Remote Operations Jobs in Holyoke, MA (NOW HIRING)

Symetra has an exciting opportunity to join our Workforce Benefits enrollment team as an Enrollment Coordinator. About the role As an Enrollment Coordinator, you will be responsible for delivering high quality enrollment experiences, in partnership with the Enrollment Strategy Manager, for our broker partners and clients. You will manage timelines and coordinate across the Benefits division to drive successful Voluntary enrollments and to contribute to the achievement of Symetra's goals around case level participation.

Collaboration across the division and the ability to manage several concurrent aspects of the Enrollment process in a timely manner are essential for success in this position. What you will do Leverage Symetra's enrollment capabilities and in partnership with the Enrollment Strategy Manager, build and manage the timeline of activities required to ensure a successful enrollment process. Collaborate across the division and with external vendors, when necessary, to ensure all key project milestones are met.

Assist the team with developing best practices related to enrollment activities and use these learnings to create process improvement and efficiencies in the enrollment process. In partnership with the Marketing organization, manage the development of client specific enrollment materials. Development will include creation of materials based on a client's specific benefit plan, review of general materials and templates created by the Marketing team, and coordination of any materials reviews with outside sources such as brokers and clients.

Act as liaison for Regional Account Managers and serve as a single point of contact to support case re-enrollment efforts. Support Symetra's Voluntary growth by designing strategies that will result in successful re-enrollments that will drive high participation and raise case level premiums. Support the development of Voluntary participation reporting which will enable the organization to have better visibility into the success of various enrollment capabilities and methodologies.

Why work at Symetra "We're big enough to make an impact on the country, but small enough to care and know who you are and what you're contributing to the organization. All new ideas are welcome!" Stephanie F., VP Customer Service & Operations "If you're looking for a place to call home, grow professionally and personally and most importantly, be yourself, Symetra is the right fit." - Daniel P., Senior Underwriter What we offer you We don't take a "one-size-fits-all" approach when it comes to our employees. Our programs are designed to make your life better both at work and at home

Flexible full-time or hybrid telecommuting arrangements Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6% Paid time away including vacation and sick time, flex days and ten paid holidays Give back to your community and double your impact through our company matching Want more details. Check out our Symetra Benefits Overview Compensation $72,700 - $121,100 annually plus eligibility for Company Annual Bonus program. Who you are High School diploma required.

Bachelor's degree or equivalent work experience required. 2-5 years of experience with group benefits products. Excellent organizational, presentation and project management skills.

Proficiency with Smartsheet strongly preferred. Strong digital literacy We empower inclusion At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute.

Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.

Creating a world where more people have access to financial freedom Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products--and operate our company--to stand the test of time.

We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom. For more information about our careers visit: https://symetra.eightfold.ai/careers Work Authorization Employer work visa sponsorship and support are not provided for this role

Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company. Please review Symetra's Remote Network Minimum Requirements: As a remote-first organization committed to providing a positive experience for both employees and customers, Symetra has the following standards for employees' internet connection: Minimum Internet Speed:100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband." Internet Type:Fiber, Cable (e.g., Comcast, Spectrum), or DSL. Not Permissible:Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up

When applying to jobs at Symetra you'll be asked to test your internet speed and confirm that your internet connection meets or exceeds Symetra's standard as outlined above. Identity Verification Symetra is committed to fair and secure hiring practices. For all roles, candidates will be required (after the initial phone screen) to be on video for all interviews.

Symetra will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently, e.g. through use of a false identity. Failure to comply with verification procedures may result in: Disqualification from the recruitment process Withdrawal of a job offer Termination of employment and other criminal and/or civil remedies, if fraud is discovered