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Remote Optical Customer Service Jobs in Maple Ridge, BC

Binary Stream

Customer Support Manager

Burnaby, BC · Remote

Reporting to the VP, Technology & Services, the Customer Support Manager leads a global support ... Understanding of networking fundamentals and remote access technologies (e.g., TCP/IP, Remote ...

AO Globe Life

Be Seen First

Remote Client Benefits Advisor

Chilliwack, BC · Remote

CA$100K - CA$250K/yr

Build long-term relationships through exceptional customer service. * Manage appointments using ... What We Offer ✔ Fully remote work environment ✔ Warm leads provided--no prospecting required ...

Intiveo

Customer Success Manager (Remote)

Vancouver, BC · Remote

CA$100K - CA$120K/yr

Post-CSR, either book a demo for Forms, Referral Management, Social Reviews, or VOIP, or secure a testimonial or Google review. * Deliver Intiveo Advocates. Drive advocates for referrals ...

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All JobsOptical Customer Service JobsRemote Optical Customer Service JobsRemote Optical Customer Service Jobs in Maple Ridge, BC

Remote Optical Customer Service information

What is the difference between Remote Optical Customer Service vs Remote Optical Sales Representative?

AspectRemote Optical Customer ServiceRemote Optical Sales Representative
Required CredentialsCustomer service experience, basic optical knowledgeOptical industry knowledge, sales skills, certifications
Work EnvironmentCustomer support, troubleshooting, order processingClient engagement, product promotion, sales negotiations
Employer & Industry UsageOptical retailers, labs, healthcare providersOptical retailers, eyewear brands, distributors
Search & Comparison IntentCustomer support roles in optical industrySales roles in optical industry

Remote Optical Customer Service focuses on assisting customers with inquiries, troubleshooting, and order management, requiring strong communication skills. In contrast, Remote Optical Sales Representatives actively promote products and close sales, often needing sales certifications and industry knowledge. Both roles serve the optical industry but differ in their primary functions and skill sets.

What are the key skills and qualifications needed to thrive as a Remote Optical Customer Service representative, and why are they important?

To succeed as a Remote Optical Customer Service representative, you need a solid understanding of optical products, customer service principles, and typically a high school diploma or equivalent. Familiarity with CRM systems, online order management platforms, and optical software is often required. Excellent communication, problem-solving abilities, and patience help build trust with customers and resolve issues efficiently. These competencies are crucial for delivering accurate support, ensuring customer satisfaction, and maintaining smooth remote operations in the optical industry.

What are some common challenges faced by Remote Optical Customer Service representatives, and how can they be effectively managed?

Remote Optical Customer Service representatives often encounter challenges such as troubleshooting eyewear issues without being physically present and communicating complex optical information to customers in an understandable way. To manage these, representatives rely on strong communication skills, detailed product knowledge, and remote diagnostic tools or video support when available. Collaborating closely with in-house opticians and leveraging a well-structured knowledge base can also help resolve customer concerns efficiently. Staying organized and proactive in follow-ups ensures a positive customer experience and helps build trust.

What is a Remote Optical Customer Service representative?

A Remote Optical Customer Service representative is a professional who assists customers with their optical needs—such as eyeglasses, contact lenses, and vision insurance—over the phone, chat, or email from a remote location. Their responsibilities often include answering product questions, helping with orders, resolving issues, and providing technical support for online optical services. By working remotely, they help customers without requiring in-person visits to an optical store, making vision care more accessible and convenient.
What job categories do people searching Remote Optical Customer Service jobs in Maple Ridge, BC look for? The top searched job categories for Remote Optical Customer Service jobs in Maple Ridge, BC are:
What cities near Maple Ridge, BC are hiring for Remote Optical Customer Service jobs? Cities near Maple Ridge, BC with the most Remote Optical Customer Service job openings:
Remote Optical Customer Service jobs near you
Infographic showing various Remote Optical Customer Service job openings in Maple Ridge, BC as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution.
Customer Support Manager

Customer Support Manager

Binary Stream

Burnaby, BC • Remote

Full-time

Medical, Dental, PTO

Posted 22 days ago

Job description

Salary: $95,000 $115,000

Binary Stream is an award-winning ISV and SaaS company with over 25 years of experience delivering solutions built for Microsoft Dynamics. We are proud to be recognized as one ofBCs Top Employers and one ofCanada's Top Small & Medium Employersfor the third-year running.


With a global team and thousands of customers worldwide, we continue to grow while staying focused on what matters most, our people, our culture, and the impact of the work we do. We are a collaborative, inclusive team guided by our core values of Team, Innovation, and Growth.

Position Summary:

Reporting to the VP, Technology & Services, the Customer Support Manager leads a global support team of eight, providing highquality support to SIs (Systems Integrators) and customers using Binary Stream products. The role focuses on supporting customers in the effective use of Binary Stream products, guiding them to additional services when appropriate, and maintaining a consistent, highquality support experience during routine and escalated situations.


