ZipRecruiter

Log In

2

Remote Point Care Testing Jobs in Michigan (NOW HIRING)

TUV SUD AMERICA, INC.

Field Evaluation Engineer

Erie, MI · On-site +1

$95K - $110K/yr

Report and track defects found during testing; record test data, technical information, and ... Flexible remote work arrangements. Commitment to employee well‐being and safety. Additional ...

ROCS

Insurance Customer Care Representative

Grand Rapids, MI · Remote

$38.40K - $52.80K/yr

You will work in a fully remote environment with a competitive compensation package and direct access to senior leadership. Responsibilities: * Serve as a responsive, professional point of contact ...

Gambyt

Delivery Leader

Ann Arbor, MI · Remote

Remote (US Only) - Eastern Time Zone ABOUT US Gambyt's mission is to make real-money gaming ... Serve as a primary point of contact for client stakeholders * Build trust through clear, proactive ...

Gambyt

Delivery Leader

Ann Arbor, MI · Remote

Remote (US Only) - Eastern Time Zone ABOUT US Gambyt's mission is to make real-money gaming ... Serve as a primary point of contact for client stakeholders * Build trust through clear, proactive ...

AJ Boggs/ProPower

Senior Product Owner

Okemos, MI · On-site +1

$90K - $130K/yr

... are providers. This position is vital in ensuring our customers receive timely and efficient ... Serve as the primary front-line point of contact for clients throughout the full lifecycle of ...

next page

Showing results 1-20

People also search for

All JobsRemote Point Care Testing JobsRemote Point Care Testing Jobs in Michigan

Remote Point Care Testing information

What are the key skills and qualifications needed to thrive in Remote Point of Care Testing, and why are they important?

To thrive in Remote Point of Care Testing, you need a solid background in clinical laboratory procedures, diagnostic testing, and healthcare protocols, often supported by relevant certifications such as Medical Laboratory Technician (MLT) or Clinical Laboratory Scientist (CLS). Familiarity with point-of-care devices, telehealth platforms, and data management systems is typically required. Strong attention to detail, effective communication, and problem-solving skills help ensure accurate results and patient safety. These competencies are vital for delivering timely, reliable diagnostic information to healthcare providers in remote or decentralized environments.

What are some common challenges faced by professionals working in Remote Point of Care Testing, and how can they be addressed?

Professionals in Remote Point of Care Testing often encounter challenges such as limited access to immediate technical support, maintaining equipment reliability in diverse settings, and ensuring the accuracy of test results. To address these, it’s important to develop strong troubleshooting skills, stay up to date with training on new devices, and maintain clear communication with off-site laboratory teams. Building a habit of meticulous documentation and following standardized protocols also helps ensure quality and compliance, even when working independently or in remote locations.

What is remote point of care testing?

Remote point of care testing refers to medical diagnostic testing that is performed near or at the site of patient care, often outside traditional laboratory settings, and utilizes remote technologies. This approach allows healthcare providers to obtain immediate results, enabling quicker clinical decisions even when the patient and provider are not in the same location. Remote point of care testing is commonly used in telemedicine, rural health, and home care environments to monitor conditions such as diabetes, infectious diseases, and more. It enhances access to healthcare and can improve patient outcomes by reducing the time between testing and treatment.

What is the difference between Remote Point Care Testing vs Remote Phlebotomist?

AspectRemote Point Care TestingRemote Phlebotomist
CertificationsCLIA waived, training in point-of-care devicesPhlebotomy certification, CPR
Work EnvironmentHealthcare facilities, clinics, home settingsHealthcare facilities, mobile clinics, home collections
Industry UsageDiagnostic testing at patient bedside or homeBlood sample collection for labs
Job FocusPerforming rapid diagnostic testsDrawing blood and preparing samples

Remote Point Care Testing and Remote Phlebotomist roles both operate within healthcare settings, requiring certifications and involving patient interaction. While Remote Point Care Testing focuses on conducting immediate diagnostic tests, Remote Phlebotomists specialize in blood sample collection. Both roles are essential for patient care and often overlap in healthcare environments.

