Job Title:Inbound Sales Rep Pet Insurance
Pay Rate:$20/hour W2
Location: Warwick, RI(
Remote After the ONSITE training at Warwick, RI location)
Tentative Start Date: 09/28/2026
Contract Length:3+ months
*Contract Extension or Conversion to FTE based on Performance, Attendance, and Business Need*
Training Schedule:M-F 9:00 am - 5:30 pm EST - for two weeks. Will not be able to miss class/training for any reason.
Permanent Schedule:Flex schedule between 8 am - 9 pm, M-F, one weekend a month on a rotating schedule. Will end up on a permanent shift.
Must Have Qualifications
- High school diploma or GED with a minimum of 2 years of sales experience, preferably in a customer-facing role.
- Active Commerial Lines Property & Casualty Producers insurance license in home state plus at least 44 additional states required prior to hire.
The Inbound Sales Representative Pet Insurance is responsible for driving new pet insurance policy sales by engaging directly with pet parents through inbound calls, email, and chat in a fast-paced contact center environment across the United States. Guided by our purposealways with you, building a more confident futureand aligned with MetLifes growth strategy, this role plays a critical part in expanding access to affordable pet insurance solutions. This is an exciting opportunity for a customer-focused sales professional to educate pet parents, solve problems, and deliver a WOW! experience that builds trust, loyalty, and long-term customer relationships.
Key Responsibilities
- Manage inbound phone, email, and chat inquiries from pet parents to educate, recommend, and sell pet insurance policies.
- Optimize inbound leads and manage time effectively to consistently meet or exceed sales and performance goals.
- Build strong rapport with customers by reinforcing the value of MetLifes brand and pet insurance products while delivering a high-quality customer experience.
- Resolve customer questions and concerns efficiently to minimize wait times and support customer retention.
- Develop and maintain strong product knowledge to confidently explain coverage options, benefits, and policy details.
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