ZipRecruiter

Log In

2

Remote Operations Jobs in Albuquerque, NM (NOW HIRING)

BCForward

Remote Call Center Agent

Albuquerque, NM · Remote

$19.90/hr

Remote (Local to State of New Mexico) Start Date: Oct 19 th , 2026 - The client is expecting 100 ... Duration: 12+ Months Project Operation Hours: M-F, 8-hour shifts between 7:00 AM - 7:00 PM MST ...

Liveops

Remote Customer Service Agent

Rio Rancho, NM · Remote

$14.50 - $19.50/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Flexible scheduling; client hours of operation vary. * Availability expectations differ by client ...

Liveops

Remote Customer Service Agent

Albuquerque, NM · Remote

$15 - $20/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Flexible scheduling; client hours of operation vary. * Availability expectations differ by client ...

next page

Showing results 1-20

All JobsOperations JobsRemote Operations JobsRemote Operations Jobs in Albuquerque, NM

Remote Operations information

See Albuquerque, NM salary details

$9

$23

$47

How much do remote operations jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for remote operations in Albuquerque, NM is $23.41, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $26.78 per hour, depending on experience, location, and employer.

How does a remote operations professional typically collaborate with on-site teams to ensure smooth workflows?

Remote Operations professionals often rely on digital communication tools such as project management software, instant messaging, and video conferencing to stay aligned with on-site teams. They attend regular virtual meetings, share updates in real time, and document processes meticulously to bridge the physical gap. Building strong relationships and maintaining clear, proactive communication are essential to ensure that operational goals are met seamlessly, despite location differences. This collaborative approach helps prevent misunderstandings and keeps projects running efficiently.

What are the key skills and qualifications needed to thrive in remote operations, and why are they important?

To excel in Remote Operations, strong analytical abilities, operational coordination experience, and relevant educational background in operations, logistics, or a related field are essential. Familiarity with digital communication platforms, remote monitoring tools, and project management software is typically required. Exceptional time management, problem-solving, and self-motivation are standout soft skills for this role. These skills ensure effective oversight, seamless coordination, and high productivity when managing operations from a distance.

What is the difference between Remote Operations vs Remote Customer Support?

AspectRemote OperationsRemote Customer Support
Primary RoleOversees business processes, logistics, and operational workflows remotelyAssists customers with product or service inquiries remotely
Required SkillsProcess management, communication, problem-solvingCommunication, empathy, product knowledge
Work EnvironmentTypically involves coordination with teams, data analysis, and planningCustomer interaction via chat, email, or phone
Common CertificationsBusiness administration, project managementCustomer service certifications, communication skills

Remote Operations focuses on managing business processes and workflows remotely, while Remote Customer Support centers on assisting customers directly. Both roles require strong communication skills but differ in daily tasks and skill sets. Understanding these differences helps job seekers find the right remote role aligned with their skills and career goals.

What are remote operations?

Remote operations refer to managing and executing business functions or tasks from a location outside a traditional office, often using digital tools and communication platforms. In a job context, roles like remote operations specialists involve coordinating workflows, monitoring systems, and ensuring efficiency without being physically present at a central site.

Who is the best company to work for remotely?

There is no definitive best company for remote operations roles, as it depends on factors like company culture, industry, and job requirements. Many organizations across technology, customer service, and marketing sectors offer remote positions with competitive benefits and flexible schedules. Job seekers should research company reviews, remote work policies, and role-specific expectations to find the best fit for their skills and preferences.

What are the most commonly searched types of Operations jobs in Albuquerque, NM?

The most popular types of Operations jobs in Albuquerque, NM are:

What are popular job titles related to Remote Operations jobs in Albuquerque, NM?

For Remote Operations jobs in Albuquerque, NM, the most frequently searched job titles are:

What job categories do people searching Remote Operations jobs in Albuquerque, NM look for?

The top searched job categories for Remote Operations jobs in Albuquerque, NM are:

Remote Operations jobs near you
Infographic showing various Remote Operations job openings in Albuquerque, NM as of September 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $48,698 per year, or $23.4 per hour.

