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Remote Player Support Jobs in Chicago, IL (NOW HIRING)

Veteran Benefits Representative

Chicago, IL ยท Remote

$80K - $120K/yr

Support Veterans and Make a Difference! Are you a Veteran with a passion for helping fellow ... Our company is on a rapid growth trajectory, now offering remote positions to serve families in ...

Veteran Benefits Representative

Chicago, IL ยท Remote

$80K - $120K/yr

Support Veterans and Make a Difference! Are you a Veteran with a passion for helping fellow ... Our company is on a rapid growth trajectory, now offering remote positions to serve families in ...

Veteran Benefits Representative

Chicago, IL ยท Remote

$80K - $120K/yr

Support Veterans and Make a Difference! Are you a Veteran with a passion for helping fellow ... Our company is on a rapid growth trajectory, now offering remote positions to serve families in ...

Veteran Benefits Representative

Chicago, IL ยท Remote

$80K - $120K/yr

Support Veterans and Make a Difference! Are you a Veteran with a passion for helping fellow ... Our company is on a rapid growth trajectory, now offering remote positions to serve families in ...

Support the Lead Assessor as assigned in the coordination of onsite or remote visits and conference ... Must be a team player oriented to sharing information to support and strengthen CAP 15189 ...

Senior Sales Engineer

Mundelein, IL ยท On-site +1

$150K/yr

Libertyville, IL - Remote Description: We are seeking a highly motivated Sales Engineer (Chemical ... The ideal candidate is a customer-obsessed team player with strong analytical and problem-solving ...

Senior Sales Engineer

Libertyville, IL ยท On-site +1

$150K/yr

Libertyville, IL - Remote Description: We are seeking a highly motivated Sales Engineer (Chemical ... The ideal candidate is a customer-obsessed team player with strong analytical and problem-solving ...

Showing results 41-60

Remote Player Support information

What is the difference between Remote Player Support vs Customer Service Representative?

AspectRemote Player SupportCustomer Service Representative
CredentialsBasic technical knowledge, customer service skillsSimilar customer service skills, sometimes technical knowledge
Work EnvironmentRemote, gaming or entertainment industryRemote or in-office, various industries
Industry UsageGaming, entertainment, tech companiesRetail, telecom, finance, various sectors
Search & Comparison IntentFocus on gaming support rolesGeneral customer support roles

Remote Player Support and Customer Service Representative roles share customer service skills and often require similar credentials. However, Remote Player Support is specialized for the gaming or entertainment industry, focusing on technical and gameplay issues, while Customer Service Representatives serve broader industries. Both roles are typically remote, but their industry focus and technical requirements differ.

What is a remote player support?

A Remote Player Support job involves assisting players of video games or online platforms with their questions, technical issues, or account problems, all while working from a remote location. This role typically includes responding to customer inquiries via chat, email, or sometimes phone, troubleshooting common issues, and providing helpful information to ensure a positive player experience. Remote Player Support agents often work for gaming companies or third-party support providers and must have strong communication skills, patience, and a good understanding of the games or platforms they support.

What are the key skills and qualifications needed to thrive as a remote player support specialist, and why are they important?

To thrive as a Remote Player Support Specialist, you need strong problem-solving abilities, excellent written communication, and familiarity with customer service principles, often supported by experience in gaming or technical support. Proficiency with support ticketing systems, CRM software, and sometimes knowledge of specific game platforms or chat tools is typically required. Patience, empathy, and the ability to multitask are critical soft skills that set top performers apart. These skills and qualities ensure efficient resolution of player issues, foster positive player experiences, and uphold the reputation of the gaming company.

What are some common challenges faced by remote player support specialists, and how can they be effectively managed?

