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Remote Order Management Specialist Jobs in Raleigh, NC

ForgeFit

Remote Customer Service Specialist

Raleigh, NC · On-site +1

$16.50 - $21.75/hr

Help customers with orders, shipping questions, product details, and troubleshooting * Track and ... Keep accurate records of customer interactions using CRM * Proactively follow up on customer needs ...

Eaton

Project Specialist

Raleigh, NC · On-site +1

$86K - $126K/yr

This position can be remote within the United States. This position reports into the EESS Strategic ... orders Manage an entire project as an assigned Project Managers (based on project size and ...

C4 Technical Services

Be Seen First

Member Services Specialist - Remote

Raleigh, NC · Remote

$18/hr

... and order processing needs. This position involves a high volume of inbound phone calls and ... Ability to multitask and manage competing priorities in a fast-paced environment. * Strong computer ...

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Remote Order Management Specialist information

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How much do remote order management specialist jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for remote order management specialist in Raleigh, NC is $23.24, according to ZipRecruiter salary data. Most workers in this role earn between $18.22 and $24.28 per hour, depending on experience, location, and employer.

What does a remote order management specialist do?

A Remote Order Management Specialist oversees the processing of customer orders from receipt to delivery, ensuring accuracy and timely fulfillment. They communicate with customers, suppliers, and internal teams to resolve any issues related to orders, shipments, or inventory. Working remotely, they use digital platforms to track orders, update records, and maintain a high level of customer satisfaction. Attention to detail, strong organizational skills, and proficiency with order management software are essential for this role.

What are the key skills and qualifications needed to thrive as a remote order management specialist, and why are they important?

To thrive as a Remote Order Management Specialist, you need strong organizational skills, attention to detail, and experience in order processing, typically supported by a background in business administration or supply chain management. Familiarity with order management systems (OMS), ERP software like SAP or Oracle, and CRM platforms is essential. Excellent written communication, problem-solving abilities, and time management help you stand out in this position. These skills are critical for ensuring accurate, timely order fulfillment and maintaining high customer satisfaction in a virtual work environment.

What are some common challenges faced by remote order management specialists, and how can they be addressed?

Remote Order Management Specialists often encounter challenges such as coordinating effectively across time zones, managing high volumes of orders during peak periods, and maintaining clear communication with logistics partners and customers. To address these issues, it's important to develop strong organizational skills, utilize reliable order management software, and proactively set expectations with both internal teams and clients. Regular virtual check-ins and clear documentation can also help ensure smooth workflows and timely order fulfillment.

What is the difference between Remote Order Management Specialist vs Remote Customer Service Representative?

AspectRemote Order Management SpecialistRemote Customer Service Representative
Primary RoleManage and process customer orders, track shipments, and resolve order-related issuesHandle customer inquiries, provide product information, and resolve service issues
Required SkillsOrder processing, inventory management, communication skillsCommunication, problem-solving, product knowledge
Work EnvironmentOrder processing systems, CRM software, logistics platformsCall centers, chat platforms, email support tools
Common CertificationsNone specific, logistics or supply chain certifications may helpCustomer service certifications (e.g., CCSP) optional

The main difference is that Remote Order Management Specialists focus on processing and tracking customer orders, while Remote Customer Service Representatives handle general customer inquiries and support. Both roles require strong communication skills but differ in their specific responsibilities and tools used.

What are popular job titles related to Remote Order Management Specialist jobs in Raleigh, NC?

For Remote Order Management Specialist jobs in Raleigh, NC, the most frequently searched job titles are:

What cities near Raleigh, NC are hiring for Remote Order Management Specialist jobs?

Cities near Raleigh, NC with the most Remote Order Management Specialist job openings:

Remote Order Management Specialist jobs near you
Infographic showing various Remote Order Management Specialist job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $48,329 per year, or $23.2 per hour.

