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Remote Phone Operator Jobs in Matteson, IL (NOW HIRING)

Addison Group

Service Desk Analyst

Chicago, IL · Remote

$20 - $25/hr

Job Title: Service Desk Analyst I (2nd Shift) Industry: Information Technology / Technical Support Location (City, State): Chicago, IL (Remote with preference for local candidates) Assignment Type:

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All JobsPhone Operator JobsRemote Phone Operator JobsRemote Phone Operator Jobs in Matteson, IL

Remote Phone Operator information

See Matteson, IL salary details

$9

$17

$24

How much do remote phone operator jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for remote phone operator in Matteson, IL is $17.66, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $19.23 per hour, depending on experience, location, and employer.

What is a remote phone operator?

Remote phone operators are professionals who handle phone calls for businesses or organizations from a remote location, often working from home. Their responsibilities typically include answering customer inquiries, providing information, processing orders, or offering technical support. This role requires good communication skills, a quiet workspace, and usually a reliable internet connection. Remote phone operators may work for call centers, customer service departments, or third-party service providers. The job offers flexibility and is popular for those seeking work-from-home opportunities.

How do remote phone operators typically manage communication and collaboration with their team while working from home?

Remote phone operators often rely on digital communication tools such as instant messaging, video calls, and collaborative platforms to stay connected with their supervisors and colleagues. Regular team meetings and ongoing chat channels help ensure they are supported, informed about updates, and able to resolve issues quickly. Successful operators proactively communicate any challenges and share feedback, which strengthens team cohesion and helps maintain service quality, even when working independently from home.

What are the key skills and qualifications needed to thrive as a remote phone operator, and why are they important?

To thrive as a Remote Phone Operator, you need excellent verbal communication skills, strong listening abilities, and a high school diploma or equivalent. Familiarity with call center software, CRM systems, and general computer proficiency is typically required. Outstanding customer service, patience, and the ability to multitask help individuals excel in this role. These skills and qualities are crucial for effectively managing customer inquiries, ensuring satisfaction, and maintaining professionalism in a remote environment.

What is the difference between Remote Phone Operator vs Customer Service Representative?

AspectRemote Phone OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentHome-based, call centers, or remote officesHome-based, call centers, or retail settings
Industry UsageTelecommunications, customer support, tech supportRetail, banking, tech, healthcare
Job FocusHandling inbound/outbound calls, basic info, appointment settingAssisting customers, resolving issues, product info

Remote Phone Operators and Customer Service Representatives often share similar credentials and work environments. However, Remote Phone Operators typically focus on handling calls for specific services like tech support or telecommunication, while Customer Service Representatives may work across various industries assisting with product or service inquiries. Both roles are essential for customer engagement and often require strong communication skills.

What are popular job titles related to Remote Phone Operator jobs in Matteson, IL?

For Remote Phone Operator jobs in Matteson, IL, the most frequently searched job titles are:

What job categories do people searching Remote Phone Operator jobs in Matteson, IL look for?

The top searched job categories for Remote Phone Operator jobs in Matteson, IL are:

What cities near Matteson, IL are hiring for Remote Phone Operator jobs?

Cities near Matteson, IL with the most Remote Phone Operator job openings:

Remote Phone Operator jobs near you
Infographic showing various Remote Phone Operator job openings in Matteson, IL as of August 2026, with employment types broken down into 81% Full Time, and 19% Temporary. Highlights an 100% Remote job distribution, with an average salary of $36,735 per year, or $17.7 per hour.

Remote Tourism Advisor

Chicago, IL • Remote

Wanderlust Adventures
See more jobs at Wanderlust Adventuresexternal

Full-time

Re-posted 9 days ago

Job description

Company Description

Our company is family owned and operated! We truly strive to keep an upbeat and positive environment.  We love to see our agents succeed and our clients enjoy the smooth process of allowing us to book their vacation!

Job Description

Our company is looking for remote Tourism Advisors! As a Tourism Advisor, you are responsible for accurately and efficiently handling incoming requests via multiple channels (i.e. smart phone, email, etc.).

You are the primary point of contact for the client and will be responsible for handling all booking needs for travelers, both business and leisure, while providing exceptional customer service to exceed clients' expectations. In addition, you have access to sell package options, tours, event ticket and more. No experience required as all training and certifications are provided to become a certified agent.

Responsibilities:

  • Prepare, plan and execute travel sales (including but not limited to airline, car rental, cruises, hotels, and ticket/events)
  • Provide exceptional customer service to clients
  • Maintain relationships with travel partners and vendors
  • Work well in a group/team setting
  • Stay up to date on the travel industry and policies
  • Complete required certification within a timely manner
  • Complete ongoing training with our company and travel partners
Qualifications
  • Must be at least 18 years of age
  • Must reside in the Unites States
  • Must have a smartphone with reliable internet access
  • Laptop or desktop computer (highly recommend, however, not required) with reliable internet access
Additional Information

Skills:

  • Ability to interact, communicate and negotiate effectively
  • Ability to make travel and event recommendations based on clients interests
  • Ability to manage time and be organized
  • Attention to accuracy and detail
  • Strong verbal and written communication skills
  • Computer and Internet knowledge
  • Personal travel experience is not required but will be considered an advantage

Perks & Benefits:

  • Certification and Credentials
  • Business Opportunity
  • High Commission
  • Travel Discounts
  • Various Tools & Resources & Support
  • Company Growth Opportunity

Apply