Remote Player Support specialists often encounter challenges such as handling high volumes of inquiries, managing player frustrations, and troubleshooting technical issues without direct access to user devices. Success in this role requires strong communication skills, adaptability, and the ability to remain calm under pressure. Many teams utilize collaborative tools and knowledge bases to share solutions and support each other, which helps in resolving complex cases efficiently. Regular training and feedback sessions also aid in staying updated with game changes and improving service quality.
What are the most commonly searched types of Player Support jobs in Chicago, IL? The most popular types of Player Support jobs in Chicago, IL are:
What job categories do people searching Remote Player Support jobs in Chicago, IL look for? The top searched job categories for Remote Player Support jobs in Chicago, IL are:
What cities near Chicago, IL are hiring for Remote Player Support jobs? Cities near Chicago, IL with the most Remote Player Support job openings:

Security Network Engineer - Work From Home

Next Step Systems

Chicago, IL โ€ข On-site, Remote

$107K - $147K/yr

Full-time

Medical, Retirement, PTO

Re-posted 6 days ago


Job description

Security Network Engineer - Work From Home
We are seeking a talented and self-motivated Security Network Engineer to join a growing IT team. This position is 100% Remote.
Security Network Engineer Responsibilities:
- Day to day support of network and application environments.
- Interact with all IT functional areas (e.g., architecture, design, network engineering, Helpdesk/Desktop support, application development and support).
- Design the managing the network infrastructure security as well as assisting with the global network infrastructure.
- Proactively suggest enhancements to existing configurations, technologies or procedures.
- Troubleshoot intricate network and systems issues down to the bit level and up to the application layer.
- Provide critical thinking to complex problems in a 24/7, mission critical network environment.
- Process, monitor and prioritize trouble tickets.
- Automate any and all tasks that can be automated.
- Remote datacenter design support and management.
- Assist in hardware/software purchases.
- On-call rotation.
- Support other key initiatives as the business dictates.
Security Network Engineer Qualifications:
- Bachelor's Degree from a 4-year university in computer science, preferred, but not required.
- 5+ years' experience in Network Administration/Engineering.
- Thorough understanding of the TCP/IP suite and multicast management.
- Knowledge of implementing and troubleshooting dynamic routing protocols such as BGP and OSPF.
- Detailed knowledge of the OSI layers 1-4 and associated equipment.
- Experience with managing connectivity for a largely remote workforce (software/hardware VPNs, head end units, load balancers, etc.).
- Experience with packet sniffing applications (Snort, TCPDump, Wireshark, Netmon, etc.).
- Experience performance tuning networking infrastructures.
- Experience with cloud network management such as AWS, GCP, etc.
- Extensive experience with firewall implementation and monitoring, with Cisco ASA and Palo Alto experience a huge plus.
- Exceptional written and verbal communication skills. Must be able to interact with management, vendors and external parties and should be able to effectively communicate complex issues in a clear and concise manner. Must be able to thoroughly document implementations, modifications and removals.
- Highly organized, self-motivated, able to multi-task, able to work independently as well as a team player.
- Analytical and detail orientated.
- Must be willing to work some weekend shifts in support of maintenance and participate in on-call rotation duties.
- Experience with Corvil a plus.
- Experience with scripting languages a plus (bash, python).
- Experience with orchestration tools such as Ansible a plus.
- Experience with Cisco ISE a plus.
- Must have experience in 24x7 environments.
- Experience within the financial industry with a robust background in network architecture and network security.
Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE. Keywords: Chicago IL Jobs, Security Network Engineer, TCP/IP, Multicast, Multicasting, BGP, OSPF, OSI Layers, VPN, TCPDump, Wireshark, Netmon, AWS, GPS, Cisco ASA, Palo Alto, Networking, Network Architecture, Remote, Trading, Financial, Work From Home, Chicago Recruiters, Information Technology Jobs, IT Jobs, Chicago Recruiting
Looking to hire for similar positions in Chicago, IL or in other cities? Our IT recruiting agencies and staffing companies can help.
We help companies that are looking to hire Security Network Engineers for jobs in Chicago, Illinois and in other cities too. Please contact our IT recruiting agencies and IT staffing companies today! Phone 630-428-0600 ext. 11 or email us at jobs@nextstepsystems.com. Click here to submit your resume for this job and others.
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