What are popular job titles related to Remote Point Care Testing jobs in Michigan? For Remote Point Care Testing jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Remote Point Care Testing jobs in Michigan look for? The top searched job categories for Remote Point Care Testing jobs in Michigan are:
What cities in Michigan are hiring for Remote Point Care Testing jobs? Cities in Michigan with the most Remote Point Care Testing job openings:
Remote Point Care Testing jobs near you
Infographic showing various Remote Point Care Testing job openings in Michigan as of May 2026, with employment types broken down into 77% Full Time, 16% Part Time, and 7% Contract. Highlights an 100% Remote job distribution.
Customer Care Technical Analyst

Customer Care Technical Analyst

equivant

Traverse City, MI • Remote

Full-time

Posted 12 days ago

Job description

Job Summary:

The Customer Care Technical Analyst will be responsible for front-line technical support of the Northpointe Suite, including troubleshooting and first-stage investigative work required to drive customer issues to resolution. The successful candidate will work with the existing Customer Care team to support our client base, with opportunity for growth within the company. This is a 2nd shift remote position with core hours of 12:00 PM - 9:00 PM EST. Upon completion of training and onboarding, the role includes after-hours on-call responsibility for Priority 1 (P1) tickets only. Some exceptions for onboarding, company meetings, and on-site requirements may apply.
Company Overview
equivant SCP is dedicated to helping justice agencies better support the individuals and communities they serve. The Northpointe Suite software brings together the tools agencies need to manage cases, streamline workflows, and improve communication across the justice system. When you join equivant, you become part of a team that values purpose, collaboration, and real-world impact.

Job Description:

Primary Responsibilities

Support & Troubleshooting

  • Respond to incoming customer inquiries across all available channels, managing a work queue to ensure compliance with Service Level Agreement timeframes.
  • Establish proficiency in the Northpointe Suite and underlying database management systems to troubleshoot and resolve customer application software issues.
  • Accurately assess the priority and severity of customer issues based on predefined criteria, customer problem descriptions, and industry experience; utilize established escalation paths for issues of routine scope and complexity.
  • Provide practical workarounds to customers when immediate software modifications are not available.

Documentation & Case Management

  • Log all and any ongoing actions with thorough, specific detail - capturing sufficient context so that any team member can understand the full history of an issue without follow-up, and building the support knowledge base over time.
  • Monitor open tickets twice daily to ensure timely progress; keep ticket status current and maintain proactive customer communication throughout.
  • Maintain quality test records to capture testing evidence carried out prior to software releases.

Communication & Relationships

  • Communicate proactively with customers and internal stakeholders - including status updates using pre-defined criteria.
  • Build strong relationships with 3rd parties and external providers to ensure timely data flow.
  • Provide updates to the Customer Care Manager as needed; collaborate with customers and internal teams - including Quality Assurance and Deployment - to coordinate the resolution and deployment of fixes for application defects.
  • Use technology effectively to collaborate and maintain strong remote working relationships (Teams, SharePoint, Confluence, Jira, etc.). Camera use is expected on all customer calls and team meetings.

Process & Continuous Improvement

  • Follow documented procedures for processing complex data, reporting problems, and required changes.
  • Assist with creating, organizing, and maintaining the equivant Documentation Library.
  • Understand team metrics and SLA standards; make suggestions to improve data quality and processes.

Basic Qualifications

  • Communication: Consistent, proactive, and detailed - internally and externally. Does not wait to be asked for updates. Written and verbal communication is clear, organized, and stands alone without follow-up clarification.
  • Curiosity and Self-Direction: Approaches unfamiliar problems with initiative. Independently researches issues, asks thoughtful questions, and pursues skill growth without requiring direction to do so.
  • Ability to recognize trends in escalated issues.
  • Ability to manage multiple complex tasks simultaneously in a fast-paced, deadline-oriented environment.
  • Zendesk experience preferred; or equivalent ticketing system experience.
  • Basic SQL knowledge preferred, or willingness to learn.

Worker Type:

Regular

Number of Openings Available:

1

Apply