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Remote Optical Customer Service Jobs in Maple Ridge, BC

Percona

General Manager, MariaDB (Remote)

Vancouver, BC · Remote

Together, you'll deliver customer success through 24/7 support, managed services, and professional ... Percona is proud to be a remote-only and globally dispersed workforce - we have colleagues in more ...

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Remote Optical Customer Service information

What is the difference between Remote Optical Customer Service vs Remote Optical Sales Representative?

AspectRemote Optical Customer ServiceRemote Optical Sales Representative
Required CredentialsCustomer service experience, basic optical knowledgeOptical industry knowledge, sales skills, certifications
Work EnvironmentCustomer support, troubleshooting, order processingClient engagement, product promotion, sales negotiations
Employer & Industry UsageOptical retailers, labs, healthcare providersOptical retailers, eyewear brands, distributors
Search & Comparison IntentCustomer support roles in optical industrySales roles in optical industry

Remote Optical Customer Service focuses on assisting customers with inquiries, troubleshooting, and order management, requiring strong communication skills. In contrast, Remote Optical Sales Representatives actively promote products and close sales, often needing sales certifications and industry knowledge. Both roles serve the optical industry but differ in their primary functions and skill sets.

What are the key skills and qualifications needed to thrive as a Remote Optical Customer Service representative, and why are they important?

To succeed as a Remote Optical Customer Service representative, you need a solid understanding of optical products, customer service principles, and typically a high school diploma or equivalent. Familiarity with CRM systems, online order management platforms, and optical software is often required. Excellent communication, problem-solving abilities, and patience help build trust with customers and resolve issues efficiently. These competencies are crucial for delivering accurate support, ensuring customer satisfaction, and maintaining smooth remote operations in the optical industry.

What are some common challenges faced by Remote Optical Customer Service representatives, and how can they be effectively managed?

Remote Optical Customer Service representatives often encounter challenges such as troubleshooting eyewear issues without being physically present and communicating complex optical information to customers in an understandable way. To manage these, representatives rely on strong communication skills, detailed product knowledge, and remote diagnostic tools or video support when available. Collaborating closely with in-house opticians and leveraging a well-structured knowledge base can also help resolve customer concerns efficiently. Staying organized and proactive in follow-ups ensures a positive customer experience and helps build trust.

What is a Remote Optical Customer Service representative?

A Remote Optical Customer Service representative is a professional who assists customers with their optical needs—such as eyeglasses, contact lenses, and vision insurance—over the phone, chat, or email from a remote location. Their responsibilities often include answering product questions, helping with orders, resolving issues, and providing technical support for online optical services. By working remotely, they help customers without requiring in-person visits to an optical store, making vision care more accessible and convenient.
What job categories do people searching Remote Optical Customer Service jobs in Maple Ridge, BC look for? The top searched job categories for Remote Optical Customer Service jobs in Maple Ridge, BC are:
What cities near Maple Ridge, BC are hiring for Remote Optical Customer Service jobs? Cities near Maple Ridge, BC with the most Remote Optical Customer Service job openings:
Remote Optical Customer Service jobs near you
Outbound Sales Associate (Remote - Canada Only)

Outbound Sales Associate (Remote - Canada Only)

SP Data Digital

Vancouver, BC • Remote

CA$17.05/hr

Full-time

Posted 15 days ago

Job description

About the Role

We are looking for motivated and results-driven Outbound Sales Associates to join our team. In this role, you will connect with past and existing customers to offer tailored service upgrades and additional products, helping enhance their overall experience.

This is a fully remote position within Canada, with all necessary equipment provided to support your success.

Learn more about SP Data Digital at https://www.spdatallc.com/about
Questions about your application? Email recruiting@spdatallc.com

Key Responsibilities
  • Make outbound calls to past and current customers
  • Offering add-ons and service upgrades that match customer needs
  • Promote Internet, Home Phone, TV, and Programming packages
  • Build rapport and deliver an excellent customer experience
  • Stay informed on current products, services, and promotions
  • Meet or exceed sales targets and performance metrics
Qualifications
  • Minimum 6+ months of sales experience
  • Previous call center experience (outbound sales strongly preferred)
  • Comfort working with scripts and structured sales flows
  • Strong people skills with the ability to build trust fast
  • A competitive drive and desire to exceed bonus goals
  • Ability to handle objections and close sales effectively
  • Reliable internet connection and ability to work remotely
  • The ability to connect your equipment directly to your modem via ethernet (Wi‑Fi isn’t supported)
  • Must reside in and legally be able to work in Canada
What We Offer
  • Competitive hourly rate of $17.05/hour CAD (or provincial minimum wage if higher) + uncapped bonuses
  • Full‑time hours with a consistent schedule
  • Fully remote role—work comfortably from (most) Canadian provinces
  • Company-provided equipment (desktop, webcam, headset)
  • Comprehensive benefits package (health, vision, dental—we’ve got you!)
  • Paid online training delivered in a live virtual classroom
  • Real opportunities for growth—we promote from within
  • Referral program to earn even more
Diversity Matters

SP Data Digital is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive, supportive environment for all team members.

We use artificial intelligence or automated tools to process Personal Data or make decisions, some of Our clients may choose to use third-party tools as part of their own decision-making processes. These tools may involve automated processing of Your Personal Data, such as for screening or scoring job applications.

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