  • Utilize all equipment and resources provided to perform the job at the highest proficiency
  • Meet or exceed department performance metrics
  • Maintain technical proficiency through continued education with relevant software, services, peripheral devices, and equipment
  • Communicate and escalate issues with customers, peers, and leadership effectively, in a timely manner, with positive engagement
  • Follow established department processes and procedures
  • Learn new required skillsets aligned with evolving business needs while following the appropriate growth trajectory of the role
  • Follow schedule in workforce system(s) utilizing proper time management procedures
  • Comply with Company and department policies and standards; performs other duties as assigned

Minimum Requirements
  • High School Diploma or Equivalent
  • 1 year customer service experience
  • 1 year experience with customer relationship management, point of sale, or similar software systems with basic troubleshooting
  • 2 years experience with practical application of Microsoft Operating Systems and Platforms (Windows, Excel, Outlook, Word, Powerpoint)

Preferred Requirements
  • Associate's Degree
  • Technical certifications
  • 2 years Technical experience supporting software, computer hardware, network, or other technical troubleshooting

Skills and Abilities
  • Strong customer service orientation
  • Excellent written and verbal communication skills
  • Ability to multi-task performing troubleshooting steps, documenting, and additional tasks while engaging with customers
  • Ability to Type 50+ WPM
  • Ability to learn new content related to systems, products, and applications quickly
  • Ability to follow numerous guidelines, procedures, and problem-solving steps utilizing resources efficiently
  • Ability to properly manage time adhering to schedules
  • Ability to work with customer data and ensure proper protocols are taken to prevent data loss
  • Demonstrated reliability through attendance and punctuality
  • Ability to communicate with customers, peers, and leaders following Patterson's Code of Conduct and core values of passionate, focused, people first, and always advancing

Starting compensation: $17/hr + Benefits
Hours: Training will be from 8AM-5PM CT. After training is done the core working hours will be 10AM-7PM CT. If staffing needs change other shifts are available and can vary between 7AM-9PM CT; We do not currently offer part-time hours.
Minimum Internet Requirements: Reliable, hardwired internet required. Satellite and Hot Spot internet are not supported; minimum speeds of 10 mbps download and 3 mbps upload. Check internet speed here:
https://www.speakeasy.net/speedtest
What's In It For You:
We provide competitive benefits, unique incentive programs and rewards for our eligible employees:
  • Full Medical, Dental, and Vision benefits and an integrated Wellness Program
  • 401(k) Match Retirement Savings Plan
  • Paid Time Off (PTO)
  • Holiday Pay & Floating Holidays
  • Volunteer Time Off (VTO)
  • Educational Assistance Program
  • Full Paid Parental and Adoption Leave
  • LifeWorks (Employee Assistance Program)
  • Patterson Perks Program

The potential compensation range for this role is below. The final offer amount could exceed this range, based on various factors such as candidate location (geographical labor market), experience, and skills.
$15.63 - $20.34
EEO Statement
Patterson provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or other related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

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