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Remote Operations Jobs in Fitchburg, MA (NOW HIRING)

Prosegur

iSOC Technical Operations Manager

Lowell, MA · Remote

iSOC Technical Operations Manager The iSOC Technical Operations Manager oversees the technical ... Experience in electronic security, SOC, remote video monitoring, or integrated security technology.

Clinton Savings Bank

Loan Operations Manager

Clinton, MA · On-site +1

$66K - $90K/yr

Loan Operations Manager Pay Range $66,971 - $90,413 annually Hybrid with 2 days remote. Standard business hours; additional hours may be required during audits, examinations, or system conversions.

DaVita

Regional Operations Director (ROD)

Hollis, NH · On-site +1

... remote clinics. * Portfolio: Oversight of clinics in both the Houston area and the West Texas ... Operational Excellence: Address top growth priorities and patient census; lead successful ...

thg

Senior Information Security Engineer (REMOTE)

Worcester, MA · On-site +1

$106K - $144K/yr

... remote work arrangement. POSITION OVERVIEW: The Senior Information Security Engineer (SIEM & IDS ... Operational Excellence & Governance * Ensure both SIEM and IDS/IPS solutions are aligned with ...

thg

Senior Information Security Engineer (REMOTE)

Worcester, MA · On-site +1

$106K - $144K/yr

... remote work arrangement. POSITION OVERVIEW: The Senior Information Security Engineer (SIEM & IDS ... Operational Excellence & Governance * Ensure both SIEM and IDS/IPS solutions are aligned with ...

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Remote Operations information

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$9

$24

$49

How much do remote operations jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for remote operations in Fitchburg, MA is $24.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.58 and $27.98 per hour, depending on experience, location, and employer.

How does a remote operations professional typically collaborate with on-site teams to ensure smooth workflows?

Remote Operations professionals often rely on digital communication tools such as project management software, instant messaging, and video conferencing to stay aligned with on-site teams. They attend regular virtual meetings, share updates in real time, and document processes meticulously to bridge the physical gap. Building strong relationships and maintaining clear, proactive communication are essential to ensure that operational goals are met seamlessly, despite location differences. This collaborative approach helps prevent misunderstandings and keeps projects running efficiently.

What are the key skills and qualifications needed to thrive in remote operations, and why are they important?

To excel in Remote Operations, strong analytical abilities, operational coordination experience, and relevant educational background in operations, logistics, or a related field are essential. Familiarity with digital communication platforms, remote monitoring tools, and project management software is typically required. Exceptional time management, problem-solving, and self-motivation are standout soft skills for this role. These skills ensure effective oversight, seamless coordination, and high productivity when managing operations from a distance.

What is the difference between Remote Operations vs Remote Customer Support?

AspectRemote OperationsRemote Customer Support
Primary RoleOversees business processes, logistics, and operational workflows remotelyAssists customers with product or service inquiries remotely
Required SkillsProcess management, communication, problem-solvingCommunication, empathy, product knowledge
Work EnvironmentTypically involves coordination with teams, data analysis, and planningCustomer interaction via chat, email, or phone
Common CertificationsBusiness administration, project managementCustomer service certifications, communication skills

Remote Operations focuses on managing business processes and workflows remotely, while Remote Customer Support centers on assisting customers directly. Both roles require strong communication skills but differ in daily tasks and skill sets. Understanding these differences helps job seekers find the right remote role aligned with their skills and career goals.

What are remote operations?

Remote operations refer to managing and executing business functions or tasks from a location outside a traditional office, often using digital tools and communication platforms. In a job context, roles like remote operations specialists involve coordinating workflows, monitoring systems, and ensuring efficiency without being physically present at a central site.

Who is the best company to work for remotely?

There is no definitive best company for remote operations roles, as it depends on factors like company culture, industry, and job requirements. Many organizations across technology, customer service, and marketing sectors offer remote positions with competitive benefits and flexible schedules. Job seekers should research company reviews, remote work policies, and role-specific expectations to find the best fit for their skills and preferences.

What are the most commonly searched types of Operations jobs in Fitchburg, MA?

The most popular types of Operations jobs in Fitchburg, MA are:

What job categories do people searching Remote Operations jobs in Fitchburg, MA look for?

The top searched job categories for Remote Operations jobs in Fitchburg, MA are:

What cities near Fitchburg, MA are hiring for Remote Operations jobs?

