This is a remote people-leadership and operational-excellence role. You will build and coach a team ... Analyze resolution and satisfaction data - time-to-resolve, reopen rate, tNPS, and partner ...
This is a remote people-leadership and operational-excellence role. You will build and coach a team ... Analyze resolution and satisfaction data - time-to-resolve, reopen rate, tNPS, and partner ...
Remote Policy Analyst information
See Springfield, IL salary details
$53K - $58.7K
0% of jobs
$58.7K - $64.5K
0% of jobs
$64.5K - $70.2K
1% of jobs
$70.2K - $75.9K
0% of jobs
$75.9K - $81.6K
9% of jobs
$85.6K is the 25th percentile. Wages below this are outliers.
$81.6K - $87.4K
22% of jobs
$87.4K - $93.1K
0% of jobs
The median wage is $96.4K / yr.
$93.1K - $98.8K
31% of jobs
$98.8K - $104.5K
0% of jobs
$104.5K - $110.2K
0% of jobs
$112.1K is the 75th percentile. Wages above this are outliers.
$110.2K - $116K
37% of jobs
$53K
$100.1K
$116K
How much do remote policy analyst jobs pay per year?
As of Aug 18, 2026, the average yearly pay for remote policy analyst in Springfield, IL is $100,052.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,300.00 and $115,500.00 per year, depending on experience, location, and employer.
What is a remote policy analyst?
Remote policy analysts are professionals who research, evaluate, and develop policies for organizations or government agencies while working from a remote location. They analyze data, monitor legislative changes, and prepare reports to help decision-makers understand the potential impact of proposed policies. Remote policy analysts often collaborate with colleagues and stakeholders through virtual meetings, emails, and digital platforms. This role requires strong analytical, communication, and research skills, as well as proficiency with digital tools for remote work.
What does a remote policy analyst do?
As a remote policy analyst, you examine existing policies and assist with the creation of new legislation and programs, all while working from home. You may be asked to monitor political events, collect data on policy decisions, review policy research, forecast political, social, and economic trends, analyze information, evaluate public policies, and provide insight on your findings. Your duties may require you to create databases to organize and assess the information accurately. A policy analyst may communicate with the media and political leaders to educate and provide guidance on current and future public policies.
What are the key skills and qualifications needed to thrive as a remote policy analyst, and why are they important?
To thrive as a Remote Policy Analyst, you need strong research, analytical, and writing skills, often supported by a degree in public policy, political science, or a related field. Familiarity with data analysis tools, policy tracking software, and platforms like Microsoft Office or Google Workspace is typically expected. Excellent communication, critical thinking, and self-motivation are valuable soft skills for collaborating virtually and managing independent work. These competencies are crucial for producing accurate policy recommendations, meeting deadlines, and effectively supporting decision-makers from a remote environment.
How do remote policy analysts typically collaborate with stakeholders and team members when working from different locations?
Remote Policy Analysts regularly use digital collaboration tools such as video conferencing, shared documents, and project management platforms to coordinate with colleagues, stakeholders, and clients. Clear communication and proactive scheduling of virtual meetings are essential to ensure everyone stays aligned and informed. Despite working remotely, analysts often participate in cross-functional teams, contribute to group research projects, and present findings to diverse audiences. Building strong digital relationships and being responsive to feedback are key to successful collaboration in this role.
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The top searched job categories for Remote Policy Analyst jobs in Springfield, IL are:
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Cities near Springfield, IL with the most Remote Policy Analyst job openings:
Full-time
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Intuit rating
8.2
Based on 92 frontline employees who took The Breakroom Quiz
107th of 245 rated software companies
Job description
The Accountant High Value Partner Ecosystem team is responsible for the experience of Intuit's most strategic accounting firm and ProAdvisor partners across QuickBooks Accountant, QuickBooks Accountant Premium, and National Accounts. As Senior Manager, Partner Resolution Management, you will lead the team accountable for resolving the most complex, high-visibility escalations from our highest-value partners - protecting trust, minimizing business and reputational risk, and driving the root-cause fixes needed to prevent issues from recurring.
This is a remote people-leadership and operational-excellence role. You will build and coach a team of resolution managers and specialists, own escalation governance end-to-end, and partner across Product, Support Operations, Legal, Risk, and Finance to resolve issues quickly while influencing the upstream changes that reduce escalation volume over time.
Responsibilities
- Lead, hire, and develop a team of resolution managers/specialists dedicated to resolving complex, high-stakes escalations from Intuit's highest-value accountants and firm partners, ensuring timely, high-quality outcomes.
- Own the end-to-end escalation and resolution management process for the High Value Partner Ecosystem - intake, triage, prioritization, SLA adherence, and executive-level reporting.
- Serve as the senior point of escalation for the most sensitive or complex partner issues, exercising sound judgment to balance partner experience, business impact, and risk.
- Partner cross-functionally with Product, Engineering, Legal, Risk, Finance, and Support Operations to diagnose root causes of recurring issues and drive durable, systemic fixes rather than one-off resolutions.
- Build and maintain resolution governance models, playbooks, and escalation frameworks that scale quality and consistency as the partner base and issue complexity grow.
- Analyze resolution and satisfaction data - time-to-resolve, reopen rate, tNPS, and partner satisfaction - to identify trends, surface systemic pain points, and inform leadership on the health of the partner ecosystem.
- Represent the voice of the high-value partner in cross-functional planning, advocating for the process, policy, and product changes that reduce escalation volume and improve the overall partner experience.
- Lead change management for new tools, workflows, and policies affecting the resolution team, ensuring smooth adoption with minimal disruption to service levels.
- Coach and grow people leaders and individual contributors - setting clear expectations, developing craft skills, and building a strong talent pipeline within the team.
- Partner with Workforce Management and Finance to align staffing, capacity, and budget plans to forecasted escalation volume and seasonal demand.
- Contribute a resolution-management lens to the broader Accountant Experience and Customer Success strategy, informing roadmap and investment decisions.
Qualifications
Required
- Bachelor's degree or equivalent practical experience.
- 5+ years leading teams in escalation management, customer resolution, support operations, or a related customer-facing discipline, ideally within B2B, fintech, SaaS, or accounting/financial services.
- Proven experience managing high-stakes, high-visibility issues involving VIP or high-value customers/partners, including issues with legal, financial, or reputational sensitivity.
- Strong people-leadership track record, including hiring, coaching, and developing managers or senior individual contributors.
- Demonstrated ability to use data to diagnose root causes, measure resolution effectiveness, and drive continuous improvement (e.g., resolution time, reopen rate, CSAT/tNPS).
- Excellent written and verbal communication skills, with experience presenting to and influencing senior/executive stakeholders.
- Experience leading cross-functional partners (Product, Legal, Risk, Finance) toward shared resolution and process outcomes.
- Strong operational rigor - able to build repeatable processes, playbooks, and governance models that scale.
- Comfortable operating in ambiguity and leading teams through organizational or process change.
Preferred
- Experience supporting accounting or financial professionals, with familiarity with QuickBooks Accountant, ProAdvisor, or similar practice-management ecosystems.
- Background in a partner, alliance, or channel-facing role in addition to direct customer support.
- Experience with escalation/case management tooling and CRM platforms.
- MBA or advanced degree in a related field.
Additional Information
- This role may require occasional travel (~10%) for stakeholder and partner engagement.
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Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
Employment Type: Full-Time