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Remote Order Entry Jobs in Innisfil, ON (NOW HIRING)

Product Support Analyst - Accounting

Toronto, ON · On-site +1

CA$50K - CA$60K/yr

This role is remote and open to candidates who reside in and are eligible to work in the Canada ... Knowledge in order to troubleshoot issues/problems reported by end-users * Maintain and update ...

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Remote - Ontario, Canada Start Date: July 2026 Position Type: Permanent, Full-Time Pay Range: $20.00 - $22.00 CAD per hour This is a newly created permanent position Aspire Lifestyles delivers ...

Proven ability to define product value and priorities, deciding what to build and in what order to ... Remote work and more! About Advanced Utility Systems: We are a software company building ...

Proven ability to define product value and priorities, deciding what to build and in what order to ... Remote work and more! About Advanced Utility Systems: We are a software company building ...

Remote Reference code: 132006 Primary Location: Toronto, ON All Available Locations: Toronto, ON ... Database experience, incl. data entry and use of Salesforce-based database technology * Experience ...

Proven ability to define product value and priorities, deciding what to build and in what order to ... Remote work and more! About Advanced Utility Systems: We are a software company building ...

LOCATION: Remote anywhere in Canada About Proof Proof is the service-of-process marketplace ... ordering serves, managing complexity, adopting integrations, and expanding their usage. You'll ...

Remote Order Entry information

What are the key skills and qualifications needed to thrive in the Remote Order Entry position, and why are they important?

To thrive as a Remote Order Entry specialist, you need strong attention to detail, fast and accurate data entry skills, and at least a high school diploma or equivalent. Familiarity with order management software, customer relationship management (CRM) systems, and basic proficiency with spreadsheets are typically required. Excellent communication, organization, and problem-solving abilities help you handle customer inquiries and resolve order-related issues efficiently. These skills ensure accuracy, customer satisfaction, and smooth workflow in a remote and deadline-driven environment.

What are the typical daily responsibilities for a Remote Order Entry position?

In a Remote Order Entry role, your main responsibilities include accurately entering customer orders into internal systems, verifying product availability, and tracking order progress to ensure timely fulfillment. You may also communicate with customers via phone, email, or chat to confirm order details or resolve discrepancies, as well as collaborate with other departments like inventory, shipping, and customer service to coordinate smooth processing. Staying organized and maintaining a high level of accuracy are essential due to the volume and time-sensitive nature of the work. While the role is primarily independent, you will often interact with teammates and supervisors to handle exceptions or urgent requests. This structure allows you to develop strong multitasking and communication skills while working remotely.

What is a Remote Order Entry job?

A Remote Order Entry job involves processing and inputting customer orders into a company's system from a remote location. Responsibilities typically include verifying order details, ensuring accuracy, and maintaining customer records. This role often requires strong attention to detail, basic computer skills, and familiarity with order management systems. It is commonly found in industries like retail, healthcare, and manufacturing.

What are popular job titles related to Remote Order Entry jobs in Innisfil, ON? For Remote Order Entry jobs in Innisfil, ON, the most frequently searched job titles are:
What cities near Innisfil, ON are hiring for Remote Order Entry jobs? Cities near Innisfil, ON with the most Remote Order Entry job openings:

Product Support Analyst - Accounting

Caseware

Toronto, ON • On-site, Remote

CA$50K - CA$60K/yr

Full-time

Posted 11 days ago


Job description

Caseware is one of Canada's original Fintech companies, having led the global audit and accounting software industry for over 30 years, with more than 500,000 users across 130 countries and available in 16 different languages. While you might not have heard of us (yet) over 36,000 accounting and audit professionals list Caseware as a skill on their LinkedIn profiles!

The Product Support Analyst provides high-quality customer support over the phone to our financial accounting, practice management applications, and templates end users. You will take ownership of customer issues throughout their life cycle until a timely resolution is provided. Duties also include minor testing of software, providing feedback, and performing other related projects as they arise.
 
Your Mission: 
To provide 1st class Accounting Software Support service to each and every customer. Deliver effective, efficient, and complete resolutions consistently with professionalism and care as well as radiate team values and champion continuous learning initiatives.
 
The role is completely remote and is available to all applicants residing and eligible to work in Canada.
Foundational knowledge in accounting / financial statements is a hard requirement.
 
This is a Existing vacancy
 
This is a full-time, permanent position.
 
