Role: Patient Transfer Coordinator
Location: Remote Indiana
Duration: Long-term Contract
Duties & Responsibilities
· Receive, review, and coordinate patient transfer, placement, and escalation requests received through the MOCC.
· Assess patient needs, acuity, service requirements, and facility capabilities to identify appropriate receiving organizations and levels of care.
· Facilitate communication between referring providers, receiving providers, healthcare facilities, and other stakeholders to support timely clinical decision-making.
· Coordinate transfer logistics and resource requirements necessary to support safe and appropriate patient movement.
· Obtain, review, and communicate pertinent clinical information required to support placement and transfer decisions.
· Monitor transfer and placement activities to ensure timely progression and resolution of requests.
· Maintain situational awareness of regional healthcare resources, facility capacity, specialty service availability, and operational constraints.
· Escalate complex, high-acuity, or time-sensitive situations to clinical leadership and appropriate stakeholders.
· Document transfer activities, communications, and outcomes within designated technology platforms.
· Collaborate with hospitals, healthcare providers, emergency departments, post-acute providers, and community organizations to improve care coordination and access.
· Support regional surge, diversion, and emergency response activities as directed.
· Participate in quality improvement initiatives, performance monitoring, and operational reporting activities.
· Maintain compliance with all applicable policies, procedures, privacy requirements, contractual obligations, and regulatory standards.
· Provide exceptional customer service while supporting healthcare providers, facilities, and patients across the region.
Knowledge, Skills & Abilities
· Knowledge of patient transfer, placement, and care coordination processes.
· Ability to assess patient needs, prioritize requests, and make sound decisions.
· Strong communication and collaboration skills with healthcare providers and facilities.
· Critical thinking and problem-solving skills in fast-paced environments.
· Proficiency with healthcare technology, documentation, and compliance requirements.
Minimum Qualifications
· Three (3) years of clinical experience in an acute care hospital, emergency department, critical care, case management, patient placement, transfer center, bed management, care coordination, or related healthcare setting.
· Knowledge of clinical terminology, healthcare operations, and patient care delivery processes.
· Ability to assess and prioritize multiple requests in a fast-paced environment.
· Strong communication, critical thinking, and problem-solving skills.
Preferred Qualifications
· Current licensure as a Registered Nurse (RN).
· Five (5) or more years of healthcare experience.
· Experience in patient placement, transfer center operations, bed management, throughput management, capacity management, or care coordination.
· Knowledge of regional healthcare resources, specialty services, and referral networks.
· Experience coordinating interfacility transfers, specialty referrals, or complex patient placements.
· Experience working with electronic health records, transfer management platforms, and healthcare communication systems.
· Pediatric, critical care, emergency department, trauma, or specialty care experience preferred.
· Experience supporting healthcare system operations, patient flow, and capacity management initiatives.