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Remote Patient Experience Manager Jobs in Tennessee

TeleMate Health

Physician Assistant (PA-C)

Old Hickory, TN · Remote

$100K - $135K/yr

Experience in primary care, internal medicine, family medicine, geriatrics, cardiology, or chronic disease management preferred. * Familiarity with Remote Patient Monitoring (RPM) and Chronic Care ...

PharmD Live

Spanish Speaking LPN - Tennessee

Nashville, TN · Remote

$24.75 - $33.75/hr

... key role in managing patients enrolled in Remote Patient Monitoring (RPM) and Chronic Care ... Fully bilingual in Spanish and English (oral and written). * 2+ years of experience in care ...

SalvoHealth

Medical Assistant, Remote

Nashville, TN · Remote

$18 - $22/hr

Manage patient tasks to ensure timely documentation and communication for all patients ... Experience working with GI conditions preferred * Experience working in a remote setting

Fast Pace Health

Patient Advocate (Remote)

Franklin, TN · On-site +1

$17 - $22.25/hr

  • Medical

  • Dental

  • Vision

  • PTO

We are seeking a highly-skilled, experienced Patient Advocate to join our growing team. Our ideal ... Escalates issues of increased complexity to Team Lead and Manager of Claims Review & Adjudication ...

US Heart & Vascular

... and patient care from a remote setting. Responsibilities: * Remotely monitors patients' cardiac ... Ability to work independently and manage time effectively in a remote work environment. * A ...

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Remote Patient Experience Manager information

What does a remote patient experience manager do?

A Remote Patient Experience Manager is responsible for overseeing and improving the patient experience in healthcare organizations, but works remotely rather than on-site. They collect feedback, monitor patient satisfaction, coordinate with healthcare teams, and implement strategies to enhance service quality and patient engagement. Their goal is to ensure patients have positive interactions throughout their healthcare journey, even when working from a distance. This role often involves using digital tools and communication platforms to connect with patients and staff.

What are the key skills and qualifications needed to thrive as a remote patient experience manager, and why are they important?

To thrive as a Remote Patient Experience Manager, you need a background in healthcare administration, experience with patient relations, and often a bachelor's degree in healthcare or a related field. Familiarity with customer relationship management (CRM) platforms, telehealth systems, and patient feedback tools is typically required. Exceptional communication, problem-solving, and empathy are crucial soft skills for building trust and addressing patient concerns remotely. These skills ensure positive patient experiences, effective virtual engagement, and high satisfaction in a digital healthcare environment.

How does a remote patient experience manager typically collaborate with other departments to improve patient satisfaction?

As a Remote Patient Experience Manager, you'll regularly coordinate with clinical teams, administrative staff, and IT departments to identify and resolve patient concerns. Your role often involves analyzing patient feedback, facilitating virtual meetings, and implementing cross-functional initiatives to enhance service quality. Strong communication and organizational skills are essential since you'll need to align diverse teams toward shared goals, even when working remotely. Effective collaboration ensures that patient needs are addressed promptly and consistently across all touchpoints.

What is the difference between Remote Patient Experience Manager vs Remote Patient Services Coordinator?

AspectRemote Patient Experience ManagerRemote Patient Services Coordinator
CredentialsHealthcare experience, patient relations skills, possibly certifications in patient experience or healthcare managementHealthcare background, customer service skills, often certifications in healthcare support or patient communication
Work EnvironmentRemote, healthcare organizations, patient-focused settingsRemote, healthcare providers, patient support teams
Employer & IndustryHospitals, clinics, healthcare systemsMedical offices, telehealth companies, healthcare providers
Search & Comparison IntentUnderstanding roles in patient experience management, career optionsCustomer support in healthcare, patient communication roles

The Remote Patient Experience Manager focuses on improving overall patient satisfaction and experience through strategic initiatives, while the Remote Patient Services Coordinator handles direct patient interactions, scheduling, and support. Both roles require healthcare knowledge and remote work skills but differ in scope and responsibilities.

What are popular job titles related to Remote Patient Experience Manager jobs in Tennessee?

For Remote Patient Experience Manager jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Remote Patient Experience Manager jobs in Tennessee look for?

The top searched job categories for Remote Patient Experience Manager jobs in Tennessee are:

What cities in Tennessee are hiring for Remote Patient Experience Manager jobs?

Cities in Tennessee with the most Remote Patient Experience Manager job openings:

Remote Patient Experience Manager jobs near you

Physician Assistant (PA-C)

TeleMate Health

Old Hickory, TN • Remote

$100K - $135K/yr

Full-time

Re-posted 15 days ago

Job description

Physician Assistant (PA) - Chronic Care Management & Remote Patient Monitoring

Position Summary

AtTeleMateHealth, we are dedicated to transforming healthcare delivery through innovative solutions. Our mission is to provide a level of monitoring and clinical intervention unique to healthcare thatfills gaps in care. We deliver individualized, holistic patient care while connecting in a waythat'seffective for the patient.We are seeking a compassionate and patient-focused Physician Assistant (PA) to join our growing care management team.

As a TeleMate Health PA, you will conduct initial patient assessments, develop individualized care plans, provide chronic disease and medication management education, and support patients enrolled in Remote Patient Monitoring (RPM) and Chronic Care Management (CCM) programs. The position will include follow-up and as-needed visits to help patients achieve better health outcomes and successfully manage their chronic conditions. This position is primarily remote, with travel local to the provider.This position offers flexibility, work-life balance, and the opportunity to make a meaningful impact on patients' lives.

Responsibilities

  • Conduct comprehensive initial patient visits, including:
    • Review of medical history and diagnoses
    • Medication reconciliation and review
    • Assessment of patient needs and health goals
    • Development and discussion of individualized care plans
  • Evaluate patients for enrollment and participation in RPM and CCM services.
  • Determine appropriate monitoring equipment and patient support needs.
  • Provide education regarding chronic disease management, medications, lifestyle modifications, and treatment plans.
  • Conduct follow-up and PRN visits to address patient concerns, medication questions, changes in condition, and care plan updates.
  • Collaborate closely with care managers, nurses, providers, specialists, pharmacists, and other members of the healthcare team.
  • Identify barriers to care and coordinate appropriate resources and interventions.
  • Document patient encounters accurately and in compliance with regulatory and billing requirements.
  • Support quality initiatives focused on reducing hospitalizations, improving patient engagement, and enhancing overall health outcomes.

Qualifications

  • Graduate of an accredited Physician Assistant program.
  • Current Physician Assistant license in good standing.
  • National certification as a Physician Assistant.
  • Strong clinical assessment and patient education skills.
  • Experience in primary care, internal medicine, family medicine, geriatrics, cardiology, or chronic disease management preferred.
  • Familiarity with Remote Patient Monitoring (RPM) and Chronic Care Management (CCM) programs is preferred but not required.
  • Excellent communication, organizational, and interpersonal skills.
  • Ability to work independently while collaborating effectively within a multidisciplinary team.

Preferred Characteristics

  • Passion for preventive care and chronic disease management.
  • Strong patient advocacy skills.
  • Ability to build rapport with patients and caregivers.
  • Comfortable utilizing technology and telehealth platforms.
  • Commitment to delivering patient-centered, value-based care.

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