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Remote Optical Customer Service Jobs in Remote, OR

AGFA

Service Innovation Manager

OR · On-site +1

Remote: United States / Canada What You'll Do: * Own and drive the definition of all service ... Own and drive the definition and governance of Customer Acceptance Test Plans for new features and ...

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Medical Assistant

OR · Remote

$18.25 - $23.25/hr

Strong communication and customer service skills * Ability to multitask and prioritize in a fast-paced environment * Comfortable working independently in a fully remote setting * Reliable high-speed ...

Agfa

Service Innovation Manager

OR · Remote

Remote: United States / Canada What You'll Do: * Own and drive the definition of all service ... Own and drive the definition and governance of Customer Acceptance Test Plans for new features and ...

Project Sapiens

Director, Customer Value Delivery

OR · Remote

$198K/yr

Remote The Director, Customer Value Delivery (CVD) owns the execution and delivery integrity of Sapiens customer programs. This role sits within the Delivery Success team and is the primary ...

Sapiens

Director, Customer Value Delivery

OR · On-site +1

$198K/yr

Remote The Director, Customer Value Delivery (CVD) owns the execution and delivery integrity of Sapiens customer programs. This role sits within the Delivery Success team and is the primary ...

Veeco Instruments, Inc.

Sr. Field Service Engineer

OR · On-site +1

... customer evaluation tool (eval) deployments. This role is remote-based in the Boise, Idaho ... Author clear, structured service reports, evaluation summaries, and technical recommendations that ...

AGFA

Installation Specialist

OR · On-site +1

... service skills in interacting with both internal and external customers. * Previous experience working in a global environment (networking and building relationships with individuals in remote ...

Lumen Technologies

OPERATIONS TECHNICIAN II - PUB SEC

OR · Remote

$58K - $77K/yr

At Lumen, you'll work on infrastructure customers rely on today and build for what's next, where ... Responsible for fiber maintenance including installation, splicing, and testing of all fiber optic ...

New

Lumen Technologies

Project Manager and Planner

OR · Remote

$84K - $112K/yr

At Lumen, you'll work on infrastructure customers rely on today and build for what's next, where ... Benefits Bonus Structure #LI-Remote Requisition #: 342576 Life at Lumen Life at Lumen is human and ...

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All JobsOptical Customer Service JobsRemote Optical Customer Service JobsRemote Optical Customer Service Jobs in Remote, OR

Remote Optical Customer Service information

See Remote, OR salary details

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How much do remote optical customer service jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for remote optical customer service in Remote, OR is $18.78, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Remote Optical Customer Service vs Remote Optical Sales Representative?

AspectRemote Optical Customer ServiceRemote Optical Sales Representative
Required CredentialsCustomer service experience, basic optical knowledgeOptical industry knowledge, sales skills, certifications
Work EnvironmentCustomer support, troubleshooting, order processingClient engagement, product promotion, sales negotiations
Employer & Industry UsageOptical retailers, labs, healthcare providersOptical retailers, eyewear brands, distributors
Search & Comparison IntentCustomer support roles in optical industrySales roles in optical industry

Remote Optical Customer Service focuses on assisting customers with inquiries, troubleshooting, and order management, requiring strong communication skills. In contrast, Remote Optical Sales Representatives actively promote products and close sales, often needing sales certifications and industry knowledge. Both roles serve the optical industry but differ in their primary functions and skill sets.

What are the key skills and qualifications needed to thrive as a Remote Optical Customer Service representative, and why are they important?

To succeed as a Remote Optical Customer Service representative, you need a solid understanding of optical products, customer service principles, and typically a high school diploma or equivalent. Familiarity with CRM systems, online order management platforms, and optical software is often required. Excellent communication, problem-solving abilities, and patience help build trust with customers and resolve issues efficiently. These competencies are crucial for delivering accurate support, ensuring customer satisfaction, and maintaining smooth remote operations in the optical industry.

What are some common challenges faced by Remote Optical Customer Service representatives, and how can they be effectively managed?

Remote Optical Customer Service representatives often encounter challenges such as troubleshooting eyewear issues without being physically present and communicating complex optical information to customers in an understandable way. To manage these, representatives rely on strong communication skills, detailed product knowledge, and remote diagnostic tools or video support when available. Collaborating closely with in-house opticians and leveraging a well-structured knowledge base can also help resolve customer concerns efficiently. Staying organized and proactive in follow-ups ensures a positive customer experience and helps build trust.

What is a Remote Optical Customer Service representative?