Cities near Fitchburg, MA with the most Remote Operations job openings:

Remote Operations jobs near you
Infographic showing various Remote Operations job openings in Fitchburg, MA as of August 2026, with employment types broken down into 1% Internship, 85% Full Time, 11% Part Time, 2% Contract, and 1% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $50,826 per year, or $24.4 per hour.

iSOC Technical Operations Manager

Prosegur

Lowell, MA • Remote

Full-time

Posted 8 days ago

Prosegur rating

5.7

Company rating: 5.7 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

73rd of 118 rated security

Job description

iSOC Technical Operations Manager

The iSOC Technical Operations Manager oversees the technical operations, systems, integrations, client onboarding, and service delivery of Prosegur’s iSOC. This role serves as a key liaison between iSOC Operations, Sales, Project Management, field teams, technology partners, and clients.

Working closely with the SVP of Technology, the Manager ensures monitoring platforms, video analytics, alarm integrations, and related technologies are configured, maintained, and supported to meet operational and client needs. The role also provides technical troubleshooting, service management, and occasional after-hours support for critical issues, upgrades, and testing.

Key Responsibilities

Client Onboarding & Implementation:

  • Lead technical onboarding, configuration, integration, testing, and activation of new iSOC clients.
  • Serve as a technical contact for IMMIX, NICE, iSOC Suite, and related integrations.
  • Configure and validate video analytics, alarm events, monitoring procedures, and system functionality.
  • Support the transition of new clients into ongoing iSOC operations.

Technical Operations & Systems Support:

  • Provide technical support and escalation assistance for iSOC personnel, technicians, and installers.
  • Troubleshoot video, monitoring, analytics, alarm, network, and integration issues.
  • Support system maintenance, upgrades, configuration changes, and testing.

Technology Platform Admin:

  • Support the evaluation and implementation of AI-driven monitoring, analytics, and automation solutions.
  • Provide technical oversight of IMMIX, Calipsa AI, Actuate AI, POPS, Pinnacle, NICE, and other iSOC platforms.
  • Manage platform configuration, testing, troubleshooting, enhancements, and integrations. 

Sales & Project Management Support:

  • Provide technical expertise to Sales and Project Management for new and existing iSOC opportunities.
  • Evaluate monitoring requirements, system compatibility, integrations, analytics, and technical solutions.
  • Support client discussions, commissioning, testing, and transition to operational monitoring.

Reporting & Business Intelligence:

  • Develop and maintain Power BI dashboards, operational metrics, and client reports.
  • Analyze data to identify trends and opportunities for service and operational improvement.
  • Ensure reporting is accurate, timely, and aligned with client and internal requirements.

Service Management & Quality Assurance:

  • Support service ticket management, technical issue resolution, system audits, and testing.
  • Track technical issues and support timely resolution.
  • Maintain technical documentation, system records, testing results, and client information.
  • Support quality assurance and consistent system performance.

Client & Operational Support

  • Serve as a technical and operational resource for iSOC clients and monitoring personnel.
  • Act as an escalation point for technical issues and support key accounts as needed.
  • Collaborate across Technology, Operations, Sales, Project Management, Service, and field teams.
  • Support training, knowledge transfer, automation, scalability, and continuous improvement.

Qualifications

Required:

  • Experience in electronic security, SOC, remote video monitoring, or integrated security technology.
  • Knowledge of video surveillance, intrusion detection, alarm monitoring, video analytics, and related systems.
  • Experience troubleshooting technical systems and supporting technicians or operations teams.
  • Experience with client onboarding, system testing, documentation, and service support.
  • Strong communication, organization, analytical, and problem-solving skills.
  • Ability to manage multiple priorities and communicate technical concepts to varied audiences.

Preferred

  • Experience with IMMIX, NICE, Brivo, Pinnacle, Axis, Avigilon, Genetec, Hanwha, or similar platforms.
  • Experience with AI-based video analytics, central station operations, or enterprise VMS/access control systems.
  • Experience with Power BI, data analytics, dashboards, and client reporting.
  • Knowledge of networking and security system integrations. 
  • Experience supporting enterprise or multi-site security programs.

At Prosegur, we make our world safer by taking care of people and businesses while remaining at the forefront of innovation. Every day, we work to secure what our clients value most, from their families to their assets, from their reputation to their networks, and from their money to their cloud. As the 3rd largest security services provider, our 175k+ team members in 36 countries combine and adapt global best practices to match the unique nature of each market we serve and partner with Electronic Security, Global Risk Services, CyberSecurity, and Remote Services (iSOC) divisions to create meaningful ‘Hybrid Security' solutions for Prospects. 


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