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Remote Optical Customer Service Jobs in Provo, UT

HB Travels

Booking Coordinator (Remote)

Provo, UT · Remote

$16.50 - $21/hr

Job Type: Full-Time | Remote | Flexible Schedule About the Role We are expanding our remote team ... Strong communication and customer service skills * Excellent organizational and multitasking ...

Kelso Building Services

BAS Service Technician

Provo, UT · Remote

$30 - $45/hr

The role combines field service expertise with remote diagnostics, analytics, cybersecurity awareness, and customer relationship management. This position requires a self-motivated professional ...

Fisher Organization

Remote Entry-Level Sales

Orem, UT · Remote

Remote Benefits & Client Support Representative (Entry-Level) Location: Remote (U.S.) Schedule ... customer service and build lasting client relationships Coordinate appointments and maintain ...

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Remote Optical Customer Service information

See Provo, UT salary details

$9

$17

$25

How much do remote optical customer service jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for remote optical customer service in Provo, UT is $17.78, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $19.76 per hour, depending on experience, location, and employer.

What is a remote optical customer service representative?

A Remote Optical Customer Service representative is a professional who assists customers with their optical needs—such as eyeglasses, contact lenses, and vision insurance—over the phone, chat, or email from a remote location. Their responsibilities often include answering product questions, helping with orders, resolving issues, and providing technical support for online optical services. By working remotely, they help customers without requiring in-person visits to an optical store, making vision care more accessible and convenient.

What are the key skills and qualifications needed to thrive as a remote optical customer service representative?

To succeed as a Remote Optical Customer Service representative, you need a solid understanding of optical products, customer service principles, and typically a high school diploma or equivalent. Familiarity with CRM systems, online order management platforms, and optical software is often required. Excellent communication, problem-solving abilities, and patience help build trust with customers and resolve issues efficiently. These competencies are crucial for delivering accurate support, ensuring customer satisfaction, and maintaining smooth remote operations in the optical industry.

What are some common challenges faced by remote optical customer service representatives, and how can they be effectively managed?

Remote Optical Customer Service representatives often encounter challenges such as troubleshooting eyewear issues without being physically present and communicating complex optical information to customers in an understandable way. To manage these, representatives rely on strong communication skills, detailed product knowledge, and remote diagnostic tools or video support when available. Collaborating closely with in-house opticians and leveraging a well-structured knowledge base can also help resolve customer concerns efficiently. Staying organized and proactive in follow-ups ensures a positive customer experience and helps build trust.

What is the difference between Remote Optical Customer Service vs Remote Optical Sales Representative?

AspectRemote Optical Customer ServiceRemote Optical Sales Representative
Required CredentialsCustomer service experience, basic optical knowledgeOptical industry knowledge, sales skills, certifications
Work EnvironmentCustomer support, troubleshooting, order processingClient engagement, product promotion, sales negotiations
Employer & Industry UsageOptical retailers, labs, healthcare providersOptical retailers, eyewear brands, distributors
Search & Comparison IntentCustomer support roles in optical industrySales roles in optical industry

Remote Optical Customer Service focuses on assisting customers with inquiries, troubleshooting, and order management, requiring strong communication skills. In contrast, Remote Optical Sales Representatives actively promote products and close sales, often needing sales certifications and industry knowledge. Both roles serve the optical industry but differ in their primary functions and skill sets.

What are popular job titles related to Remote Optical Customer Service jobs in Provo, UT?

For Remote Optical Customer Service jobs in Provo, UT, the most frequently searched job titles are:

What job categories do people searching Remote Optical Customer Service jobs in Provo, UT look for?

The top searched job categories for Remote Optical Customer Service jobs in Provo, UT are:

What cities near Provo, UT are hiring for Remote Optical Customer Service jobs?

Cities near Provo, UT with the most Remote Optical Customer Service job openings:

Remote Optical Customer Service jobs near you
Infographic showing various Remote Optical Customer Service job openings in Provo, UT as of June 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 100% Remote job distribution, with an average salary of $36,985 per year, or $17.8 per hour.

Remote Customer Support Representative (Utah Only-September 28th, 2026 Start)

Gabb Wireless

Lehi, UT • Remote

$18/hr

Full-time

Retirement, PTO

Re-posted 9 days ago

Job description

At Gabb, we're on a mission to bring back the magic of childhood.
 
Think outdoor adventures and real connections! We create safe tech that lets kids be kids, even in a digital world. Why? Because families deserve to stay connected without sacrificing safety. Our team is full of optimistic folks who love a good challenge (and having fun!). Join us as we champion a fearless approach to safe tech and help build a brighter future for families everywhere.

Supporting Families During This Digital Era
 
We are dedicated to creating a safer digital world for kids and empowering parents in this digital age. Our Customer Support team is the heart of that mission, providing exceptional care and guidance to families navigating the world of safe technology. If you love helping people and are passionate about making a difference, we would love for you to join our team!
 
We are continuously accepting applications and will reach out for our next class!
 
Be the Gabb Guru. You'll be the go-to person for our customers, answering their questions via calls and chats about products, accounts, orders, and more. 
Problem-Solving Pro. When technical hiccups happen, you'll be there to calmly guide customers through troubleshooting steps.
Customer Delight Champion. Your empathy and enthusiasm will leave customers feeling heard, valued, and excited about Gabb.
Show Ownership. Your insights and feedback will help us continually improve our products, services, and support processes.
Team Player. You'll collaborate with your fellow team members and create a positive environment for all. 
Continual Learning. Maintain a deep understanding of Gabb products and services as they evolve and new ones are introduced
What You'll Bring
 
> 1+ year(s) of experience in customer service. 
> Prior experience in a contact center, preferably for a technology product or service preferred. 
> Basic technical skills and the ability to quickly learn new software, devices, and systems.
> Exceptional communication skills and the ability to actively listen. 
> Strong problem solving and troubleshooting skills to talk customers through situations clearly and accurately. 
> Enthusiastic and can-do attitude that radiates positivity and dedication to each customer

While we value talent from everywhere, we are currently limited to hiring employees who reside in Utah. We appreciate your understanding.
 
Compensation: This role offers a competitive hourly rate of $18, with the opportunity to earn a quarterly bonus based on performance.
 
Why You'll Love Gabb
 
>Mission driven to protect kids and make a difference in the world
>Work-life balance with generous PTO, remote-first schedules, and more
>Generously covered insurance premiums (up to 100% based on tenure)
>401(k) plan with employer match
>Fast-paced startup environment with room for career growth
>Energetic and collaborative company culture
>Pet insurance to keep your furry friend happy and healthy
>Get paid to give your time to the community 
 
Everyone's Welcome Here
 
Gabb is an equal opportunity employer committed to a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals, regardless of background or identity. All applicants will be considered for employment without regard to race, color, religion, sex, disability status, protected veteran status, sexual orientation, pregnancy, or any other protected characteristic.
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