A Remote Optical Customer Service representative is a professional who assists customers with their optical needs—such as eyeglasses, contact lenses, and vision insurance—over the phone, chat, or email from a remote location. Their responsibilities often include answering product questions, helping with orders, resolving issues, and providing technical support for online optical services. By working remotely, they help customers without requiring in-person visits to an optical store, making vision care more accessible and convenient.
What are popular job titles related to Remote Optical Customer Service jobs in Remote, OR? For Remote Optical Customer Service jobs in Remote, OR, the most frequently searched job titles are:
What job categories do people searching Remote Optical Customer Service jobs in Remote, OR look for? The top searched job categories for Remote Optical Customer Service jobs in Remote, OR are:
What cities near Remote, OR are hiring for Remote Optical Customer Service jobs? Cities near Remote, OR with the most Remote Optical Customer Service job openings:
Remote Optical Customer Service jobs near you

Service Innovation Manager

AGFA

OR • On-site, Remote

Full-time

Medical, PTO

Re-posted 18 days ago

Job description

Agfa HealthCare, is a division of the Agfa-Gevaert Group which is headquartered in Mortsel, Belgium and traded on Euronext Brussels (AGFB).
At Agfa HealthCare, we support healthcare professionals across the globe to transform the delivery of care. Our focus is 100% on providing best-of-suite Imaging IT software solutions that enable secure, effective and sustainable imaging data management.
From product development to implementation, our unified Enterprise Imaging Platform is purpose-built to reduce complexity, improve productivity and deliver clinical value. We use our proven track record as an innovator, our in-depth medical knowledge and our strategic guidance to help healthcare providers achieve their clinical, operational and business strategies.
As a Service Innovation Manager, you lead the design, standardization, and evolution of service models that ensure our solutions can be successfully delivered, supported, and scaled in real-world environments.
You drive end-to-end service design across the product lifecycle, combining service strategy, operational readiness, and cost modeling with strong delivery leadership.
Location:
  • Remote: United States / Canada

What You'll Do:
  • Own and drive the definition of all service requirements across products, features, and programs
  • Lead the design of end-to-end service delivery models, ensuring scalability, efficiency, and customer readiness
  • Own and manage the service design lifecycle, from concept through validation, launch, and operational handover
  • Own and drive the definition and governance of Customer Acceptance Test Plans for new features and design changes
  • Provide reliable cost models and delivery estimates to support sales, quoting, and business planning
  • Lead and coordinate service design initiatives and projects, including:
    • Planning and prioritization
    • Resource alignment
    • Stakeholder management
  • Ensure effective transition to operations, including validation, documentation, and knowledge transfer
  • Drive standardization of service packages and deployment models across regions
  • Continuously improve service efficiency, quality, and profitability, based on field feedback and performance insights

Who You Are:
  • Proven experience in service design, service management, or technical delivery leadership
  • Strong project management skills, including planning, execution, and stakeholder coordination
  • Solid understanding of:
    • Service lifecycle management (e.g., ITIL)
    • Cost modeling and service economics
    • Operational readiness and deployment processes
  • Proven ability to work across cross-functional teams (R&D, Product Management, Services, Operations)
  • Solid understanding of modern IT technologies and cloud-based architectures.
  • Experience in healthcare or medical software environments
  • Strong analytical thinking and decision-making capability
  • Excellent communication and stakeholder management skills

Our Values:
  • Own It (I do what I say, full accountability for results, finding solutions and Practice ethical and safe behaviors)
  • Play as One (Collaborate for a common goal, diverse perspectives. Listen and communicate with respect, support decision for teams' benefits)
  • Move Forward (Embrace change, explore opportunities to innovate, feedback and improve performance, Proactive steps to resolve issues and continuous progress).
  • Drive Value (Bold choices to maximize value creation, customer deliver exceptional value, add value to all stakeholders, use data to generate crucial insights and outcomes).

What we offer now and in the future:
  • Dynamic global organization with a history of innovation and strong product portfolio.
  • Challenging environment combined with a supportive management structure.
  • Career development and growth.
  • Competitive salary and benefit package.
  • Friendly work environment surrounded by dedicated and professional colleagues.

Diversity and Inclusion:
At Agfa, our mission at Agfa is to ensure that everyone belongs. We believe that diversity and inclusion of others promotes a greater feeling of belonging and higher levels of engagement. We know that if we work together, we can do amazing things, and that our differences are what make our company, products, and services great.
Compensation: At Agfa HealthCare, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we're happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.
Salary Range: Depending on the candidate's education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.
AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.
We offer a rewarding career in a field that impacts lives, the opportunity to work with a talented and committed team of individuals, training and career development programs, and a competitive compensation and benefits package. If you want to be part of this experience, we'll take you there!
Agfa Inc. is committed to complying with the Accessibility for Ontarians with Disabilities Act 2005 (AODA) and all of its standards in order to create a barrier-free Ontario. We will provide necessary accommodation during the recruitment and selection process to all applicants. If you require accommodation as part of the employment application process, please contact agfahealthcarehrna@agfa.com.
At Agfa HealthCare, we are passionate about creating an inclusive workplace that promotes diversity of Age, Gender, Gender Identity or expression, Race, Sexual Orientation, Physical Ability, Ethnicity, or any other aspect that makes someone unique. The differences among us are our strengths. We are committed to promoting a diverse, equal and inclusive workplace that fully represents the different cultures, viewpoints and backgrounds of our global organization and the world we live in.
Learn more about Agfa HealthCare and follow us on Instagram.

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