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Remote Optical Customer Service Jobs in Raleigh, NC

HMG Careers

Remote Customer Service and Sales

Durham, NC · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Customer Service and Sales

Cary, NC · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

Kim Luxe Travel

Travel Customer Service

Raleigh, NC · Remote

$15.50 - $21.25/hr

About the job Travel Customer Service We are looking for a Travel Customer Service professional to ... Fully remote position with flexible hours * Training and ongoing support to help you succeed

Kim Luxe Travel

Travel Customer Service

Durham, NC · Remote

$14.50 - $19.75/hr

About the job Travel Customer Service We are looking for a Travel Customer Service professional to ... Fully remote position with flexible hours * Training and ongoing support to help you succeed

QVC

QVC Customer Service Specialist

Raleigh, NC · Remote

$15/hr

Where You'll Work * This role is remote ; job seekers must reside in North Carolina to be ... Report to an assigned Customer Service Supervisor. What You'll Bring * Provide a distraction free ...

QVC

QVC Customer Service Specialist

Raleigh, NC · Remote

$15/hr

This role is remote ; job seekers must reside in North Carolina to be considered. You will work ... Report to an assigned Customer Service Supervisor. What You\'ll Bring * Provide a distraction free ...

Liveops

Remote Spanish Bilingual Customer Service

Apex, NC · Remote

$11.75 - $14.75/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

Liveops

Remote Spanish Bilingual Customer Service

Cary, NC · Remote

$14.25 - $18/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

Liveops

Remote Spanish Bilingual Customer Service

Durham, NC · Remote

$15 - $18.75/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

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All JobsOptical Customer Service JobsRemote Optical Customer Service JobsRemote Optical Customer Service Jobs in Raleigh, NC

Remote Optical Customer Service information

See Raleigh, NC salary details

$9

$18

$26

How much do remote optical customer service jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for remote optical customer service in Raleigh, NC is $18.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.

What is the difference between Remote Optical Customer Service vs Remote Optical Sales Representative?

AspectRemote Optical Customer ServiceRemote Optical Sales Representative
Required CredentialsCustomer service experience, basic optical knowledgeOptical industry knowledge, sales skills, certifications
Work EnvironmentCustomer support, troubleshooting, order processingClient engagement, product promotion, sales negotiations
Employer & Industry UsageOptical retailers, labs, healthcare providersOptical retailers, eyewear brands, distributors
Search & Comparison IntentCustomer support roles in optical industrySales roles in optical industry

Remote Optical Customer Service focuses on assisting customers with inquiries, troubleshooting, and order management, requiring strong communication skills. In contrast, Remote Optical Sales Representatives actively promote products and close sales, often needing sales certifications and industry knowledge. Both roles serve the optical industry but differ in their primary functions and skill sets.

What are the key skills and qualifications needed to thrive as a Remote Optical Customer Service representative, and why are they important?

To succeed as a Remote Optical Customer Service representative, you need a solid understanding of optical products, customer service principles, and typically a high school diploma or equivalent. Familiarity with CRM systems, online order management platforms, and optical software is often required. Excellent communication, problem-solving abilities, and patience help build trust with customers and resolve issues efficiently. These competencies are crucial for delivering accurate support, ensuring customer satisfaction, and maintaining smooth remote operations in the optical industry.

What are some common challenges faced by Remote Optical Customer Service representatives, and how can they be effectively managed?

Remote Optical Customer Service representatives often encounter challenges such as troubleshooting eyewear issues without being physically present and communicating complex optical information to customers in an understandable way. To manage these, representatives rely on strong communication skills, detailed product knowledge, and remote diagnostic tools or video support when available. Collaborating closely with in-house opticians and leveraging a well-structured knowledge base can also help resolve customer concerns efficiently. Staying organized and proactive in follow-ups ensures a positive customer experience and helps build trust.

What is a Remote Optical Customer Service representative?

A Remote Optical Customer Service representative is a professional who assists customers with their optical needs—such as eyeglasses, contact lenses, and vision insurance—over the phone, chat, or email from a remote location. Their responsibilities often include answering product questions, helping with orders, resolving issues, and providing technical support for online optical services. By working remotely, they help customers without requiring in-person visits to an optical store, making vision care more accessible and convenient.
What are popular job titles related to Remote Optical Customer Service jobs in Raleigh, NC? For Remote Optical Customer Service jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Remote Optical Customer Service jobs in Raleigh, NC look for? The top searched job categories for Remote Optical Customer Service jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Remote Optical Customer Service jobs? Cities near Raleigh, NC with the most Remote Optical Customer Service job openings:
Remote Optical Customer Service jobs near you

Customer Service Representative

Spectraforce Technologies

Raleigh, NC • Remote

$15.50 - $21.25/hr

Other

Posted yesterday

Job description

Position Title: Customer Service Representative
Work Location: 100% Remote
Assignment Duration: 6+ months
Work Schedule: Monday - Friday 8 am - 4:30 pm (CST). The schedule may change after 6 months. The training schedule will be the same

Work Arrangement: Remote

Position Summary:

Incumbent will be a member of the Payer Solutions Operations customer service team; responsible for responding to customers and providers related to products we service.Candidate will be responsible for maintaining call center statistics including Average Speed of Answer, After Call Work and Schedule Adherence.

Background & Context:

Incumbent will handle precertification calls from HealthCare Professionals and Third Party Administrator clients as well as assist customers with provider verification.

Key Responsibilities:
  • Responsible for responding to customers and providers related to products we service.
  • Maintaining call center statistics including Average Speed of Answer, After Call Work and Schedule Adherence.
  • Handle precertification calls from HealthCare Professionals and Third Party Administrator clients.
  • Assist customers with provider verification.

Qualification & Experience:
  • 2+ years experience in service operations environment, preferably call center environment.
  • Knowledge of Medical Coding and Billing.
  • Articulate, service oriented and accurate documentation process skills.
  • Analytical, attention to detail and quality oriented.
  • Strong organizational and time management skills.
  • Strong written and verbal communication skills.
  • Knowledge of MS applications.
  • Problem solving skills.
  • Ability to manage multiple tasks and work under pressure in a fast paced environment.
  • 40 WPM

Non-Negotiable Skills:
  • Time Management
  • Great communication skills (verbal & written)
  • Detail orientated
  • Fast paced

Education:
  • High school diploma or higher

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