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Remote Patient Care Advocate Jobs in Decatur, GA

ResPro Health

Care Management Scheduler

Atlanta, GA · On-site +1

$17 - $19/hr

... like remote patient monitoring and chronic care management in their pulmonary practices. With a ... focus on quality patient care and innovative solutions, ResPro Health equips specialists with ...

ResPro Health

Care Management Scheduler

Atlanta, GA · Remote

$17 - $19/hr

... like remote patient monitoring and chronic care management in their pulmonary practices. With a ... focus on quality patient care and innovative solutions, ResPro Health equips specialists with ...

ResPro Health

Care Management Scheduler

Atlanta, GA · Remote

$17 - $19/hr

... like remote patient monitoring and chronic care management in their pulmonary practices. With a ... focus on quality patient care and innovative solutions, ResPro Health equips specialists with ...

Mindful

Physician (Patient Care)

Atlanta, GA · On-site +1

$175 - $200/hr

We help you take care of patient scheduling, patient management, pharmacy communications and all ... Comfortable & Fun Remote Work Environment: Work from anywhere you like alongside our enthusiastic ...

ResPro Health

Respiratory Therapist

Atlanta, GA · Remote

ResPro Health is committed to supporting healthcare providers in the respiratory field by offering resources and tools to implement impactful programs such as remote patient monitoring and chronic ...

ResPro Health

Respiratory Therapist

Atlanta, GA · Remote

ResPro Health is committed to supporting healthcare providers in the respiratory field by offering resources and tools to implement impactful programs such as remote patient monitoring and chronic ...

ResPro Health

Respiratory Therapist

Atlanta, GA · On-site +1

ResPro Health is committed to supporting healthcare providers in the respiratory field by offering resources and tools to implement impactful programs such as remote patient monitoring and chronic ...

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Remote Patient Care Advocate information

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How much do remote patient care advocate jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for remote patient care advocate in Decatur, GA is $20.18, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $21.59 per hour, depending on experience, location, and employer.

What is a remote patient care advocate?

A Remote Patient Care Advocate provides support to patients by assisting with healthcare navigation, coordinating care, and addressing concerns—all while working remotely. They act as a liaison between patients, healthcare providers, and insurance companies to ensure patients receive the care they need. Responsibilities may include scheduling appointments, answering medical-related inquiries, and providing education on treatment options. Strong communication skills and knowledge of healthcare processes are essential for success in this role.

What does a remote patient care advocate do?

A typical day for a Remote Patient Care Advocate involves interacting with patients via phone, video calls, or secure messaging to answer questions, assist with care plans, and address concerns. You'll collaborate closely with healthcare providers, nurses, and administrative staff to ensure patients receive timely support and follow-ups. Documentation in electronic health record systems is a core aspect, as is helping patients navigate insurance coverage and community resources. This role often balances scheduled check-ins with handling urgent requests, making adaptability and proactive communication important for success.

What are the key skills and qualifications needed to thrive as a remote patient care advocate?

A Remote Patient Care Advocate should possess a background in healthcare or social work, strong patient communication skills, and an understanding of care coordination processes. Familiarity with electronic health record (EHR) systems, telehealth platforms, and HIPAA regulations is usually required, and certification such as Certified Patient Advocate (CPA) can be beneficial. Exceptional listening, problem-solving, and empathy stand out as essential soft skills for supporting patients remotely. These competencies ensure effective patient advocacy, seamless virtual care coordination, and high levels of patient satisfaction in a remote setting.

What are popular job titles related to Remote Patient Care Advocate jobs in Decatur, GA?

For Remote Patient Care Advocate jobs in Decatur, GA, the most frequently searched job titles are:

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The top searched job categories for Remote Patient Care Advocate jobs in Decatur, GA are:

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Remote Patient Care Advocate jobs near you
Infographic showing various Remote Patient Care Advocate job openings in Decatur, GA as of August 2026, with employment types broken down into 2% As Needed, 71% Full Time, 19% Part Time, 2% Temporary, and 6% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $41,980 per year, or $20.2 per hour.

Healthcare Support Advocate

Alpharetta, GA • Remote

XO Health Inc.
Insurance Services • 11 - 50 employees
Learn more about XO Health Inc.external

Full-time

Medical

Posted 9 days ago

Job description

XO Health Healthcare Support Advocate

About the job

XO Health believes healthcare is fixable. Become a part of the community changing the face of the industry. XO Health is the first health plan designed by and for self-insured employers that delivers a more unified health experience for everyone-from those who receive care, to those who deliver it, to those who pay for it. We are growing a multi-disciplinary team of diverse and digitally empowered employees ready to rebuild trust in healthcare through comprehensive and unified transformation.

About the Role:

Remote- USA -Virtual Contact Center

The Healthcare Support Advocate is a key member of XO Health’s operations team, supporting both member and provider servicesthrough our virtual contact center. This role serves as a primary point of contact for members and providers through an omni-channel environment (phone, email, chat).

This position requires a strong service-first mindset, high attention to detail, and the ability to move seamlessly between real-time support and behind-the-scenes operational work. The Healthcare Support Advocate partners cross-functionally with internal teams and third-party vendors to ensure members and providers receive timely, compliant, and high-quality support across the operations.

Key Responsibilities:

Member & Provider Advocacy

  • Handle inbound and outbound member and provider inquiries via phone, email, and chat with professionalism and empathy.
  • Initiate member outreach to provide information and assistance regarding benefits.
  • Provide accurate information regarding benefits, eligibility, and coverage; claims status and adjudication details; prior authorization requirements and submissions; billing and reimbursement policy questions; and provider portal navigation and support.
  • Resolve inquiries, complaints, grievances, and escalations promptly while ensuring complete documentation and proper routing when needed.
  • Conduct follow-up outreach to ensure resolution, satisfaction, and continuity of care or claim outcomes.
  • Build trust with members and providers through early, frequent, and personalized engagement.

Cross-Functional Collaboration & Continuous Improvement

  • Collaborate with Claims Operations, Network Operations, and Account Management teams to resolve complex cases and improve service delivery.
  • Identify recurring issues, system gaps, or process inefficiencies and provide feedback to leadership.

Performance & Compliance Expectations

  • Meet performance goals in areas such as efficiency and productivity, quality and accuracy, customer satisfaction, compliance, follow-up completion, and attendance.
  • Maintain confidentiality and compliance with HIPAA, ERISA, and XO Health policies.

 Experience Required:

The qualified candidate must have:

  • 3–5 years of experience in a healthcare payer, TPA, or health insurance environment, with a blend of contact center/member-provider support.
  • Strong knowledge of health insurance concepts, benefits and eligibility, medical terminology, and claims lifecycle management.
  • Strong English language verbal and written communication skills, with an empathetic, solution-oriented approach.
  • High attention to detail, sound judgment, and strong analytical problem-solving skills.
  • Ability to multitask in a fast-paced, digital-first environment while maintaining accuracy and professionalism.
  • Proficiency in Microsoft Office Suite and customer service and/or claims processing systems.

Preferred Skills:

  • Associate or bachelor’s degree in healthcare administration, business, or a related field.
  • Familiarity with Availity Essentials, payer portals, and EDI standards.
  • Familiarity with Genesys, Service Now, and other CRM tools
  • Familiarity with Facility, Physician, Ancillary, and Behavioral Health, claim types.
  • Spanish language proficiency (written and verbal) is a plus.

Additional Details:

  • Must be able to support contact center hours of 8:00am – 5:30pm ET.
  • Must be able to participate in a rotating on-call schedule for urgent member and provider support needs.