Remote Phone Operator Jobs in Champaign, IL (NOW HIRING)

Overview
If you are a highly self-driven Certified Medical Assistant/Registered Medical Assistant wanting to join a team that values your expertise and empowers you to deliver high quality care in a supportive and dynamic environment, then join our talented Patient Clinical Services (PCS) team. This position is on-site/in-person for a minimum of 6 months before remote considerations.
The PCS CMA/RMA delivers high quality care through advanced clinical support and telehealth services in a remote environment to assist medical and/or nursing staff in the care of patients connecting through telephone and MyCarle messaging to ensure that care needs are met in a timely, efficient, and safe manner.
Responsibilities
Patient Care & Clinical Support

• Perform essential CMA job functions in coordination with Primary Care Physicians and Nursing staff.
• Provide patient care through telehealth and MyCarle platforms.
• Collaborate with nurses, clerical teams, and physicians to address patient care needs.
• Coordinate with internal departments, pharmacies, and external facilities.
• Conduct data collection for assessment under RN or clinician direction.
• Relay patient information between patients, nurses, and providers.
• Provide written instructions for procedures, medications, and follow-up as directed.
• Offer condition-specific education using approved references.
• Ensure accurate medication and immunization reconciliation in the EMR.
• Follow up with patients regarding certain test results and provider instructions.

Telephone & Patient Communication

• Complete telephone communications with patients, families, pharmacies, and healthcare facilities as directed.
• Gather and maintain patient information via phone according to department processes.
• Deliver excellent customer service in all patient interactions.
• Relay lab results to patients with provider oversight.

EMR & Documentation

• Document all care in EPIC EMR according to department standards.
• Complete medication refill encounters, care-due messages, and order entry per protocol.
• Manage Epic in-baskets, prioritizing messages based on acuity.
• Receive and enter faxed encounters, renewal orders, and other communications into the EMR.
• Conduct initial chart audits and determine care priority using Support Point and escalation processes.

Scheduling & Administrative Duties

• Order and schedule appointments, labs, and screenings per protocol.
• Register, schedule, and validate insurance for MRI screenings.
• Process school/work forms.
• Manage provider absences, including patient notification and rescheduling.
• Complete administrative tasks such as:
  
  • Patient check-in/check-out
  • Prior authorizations
  • Appointment scheduling
  • Benefits verification
  • Coordination of referrals and testing

Care Coordination

• Coordinate care with social work, pharmacy, and other collaborating services when appropriate.
• Queue orders, referrals, imaging, labs, and medications for provider approval.
• Work collaboratively with Medication Renewal Center nursing and clerical teams to maximize efficiency.
• Complete medication refills and care-due messages in alignment with departmental policies.

Training & Competency

• Successfully complete PCC scheduling center specialist training.
• Maintain proficiency in call intake management, symptom guide use, and scheduling processes.

Qualifications
Certifications

• Registered Medical Assistant (RMA) - American Allied Health (AAH)
• Registered Medical Assistant (RMA) - American Medical Technologists (AMT)
• Nationally Registered Certified Medical Assistant (NRCMA) - National Association for Health Professionals (NAHP)
• Basic Life Support (BLS) - American Heart Association (AHA) (required within 30 days)
• Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA)
• Certified Medical Assistant (NCCT) - National Center for Competency Testing (NCCT)
• Registered Medical Assistant (RMA) - American Registry of Medical Assistants (ARMA)
• Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA)

Education

• High School Diploma or GED

Work Experience

• Ambulatory medical office experience
• Inpatient hospital experience
• Certified Medical Assistant in a healthcare organization

Carle Health Company Overview
Find it here.
Discover the job, the career, the purpose you were meant for. At Carle Health, we're committed to fostering a workplace where every team member feels valued, respected and empowered, where passion and purpose come together to positively impact the lives of our patients and our communities. Find it all at Carle Health.
Our nearly 17,000 team members and providers work together to support patient care across central and southeastern Illinois. We've grown to include eight, award-winning hospitals and a multispecialty provider group with more than 1,500 doctors and advanced practice providers. We're developing the next generation of providers and healthcare professionals through Carle Illinois College of Medicine, the world's first engineering-based medical school, and Methodist College. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet® designations, the nation's highest honor for nursing care.
We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: human.resources@carle.com.
Salary Range
The compensation range for this position is $18.33per hour - $29.69per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate's experience, qualifications, location, training, licenses, shifts worked and compensation model.
Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.