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Remote Player Support Jobs in Virginia (NOW HIRING)

Orion ICS LLC

Remote Recruiter

Virginia Beach, VA · On-site +1

Team player with a willingness to work closely with colleagues and clients. * Tech-savvy ... QUALIFICATIONS: * Experience supporting manufacturing, industrial technology, electrical ...

AvePoint

Technical Support Analyst

Richmond, VA · On-site +1

... remote support sessions. Your knowledge will guide customers through the implementation and ... If you're a team player with a strong drive for continuous learning and innovation, we want to hear ...

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Remote Player Support information

What is a remote player support?

A Remote Player Support job involves assisting players of video games or online platforms with their questions, technical issues, or account problems, all while working from a remote location. This role typically includes responding to customer inquiries via chat, email, or sometimes phone, troubleshooting common issues, and providing helpful information to ensure a positive player experience. Remote Player Support agents often work for gaming companies or third-party support providers and must have strong communication skills, patience, and a good understanding of the games or platforms they support.

What are the key skills and qualifications needed to thrive as a remote player support specialist, and why are they important?

To thrive as a Remote Player Support Specialist, you need strong problem-solving abilities, excellent written communication, and familiarity with customer service principles, often supported by experience in gaming or technical support. Proficiency with support ticketing systems, CRM software, and sometimes knowledge of specific game platforms or chat tools is typically required. Patience, empathy, and the ability to multitask are critical soft skills that set top performers apart. These skills and qualities ensure efficient resolution of player issues, foster positive player experiences, and uphold the reputation of the gaming company.

What are some common challenges faced by remote player support specialists, and how can they be effectively managed?

Remote Player Support specialists often encounter challenges such as handling high volumes of inquiries, managing player frustrations, and troubleshooting technical issues without direct access to user devices. Success in this role requires strong communication skills, adaptability, and the ability to remain calm under pressure. Many teams utilize collaborative tools and knowledge bases to share solutions and support each other, which helps in resolving complex cases efficiently. Regular training and feedback sessions also aid in staying updated with game changes and improving service quality.

What is the difference between Remote Player Support vs Customer Service Representative?

AspectRemote Player SupportCustomer Service Representative
CredentialsBasic technical knowledge, customer service skillsSimilar customer service skills, sometimes technical knowledge
Work EnvironmentRemote, gaming or entertainment industryRemote or in-office, various industries
Industry UsageGaming, entertainment, tech companiesRetail, telecom, finance, various sectors
Search & Comparison IntentFocus on gaming support rolesGeneral customer support roles

Remote Player Support and Customer Service Representative roles share customer service skills and often require similar credentials. However, Remote Player Support is specialized for the gaming or entertainment industry, focusing on technical and gameplay issues, while Customer Service Representatives serve broader industries. Both roles are typically remote, but their industry focus and technical requirements differ.

What are the most commonly searched types of Player Support jobs in Virginia?

The most popular types of Player Support jobs in Virginia are:

What are popular job titles related to Remote Player Support jobs in Virginia?

For Remote Player Support jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Remote Player Support jobs in Virginia look for?

The top searched job categories for Remote Player Support jobs in Virginia are:

What cities in Virginia are hiring for Remote Player Support jobs?

Cities in Virginia with the most Remote Player Support job openings:

