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Remote Optum Eap Jobs in Utah (NOW HIRING)

ACD Direct

Quality Assurance Specialist

Farmington, UT · Remote

$19/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Quality Assurance Specialist - Remote What do we do? ACD Direct, Inc. is an innovative, virtual ... Discounts & Life Services offered through Optum EAP - Team Environment - The opportunity to work ...

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Remote Optum Eap information

What is a Remote Optum EAP specialist?

A Remote Optum EAP (Employee Assistance Program) specialist is a professional who provides support services to employees and their families through Optum’s EAP program, typically working from a remote location. Their responsibilities include assessing client needs, offering counseling or referrals, and helping individuals manage work-life challenges, mental health concerns, or other personal issues. EAP specialists may provide support via phone, video, or online platforms, ensuring confidential and accessible assistance. Working remotely, they leverage digital tools to connect with clients and maintain documentation securely.

What are the key skills and qualifications needed to thrive as a Remote Optum EAP counselor, and why are they important?

To thrive as a Remote Optum EAP (Employee Assistance Program) counselor, you need a master's degree in counseling, social work, or a related field, along with state licensure (such as LPC, LCSW, or LMFT). Familiarity with telehealth platforms, case management systems, and secure electronic documentation tools is typically required. Strong communication, empathy, and problem-solving abilities help you build trust and effectively support clients in a remote setting. These skills ensure the delivery of confidential, high-quality mental health support to employees, helping them navigate personal and workplace challenges.

What is the difference between Remote Optum Eap vs Remote Optum Mental Health Counselor?

AspectRemote Optum EapRemote Optum Mental Health Counselor
Required CredentialsLicensed mental health professional, such as LCSW, LPC, or LMFTLicensed mental health professional, such as LCSW, LPC, or LMFT
Work EnvironmentRemote, providing short-term Employee Assistance Program (EAP) servicesRemote, providing ongoing mental health counseling to clients
Employer & Industry UsageUtilized by employers for employee support programs, common in healthcare and corporate sectorsUsed by healthcare organizations and private practices for individual therapy

Remote Optum Eap roles focus on providing short-term, confidential support to employees through EAP services, often involving brief assessments and referrals. In contrast, Remote Optum Mental Health Counselors typically offer ongoing therapy sessions, addressing broader mental health concerns. Both roles require similar licensure and work in remote healthcare settings, but they differ in scope and duration of client engagement.

How does a Remote Optum EAP professional typically collaborate with other team members and clients while working remotely?

As a Remote Optum EAP (Employee Assistance Program) professional, you will frequently collaborate with multidisciplinary teams, including counselors, case managers, and client HR representatives, primarily through secure digital communication platforms and scheduled virtual meetings. You'll provide confidential support and resources to clients, often coordinating care plans and follow-ups with both internal and external partners. Maintaining clear, timely communication and thorough documentation is essential, as remote work relies heavily on these practices to ensure seamless client care and effective teamwork.

What are popular job titles related to Remote Optum Eap jobs in Utah?

For Remote Optum Eap jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Remote Optum Eap jobs in Utah look for?

The top searched job categories for Remote Optum Eap jobs in Utah are:

Remote Optum Eap jobs near you
Infographic showing various Remote Optum Eap job openings in Utah as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Quality Assurance Specialist

ACD Direct

Farmington, UT • Remote

$19/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

Quality Assurance Specialist - Remote


What do we do?

ACD Direct, Inc. is an innovative, virtual company that thrives on brokering solutions for our non-profit clients. ACD's heartbeat and competitive edge is powered by our people. Our company has grown from providing routine call center services to providing high-level, full-scale donor support resources and products. Our proprietary scripting engine, web forms and custom-built reporting enable clients to successfully conduct large-scale fundraising campaigns with accuracy and creativity.


Summary:
The QA Specialist II is responsible for assisting the Contact Center QA Manager in ensuring that the Contact Center's Quality Assurance is being performed per company guidelines and client expectations.


What will you do?


  • Conduct client calibration calls.

  • Monitor and audit agent calls to provide trends and lessons learned to both agents and operations

  • They provide the QA Supervisor with data on the status of the operation's quality assurance.

  • Serve as a Subject Matter Expert (SME) for contact center standard operating policies and

  • Act as a point of contact for the support staff to assist with questions with workflows and projects, and handle escalated customer/member calls from support staff (escalated Supervisor calls) for

  • Responsible for updating client logs and coordinating training for Quality Assurance team and ensuring compliance for weekly QA feedbacks.

  • Respond to QA issues via ticket and/or emails with urgency and immediacy.

  • Available to assist and monitor Rocket chat and Skype during anticipated heavy call volume times or as needed by CRMs and CC Management.

  • Support the various ticket teams and staff team as needed, and act as a backup when members of the team are absent.

  • Cross-train in the day-to-day call center skills, tasks, and projects.

  • Perform any additional duties assigned to them.


What does it take?

  • Must be able to work evening and weekends (Friday, Saturday and Sunday) No exceptions.

  • 1+ year experience working in a virtual contact center environment.

  • Knowledgeable in Microsoft Office products (Excel, Word, Outlook).

  • Time management and customer service skills


How we will support you?

- Remote Work - No commute time to the office

- Equipment Provided:

  • Laptop
  • Headset
  • Monthly Internet Stipend

- Benefits:

  • Medical/Vision and Dental Insurance
  • Flexible Spending Account / Health Savings Account
  • Personal Accident Insurance
  • 401(k)/Roth with matching
  • Tiered PTO based upon length of employment
  • Discounts & Life Services offered through Optum EAP

- Team Environment - The opportunity to work with a great team who strives for excellence, where the average tenure is well over 6 years. (Not bad for a company who has been in business for 20 years!)

**ACD Direct, Inc. is an equal opportunity employer and values diversity. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on any status protected under federal, state, or local law.

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