Remote People Operations Jobs in Miami, FL (NOW HIRING)

At Pair Team, we're an innovative, mission-driven company reimagining how Medicaid and Medicare serves the most underserved populations. As a tech-enabled medical group, we deliver whole-person care - clinical, behavioral, and social - by partnering with organizations deeply connected to the communities we serve.

We're building a care model that empowers clinicians and care teams to do what they do best: provide compassionate, high-impact care. At Pair Team, we leverage AI and automation to reduce administrative burden, streamline coordination, and ensure patients receive timely, personalized support.

Our work is powered by a deeply collaborative team of nurses, social workers, community health workers, and medical professionals working alongside product, technology, and operations to close care gaps and improve outcomes for high-need patients.

We're one of the largest Enhanced Care Management providers in California and are on track to build the nation's largest clinically integrated network supporting high-need patients. Our model has demonstrated real impact, including a 58% reduction in emergency department visits and a 29% reduction in hospital admissions.

At Pair Team, were not just delivering care - we're building the future of more equitable, community-driven healthcare.

• Lead with integrity: We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection.
• Embrace challenges: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness.
• Break through walls: We go the extra mile for our patients, partners and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo.
• Act beyond yourself: We build each other up and respect boundaries. We seek first to understand and assume positive intent.
• Care comes first: We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others.

• Forbes: For Pair Team, Accessibility Is About Delivering Healthcare To Those Who Need It The Most
• TechCrunch: Building for Medicaid's regulatory moment with Neil Batlivala from Pair Team
• Axios: Pair Team collects $9M for Medicaid-based care

Pair Team is looking for a People Business Partner to help scale the people infrastructure behind a fast-growing, operations-heavy organization. This role will partner closely with Clinical and Operations leaders to strengthen manager effectiveness, organizational design, performance practices, employee relations, and overall team health as we continue to grow. You'll be a strategic thought partner to leaders while also helping build, improve, and drive key people initiative This is a fully remote position (PST required) reporting to the Manager, People Business Partners.

In this role, you'll have broad exposure across the business and play a key part in strengthening the people programs and infrastructure that support a scaling organization. You'll help lead and improve core people programs like performance reviews, talent assessments, succession planning, and org design, while also supporting the day-to-day needs of a growing team. A major focus for this role is strengthening the quality of our company infrastructure so our teams can grow with more clarity, consistency, and support.

• Partner closely with Clinical and Operations leaders to drive people strategy that supports business growth, team effectiveness, and organizational health
• Coach managers through performance management, employee relations, team development, engagement, retention, and other day-to-day people matters
• Support and strengthen core people infrastructure, with ownership or partnership on programs like performance reviews, talent assessments, succession planning, and organizational planning
• Lead and support cross-functional projects that improve how the business operates, including policy updates, job description work, organizational design, team planning, and process improvements
• Partner with leaders to translate company and team OKRs into people strategies that drive execution and business outcomes
• Identify organizational risks, talent gaps, and manager support needs, and proactively recommend solutions
• Partner with leaders through change management efforts as teams evolve, scale, or reorganize
• Partner with the Employee Relations Specialist to identify employee relations trends, surface risks, and recommend solutions that improve manager support and team effectiveness
• Use data, trends, and business context to guide recommendations and solve complex people challenges
• Ensure compliance with applicable employment laws, policies, and people practices across a distributed workforce

• 5+ years of experience in HR or People roles, including direct experience as a People Business Partner or HR Business Partner
• Experience supporting large, non-exempt employee populations, ideally in healthcare, clinician-facing, or other licensure-driven environments
• Strong knowledge of California labor laws and HR best practices
• Prior startup experience, ideally within Seed to Series B companies during periods of rapid growth
• Strong business partnership skills with the ability to build credibility and trust with leaders across operations-heavy teams
• Proven experience coaching managers through performance management, employee relations, team effectiveness, and organizational change
• Experience building or improving people programs and infrastructure, not just maintaining existing processes
• Strong project management and execution skills, with the ability to move between strategy and detail seamlessly
• Data-driven mindset with the ability to use metrics and trends to inform decisions and recommendations
• Strong judgment, follow-through, and problem-solving skills
• Excellent communication skills with the ability to navigate sensitive situations with empathy, clarity, and discretion
• Highly organized and self-directed, with the ability to work effectively in a remote environment
• Mission-driven and excited by the opportunity to support teams improving healthcare access and outcomes for underserved communities

• Base salary: $115,000 – $130,000
• Equity compensation package
• Flexible vacation policy – take the time you need to recharge
• Comprehensive medical, dental, and vision coverage
• 401(k)
• 100% company-sponsored short and long-term disability and life insurance
• Subsidized backup childcare and caregiver supports through Wellthy
• Work entirely from the comfort of your own home
• Monthly $100 work from home expense stipend
• We provide the equipment needed for the role
• Opportunity for rapid career progression with plenty of room for personal growth!