This role is remote and open to candidates who reside in and are eligible to work in the Canada  
 
What you will be doing:
  • To understand Accounting software applications and troubleshoot issues/problems reported by the end-users 
  • Effectively work in an inbound call queue and manage a high volume of calls and emails 
  • Provide guidance in the use of the software application (i.e. installation, various functionalities and /or features) 
  • Analyze client firm workflow and processes to apply Caseware products along with accounting
  • Knowledge in order to troubleshoot issues/problems reported by end-users
  • Maintain and update records of procedures and processes 
  • Maintains client confidence and protects operations by keeping information confidential
  • Effectively and efficiently track issues using the internal ticket system
  • Perform minor testing of software, providing feedback and performing other related projects as they arise 
  • Maintains historical records by documenting hardware and software changes and revisions
  • Continuously experiment with emerging AI tools relevant to the role to identify opportunities to improve processes through AI-enabled solution 
What you will bring:
  • 1-2 years of experience in a similar customer support B2B accounting/financial industry
  • Salesforce experience is an asset
  • Experience with using ticketing systems
  • You have an understanding of or exposure to accounting, assurance & tax principles 
  • Achievement & resolution-oriented with a strong commitment to providing an exceptional customer service experience 
  • You are able to analyze data, utilize problem-solving/troubleshooting skills, and provide the best possible solutions 
  • Strong Independent learner 
  • You are committed to continuous improvement and can demonstrate your ability as an independent learner within Fintech 
  • You are able to maintain a high level of performance under the pressure of time restraints and a fast-paced, changing environment 
  • You have excellent English communication skills (both verbal and written), French is an asset 
  • Accurate and efficient keyboarding and data entry skills 
  • An AI-first mindset, with a curiosity for emerging tools and a willingness to experiment with AI to improve day-to-day workflows and decision-making 
Salary Range:  
 
The annual base salary for this position is between $50,000 CAD and $60,000 CAD per year. 
 
This role is also eligible for discretionary bonus and/or commission, as well as other benefits. Actual pay within the listed range will be determined based on factors such as transferable skills, relevant experience, market conditions, and primary work location. The posted range is subject to change and may be updated periodically. 

What's in it for you:
 
Innovation is at our core. We work with cutting-edge technology in accounting and financial reporting, constantly pushing the boundaries to create impactful software solutions. 
We are committed to a collaborative culture, where your ideas are valued, and knowledge sharing is encouraged within a supportive, inclusive team. 
Work-life balance is important to us. We offer flexible work options, remote opportunities, and generous time-off policies to ensure a healthy work-life balance. 
We offer competitive compensation, including a competitive salary and comprehensive benefits
We are driven by impactful work. Your contributions directly affect how our clients manage financial processes and drive their success. 
Recognition and rewards matter to us. We celebrate hard work through recognition programs, performance bonuses, and opportunities for career growth. 
We embrace global opportunities. Work on international projects and collaborate with a diverse, global team. 
 
About Caseware:
Caseware's cutting-edge software products are meticulously designed for accounting firms, corporations, and governments. Our teams are continually collaborating, innovating, and building upon our existing suite of products. With a customer-focused mindset, we are building technology that is shaping what the future of audits, financial reporting, and financial data analytics will look like.
 
With a recent strategic investment from Hg Capital in 2020, Caseware is now in its next major growth phase as we double down on the people and products that have made Caseware so successful to date.
 
One of Caseware's core values is Many Voices, One Team and with that in mind, we're dedicated to building teams as diverse as our customers in an equitable and inclusive way. We welcome and encourage candidates of all backgrounds to apply. Should you require accommodations or have any questions at any point during the application or interview process, please e-mail our People Operations team at [email protected].
 
Background Check:
Any candidates successful in obtaining an offer for a position will need to successfully complete a background check through Certn.co which typically includes an Identity Verification and Criminal Record Check. Executives and Senior Managers will undergo a Soft Credit Check as well. Candidates residing in the Netherlands and Germany are excluded from undergoing background checks via Certn.co 
 
Security and Fraud:
Caseware takes the security of candidates seriously. All legitimate communication from us will come from email addresses ending in @caseware.com and our open positions are always listed on reputable job boards and on our website https://jobs.lever.co/caseware. We will NEVER ask for payment or financial information from you. If you receive an unsolicited job offer, proceed with extreme caution.   
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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