Remote Player Support jobs near you

Remote Recruiter

Orion ICS LLC

Virginia Beach, VA • On-site, Remote

Full-time

Re-posted 5 days ago

Job description

SUMMARY & SCOPE :
The Recruiter serves as a strategic talent acquisition partner responsible for identifying, attracting, and hiring top talent across a broad range of functions, including high-volume frontline operations, supply chain, sales, engineering, product management, administration, and executive leadership roles. This position requires a consultative approach to recruiting, strong business acumen, and the ability to manage multiple searches simultaneously while delivering an exceptional client and candidate experience.
The ideal candidate has experience recruiting within manufacturing, industrial electrical infrastructure, network infrastructure, automation, connectivity, or related industries and understands how to identify talent across both technical and commercial disciplines. This individual will leverage market intelligence, sourcing expertise, and relationship-building skills to deliver high-quality talent solutions for clients nationwide.
RESPONSIBILITIES:
  • Manage full-cycle recruitment for frontline, sales, engineering, product management, administrative, professional, and executive-level positions.
  • Deliver an outstanding candidate and client experience: Ensure a seamless and positive experience for all stakeholders throughout the recruitment process.
  • Function as a consultant and hiring guide to all stakeholders by building expertise around the jobs, clients, candidates, and markets we serve.
  • Conduct position intake calls with clients: Gather detailed information about the job requirements and client expectations to create effective recruitment strategies.
  • Leverage advanced sourcing methodologies, market mapping, talent intelligence tools, networking, and Boolean search strategies to identify and engage passive and active candidates across technical, commercial, operational, and executive functions.
  • Conduct professional and thoughtful phone interviews, providing the value proposition of the role, consider the candidate's situation and interest.
  • Solicit and pursue referrals from business networks and/or internal referrals.
  • Leverage a variety of media to connect with our talent communities (phone, email, campaigning, network introductions, and social media).
  • Track and provide updates on each assigned position: Maintain accurate and up-to-date records of the recruitment process for each position in Orion's systems. Communicate regularly with hiring leaders to engage them in the search and keep them apprised of progress. Maintain communication with all submitted candidates.
  • Ensure candidates and clients are well-prepared for all interviews.
  • Partner with hiring leaders to develop recruiting strategies, workforce plans, and talent pipelines aligned with business objectives.
  • Attend industry conferences, networking events, hiring events, and talent acquisition functions to build candidate pipelines and strengthen market presence.
  • Contribute to talent acquisition projects and strategic recruiting initiatives that support business growth.
  • Conduct executive search activities including market mapping, competitive intelligence, candidate identification, and passive candidate outreach.
  • Build and maintain talent pipelines across manufacturing, industrial technology, electrical infrastructure, network infrastructure, automation, engineering, and commercial functions.
  • Provide market intelligence, compensation trends, and talent availability insights to hiring managers and business leaders.
  • Strict adherence to all regulations (OFCCP and all other compliance standards set forth).

Requirements
REQUIRED SKILLS/ABILITIES:
  • Industry expertise: In-depth understanding of the aligned industry and its nuances.
  • Relationship management: Ability to build and maintain strong, lasting relationships and function as a consultative partner who takes initiative, has a plan, and embraces partnering.
  • Market analysis: Proficiency in gathering and analyzing market intelligence.
  • Communication: Strong written and verbal communication skills, including interacting regularly with the external market, in public-speaking environments, and with Orion clients.
  • Customer focus: Commitment to providing exceptional client service.
  • Problem-solving: Ability to identify and address client needs effectively.
  • Collaboration: Team player with a willingness to work closely with colleagues and clients.
  • Tech-savvy: Proficient with computer systems, including the full MS Office Suite (Excel, Word, PowerPoint, and Access), and demonstrate the ability to quickly learn and master company- specific software and intranet systems.
  • Attention to Detail: You have top-notch time management and organizational skills, are thorough in approach, can juggle competing priorities, have an eye for quality, and a passion for working a process.

QUALIFICATIONS:
  • Experience supporting manufacturing, industrial technology, electrical infrastructure, network infrastructure, automation, or related industrial organizations strongly preferred.
  • 5+ years of full-cycle recruiting experience supporting a combination of high-volume frontline hiring, sales, engineering, product management, administrative, professional, and leadership-level searches.
  • Proven ability to influence hiring decisions and serve as a trusted advisor to hiring managers and executive stakeholders.
  • Proficiency in applicant tracking systems, resume databases, and other recruitment tools.
  • Demonstrated success managing executive search assignments and recruiting senior leadership talent.
  • Proven ability to identify, engage, and attract passive candidates using advanced sourcing and networking techniques.
  • Ability to influence and partner with stakeholders ranging from frontline managers to executive leadership.
  • Strong track record of managing multiple requisitions simultaneously across varying functions and levels.

PREFERRED QUALIFICATIONS:
  • Experience recruiting within industrial manufacturing, electrical infrastructure, network infrastructure, automation, controls, data center, connectivity, or industrial technology organizations.
  • Background supporting companies that manufacture or distribute electrical, networking, connectivity, automation, power distribution, or industrial infrastructure products.
  • Experience recruiting for technical disciplines such as electrical engineering, mechanical engineering, software engineering, automation, controls, product management, and industrial sales.
  • Experience supporting both high-volume hiring initiatives and specialized executive searches.
  • Agency, RPO, and/or executive search experience preferred.

PREFERRED INDUSTRY EXPERIENCE:
  • Manufacturing
  • Industrial Technology
  • Industrial Electrical Infrastructure
  • Network Infrastructure
  • Connectivity & Data Center Solutions
  • Automation & Controls
  • Power Distribution
  • Engineering Services
  • Industrial Products

PHYSICAL REQUIREMENTS:
  • Prolonged periods of sitting at a desk and working on a computer
  • Use hands/fingers to handle or feel

ABOUT ORION:
Orion Talent helps companies fill 1 or 100,000 roles with the right people and the right solution, so they can build winning teams today and into the future. We power all of our clients' talent needs through our rich network of highly sought after candidates, including an engaged community of veterans and military personnel. We connect companies with ready now candidates and design led recruiting solutions. We're enriching lives and elevating the recruiting experience. Talent acquisition is our mission, and our mission isn't done until we've nailed it.

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