Working closely with Development, Product, and other internal teams, the Customer Support Manager helps ensure customer issues are clearly understood and addressed in a way that minimizes disruption to development. With deep product knowledge and a handson approach, this role supports the team in resolving the majority of incidents independently, while contributing insight that strengthens product quality and overall support effectiveness.

What you will be responsible for:


Customer Support Leadership & Operations

  • Lead and oversee the Customer Support team, ensuring timely, highquality resolution of customer issues across implementation and ongoing product use.
  • Own daytoday support operations, including ticket intake, prioritization, and resolution, ensuring accurate documentation and status tracking.
  • Manage team scheduling and workload distribution to meet service levels and customer commitments.
  • Identify, manage, and escalate risks or issues that may impact customer satisfaction or team performance.

CrossFunctional Collaboration & Escalations

  • Act as the primary liaison between Customer Support and Development, ensuring clear communication of issues, requirements, and customer impact.
  • Lead customer escalations by contributing to technical analysis and recommended paths to resolution.
  • Proactively reduce ticket escalation to Development by improving troubleshooting, documentation, and team capability.

Performance, Coaching & Development

  • Coach and develop team members through regular feedback, objective setting, and performance reviews.
  • Create learning plans and recommend training or resources to strengthen technical and customerfacing skills.
  • Foster a collaborative, improvementfocused team culture aligned with Binary Stream values.

Customer & Product Impact

  • Deliver handson support for priority customers when needed, including product setup or configuration support.
  • Provide structured feedback to Product and leadership based on recurring issues, trends, and customer insights.


Technical Skills:

  • Experience supporting ERP software add-in solutions, ideally within the Microsoft Dynamics ecosystem (e.g., Dynamics GP, BC or F&O).
  • Working knowledge of SQL Server, including writing SQL queries or stored procedures and using common administration tools.
  • Strong understanding of software support operations and the software development life cycle (SDLC).
  • Familiarity with AIenabled tools used in customer support or operational workflows, with an interest in improving efficiency and support quality.
  • Understanding of networking fundamentals and remote access technologies (e.g., TCP/IP, Remote Desktop, VPNs) is an asset.
  • Exposure to programming or debugging in one or more languages is an asset.

Education and Experience:

  • University degree in Computer Science, Finance, or a related field, or equivalent practical experience.
  • 5+ years of experience delivering customer software support within ERP or similar enterprise business solutions, including at least 1 year of people management experience.
  • Experience working with Microsoft Dynamics (e.g. D365 Business Central) is preferred.
  • Background in software development or technical troubleshooting is preferred.
  • Experience with IT administration and enduser support in a business environment.
  • Experience delivering technical training or supporting customer enablement efforts.
  • Accounting or finance credentials are an asset.
  • Experience working in an agile, fastpaced environment.


Compensation and benefits package.


Compensation & Benefits

At Binary Stream, we recognize the importance of competitive compensation. We benchmark annually against Canadas tech sector to ensure our salary ranges remain current and compelling.


Base Salary Hiring Range:$95,000 $115,000

This range reflects the starting compensation for new hires in a full-time capacity. Final offers are based on experience, skill set, and the unique value you bring. In exceptional cases, compensation above this range may be considered.


Annual Performance-Based Bonus:

Employees are eligible for an annual performance-based bonus that reflects both individual performance and company-wide results.


Benefits.

  • 3 weeks of paid vacation
  • Extended health and dental benefits
  • Health and personal spending accounts
  • Professional development funds
  • RRSP program and stock options
  • Annual performance bonus


Why join Binary Stream.

At Binary Stream, we empower people to do their best work and grow their careers. Heres what sets us apart:

  • Competitive total rewards.A total compensation package that reflects your impact and supports your well-being.
  • Flexible work.Choose between remote work or occasional office days - your schedule, your choice.
  • Wellness culture.We prioritize balance through wellness initiatives and flexible schedules.
  • Growth opportunities.Access to learning programs, mentorship, and development funding.
  • Transparent leadership.Our CEO leads with integrity and approachability - your voice matters.
  • Connected teams.Quarterly events, cultural celebrations, and regular company-wide updates keep us engaged.


Who we are.

Were a team of curious, collaborative, and driven individuals who:

  • Solve problems together and support one another.
  • Stay humble, open to feedback, and accountable.
  • Lead with integrity and take ownership.
  • Embrace change and explore new ideas.
  • Share knowledge and continuously improve.
  • Use data to guide decisions and focus on results.


Interested in contributing to a growing global organization?Apply now.

Binary Stream Software Inc. is an equal opportunity employer. Were committed to fostering a diverse and inclusive workplace where all qualified applicants are considered without regard to age, race, gender, sexual orientation, disability, religion, national origin, or any other protected characteristic.