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Remote Patient Access Jobs in Boston, MA (NOW HIRING)

SalvoHealth

Registered Dietitian, Remote

Boston, MA · Remote

$34 - $45.75/hr

Our patients are assigned a "whole patient" care team and have seven day a week access to app-based care, using Remote Patient Monitoring ("RPM") to bill under the patient's insurance. This is a ...

Care Access

Patient Recruiter

Boston, MA · Remote

About Care Access Care Access is working to make the future of health better for all. With hundreds ... Remote Pre-Screening: * Conduct remote screening visits for specific studies. This involves using ...

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Remote Patient Access information

See Boston, MA salary details

$15

$21

$25

How much do remote patient access jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for remote patient access in Boston, MA is $21.07, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $23.75 per hour, depending on experience, location, and employer.

What is a remote patient access specialist?

A Remote Patient Access Specialist is a healthcare professional who assists patients with the administrative aspects of accessing medical care, such as scheduling appointments, verifying insurance, obtaining authorizations, and answering questions about billing or services—all while working remotely. They serve as the first point of contact for patients and help ensure a smooth experience from registration to care delivery. This role requires strong communication skills, attention to detail, and knowledge of healthcare systems and privacy regulations.

What are the key skills and qualifications needed to thrive as a remote patient access specialist?

To thrive as a Remote Patient Access Specialist, you need strong knowledge of healthcare registration processes, insurance verification, and patient data management, typically supported by a high school diploma or equivalent and healthcare experience. Familiarity with hospital information systems (HIS), electronic health records (EHRs), and insurance eligibility tools is essential. Excellent communication, attention to detail, and problem-solving abilities help you effectively interact with patients and healthcare providers remotely. These skills ensure accurate patient information handling, smooth access to care, and positive patient experiences in a virtual environment.

What are some common challenges faced in a remote patient access role, and how can they be managed effectively?

A common challenge in a Remote Patient Access role is ensuring clear and compassionate communication with patients over phone or online channels, especially when verifying insurance or explaining complex billing details. Additionally, working remotely can make collaboration with clinical and administrative teams more challenging, requiring strong organization and proactive communication. To manage these challenges, it's important to utilize secure digital tools, follow clear protocols, and maintain regular virtual check-ins with teammates to ensure consistent service quality and information flow.

What is the difference between Remote Patient Access vs Remote Medical Receptionist?

AspectRemote Patient AccessRemote Medical Receptionist
CredentialsHigh school diploma or equivalent; healthcare-related certificationsHigh school diploma; administrative or customer service experience
Work EnvironmentRemote, healthcare provider offices, hospitalsRemote, healthcare clinics, hospitals
Job ResponsibilitiesScheduling, patient data entry, insurance verificationAnswering calls, appointment scheduling, patient inquiries

Remote Patient Access and Remote Medical Receptionist roles both support healthcare operations remotely, but Remote Patient Access focuses more on patient data management and insurance processes, while Remote Medical Receptionists handle communication and appointment coordination. Both require healthcare knowledge and excellent communication skills, making them similar yet distinct roles in the healthcare industry.

What are the most commonly searched types of Patient Access jobs in Boston, MA?

The most popular types of Patient Access jobs in Boston, MA are:

What are popular job titles related to Remote Patient Access jobs in Boston, MA?

For Remote Patient Access jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Remote Patient Access jobs in Boston, MA look for?

The top searched job categories for Remote Patient Access jobs in Boston, MA are:

What cities near Boston, MA are hiring for Remote Patient Access jobs?

Cities near Boston, MA with the most Remote Patient Access job openings:

Remote Patient Access jobs near you
Infographic showing various Remote Patient Access job openings in Boston, MA as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 25% Part Time, and 7% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $43,827 per year, or $21.1 per hour.

Patient Access Representative

Massgeneralbrigham

Somerville, MA • Remote

$17.71 - $25.28/hr

Full-time

Posted 6 days ago

Job description

Site: Mass General Brigham Incorporated


Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.


Job Summary

Patient Access Representative
MGB Enterprise, Revenue Cycle Operations
Be the first point of contact in creating a positive patient experience. As a Patient Access Representative, you will play a vital role in ensuring a smooth and efficient check-in and discharge process while delivering exceptional customer service. This position is responsible for welcoming patients, collecting and verifying demographic and insurance information, scheduling appointments, processing payments, and helping patients understand insurance and billing procedures. The ideal candidate is customer-focused, detail-oriented, and committed to providing a seamless experience for patients and families.
Key Responsibilities
Welcome and assist patients in a professional, courteous, and compassionate manner.
Collect, verify, and accurately enter patient demographic and insurance information into electronic systems.
Schedule appointments and confirm patient information.
Educate patients on insurance coverage, billing policies, and organizational procedures.
Process patient payments and provide receipts.
Obtain and track pre-authorizations for services and procedures as required.
Address patient questions, concerns, and requests promptly, escalating complex issues to senior Patient Access staff or management when appropriate.
Maintain accuracy, confidentiality, and compliance with organizational policies and regulatory requirements.
What You'll Bring
Strong customer service and communication skills.
Exceptional attention to detail and organizational abilities.
Ability to multitask in a fast-paced healthcare environment.
Experience working with patient registration, scheduling, insurance verification, or healthcare administration preferred.
Commitment to providing an outstanding patient experience.


Qualifications

  • High School Diploma or Equivalent required
  • Can this role review or accept experience in lieu of a degree? No
  • Admitting, scheduling, registration, or insurance verification experience 1-2 years preferred
  • Knowledge of medical terminology and insurance verification procedures preferred.
  • Ability to work in a fast-paced environment and handle multiple tasks.
  • Excellent communication and interpersonal skills.
  • Strong attention to detail and problem-solving abilities.
  • Strong computer proficiency.


Additional Job Details (if applicable)

Working Model Required

Shifts

  • 9:30-6:00 ET M-F is needed for business needs.

  • We may consider 9:00a-5:30pm ET but this is less ideal for business needs, and would need to be reviewed if candidate requested.

  • M-F Eastern Business Hours required
  • A quiet, secure, compliant workspace is required for remote employees, and will be viewed and confirmed via Microsoft Teams Video for all employees
  • MGB will ensure that all candidates have a HIPAA-compliant workspace (a dedicated, private workspace with a lockable file cabinet that is free from distraction and separate from others)


Remote Type

Remote


Work Location

399 Revolution Drive


Scheduled Weekly Hours

40


Employee Type

Regular


Work Shift

Day (United States of America)


Pay Range

$17.71 - $25.28/Hourly


Grade

2


At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.


EEO Statement:

0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.


Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

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