Order Management / Delivery Operator - Remote / Telecommute

Cary, NC • Remote

CYNET SYSTEMS
IT Services • 501 - 1,000 employees
Learn more about CYNET SYSTEMSexternal

$32 - $35/hr

Contractor

Medical, Dental, Vision, Life, Retirement

Posted 10 days ago

Job description

Job Overview:

Pay Range: $32.00hr - $35.20hr

Requirement/Must Have:

  • Highly organized and detail-oriented.
  • Adaptive learner with a proactive, results-oriented mindset.
  • Strong commitment to customer support and teamwork.
  • Strong computer proficiency.
  • Flexibility to cover other shifts during staffing shortages.
  • Candidate must reside in the greater Raleigh-Durham (RDU) area.
  • Participation in an on-call rotation every eight weeks.
  • Strong multitasking, typing, and system navigation skills.
  • Able to handle high-pressure situations calmly.
  • Quiet, dedicated home office required.

Responsibilities:

  • Manage and fulfill medical equipment spare part, tool, and radioactive source orders.
  • Provide exceptional service to both internal and external customers.
  • Respond to incoming inquiries and order requests.
  • Track and expedite orders as needed.
  • Investigate and resolve semi-complex issues.
  • Collaborate closely with cross-functional teams to reconcile spare parts shipments.
  • Place and manage urgent spare part orders in SAP for medical equipment repairs.
  • Support approximately 2,000 field engineers via phone or submitted requests.
  • Track shipments and troubleshoot order issues.
  • Investigate delays, backorders, and fulfillment problems across multiple warehouse systems.
  • Perform inventory and basic accounting tasks to ensure parts are assigned correctly.
  • Handle a mix of phone calls and emails in a high-volume, fast-paced environment.
  • Navigate multiple systems simultaneously including SAP, tracking tools, and warehouse systems.

Nice to Have:

  • Experience with SAP or ERP systems.
  • Backgrounds in coordination, teaching, technical writing, or finance/accounting.

Skills:

  • SAP.
  • Microsoft Office.
  • Outlook.
  • FedEx/DHL tracking systems.
  • Order Management.
  • Inventory tracking.
  • Customer Service.

Qualification And Education:

  • Strong verbal and written communication skills.
  • Ability to analyze information and make sound decisions.
  • Excellent communication and presentation skills.
  • Ability to communicate effectively with stakeholders.

Benefits:

Our Benefits Include:

  • Medical, Dental, and Vision Insurance
  • 401(k) Retirement Plan
  • Health Savings Account (HSA)
  • Disability Insurance (Short-Term and Long-Term)
  • Life and AD&D Insurance
  • Paid Sick Leave (where required by applicable state or local law)
  • Supplemental Insurance Plans
  • Identity Theft Protection
  • Pet Insurance
  • Employee Wellness Programs
  • Employee Assistance Program (EAP)
  • Career Growth and Professional Development Opportunities

Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.


About Cynet Systems


Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.

As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.

Cynet Systems logo

About Cynet Systems

Sourced by ZipRecruiter

Cynet Systems Inc is a staffing and recruiting corporation nestled in Ashburn, VA, USA. Established in 2010, the company operates within the Information Technology and Services sector, specializing in providing effective workforce solutions to different business needs, including IT consulting, direct hire, and contract staffing services. Through the years, Cynet Systems has built an impressive portfolio, going beyond borders and expanding its operations internationally in Canada and India. Rooted in its core values of teamwork, leadership, and commitment, Cynet Systems helps businesses unlock their full potential by providing versatile and competent professionals that perfectly align with their needs. Fueled by their unwavering mission to deliver top-tier talent to businesses worldwide, Cynet Systems garnered various recognitions including SIA's fastest-growing staffing firms and Best Place to Work in Virginia for 2019.

Industry

It services

Company size

501 - 1,000 Employees

Headquarters location

Sterling, VA, US

Year founded

2010

Social media

Twitter

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