IT Manager - Data & Analytics Platform Operations - Remote

Albuquerque, NM • On-site, Remote

Prime Therapeutics LLC
Insurance Services • 1 - 5K employees
Learn more about Prime Therapeutics LLCexternal

Full-time

Posted 6 days ago

Prime Therapeutics rating

7.9

Company rating: 7.9 out of 10

Based on 48 frontline employees who took The Breakroom Quiz

16th of 113 rated pharmacies

Job description

At Prime Therapeutics (Prime), we are a different kind of PBM, with a purpose beyond profits and a unique ability to connect care for those we serve. Looking for a purpose-driven career? Come build the future of pharmacy with us.
Job Posting Title
IT Manager - Data & Analytics Platform Operations - RemoteJob Description
The Manager, Data & Analytics Platform Operations is responsible for the leadership, governance, operational excellence, and continuous improvement of enterprise data, analytics, reporting, integration, and data platform technologies. This role oversees day-to-day platform operations, service delivery, team management, capacity planning, and strategic platform modernization initiatives to ensure reliable, secure, and scalable services that support business objectives. The Manager partners with IT and business leaders, architecture, engineering, infrastructure, cloud, security, and vendors to align platform strategy with organizational priorities while driving efficiency, adoption, innovation, and business value.
This role combines people leadership, technical expertise, governance, and strategic planning to ensure platform stability, compliance, modernization, and long-term sustainability.
Responsibilities
Platform Operations & Service Delivery
  • Lead daily operations and support for enterprise data, analytics, reporting, integration, and cloud data platforms.
  • Ensure platform availability, performance, reliability, supportability, and scalability.
  • Establish and monitor operational metrics, SLAs, KPIs, and service health dashboards.
  • Manage incident response, problem management, root cause analysis, and operational recovery activities.
  • Oversee platform upgrades, patching, maintenance planning, release management, and environment governance.
  • Implement operational best practices for observability, monitoring, resilience, and service management.
  • Ensure compliance with enterprise security, regulatory, audit, and operational standards.

Governance, Intake & Portfolio Management
  • Manage demand intake processes, work prioritization, resource allocation, and operational planning.
  • Establish governance frameworks, platform standards, documentation, controls, and operational procedures.
  • Monitor risks, issues, dependencies, and mitigation plans across supported platforms.
  • Provide transparent executive reporting and operational performance updates.
  • Partner with stakeholders to define priorities that align platform investments with business goals. Support capacity planning and workforce management to meet current and future business needs.

Team Leadership & Talent Development
  • Lead and develop a team of engineers, administrators, platform specialists, and support personnel. Create a productive, collaborative, and inclusive work environment that promotes innovation and accountability.
  • Establish clear objectives, performance expectations, and career development plans.
  • Manage staffing, succession planning, and professional development initiatives. Coach, mentor, and evaluate team members using standardized performance metrics and feedback processes.
  • Lead teams through changing priorities, large-scale initiatives, and modernization programs.

Stakeholder & Vendor Management
  • Build strong partnerships with business leaders, product teams, and technology stakeholders.
  • Facilitate engagement with internal and external customers to improve platform adoption, user experience, and service outcomes.
  • Collaborate with cloud, infrastructure, data engineering, security, architecture, and automation teams.
  • Serve as the primary operational escalation point for platform-related issues and service improvements.
  • Communicate platform roadmaps, operational status, risks, and modernization progress to leadership.

Strategy, Modernization & Continuous Improvement
  • Support enterprise cloud transformation and data platform modernization initiatives.
  • Identify opportunities to automate operational processes and improve service efficiency.
  • Drive implementation of tools, methodologies, and practices that enhance platform reliability and productivity.
  • Develop operational analytics and performance reporting to support data-driven decision making.
  • Align platform strategy with organizational goals, industry best practices, compliance requirements, and emerging technologies.
  • Champion innovation and continuous improvement across the Data & Analytics ecosystem.

Financial & Operational Accountability
  • Manage budgets, vendor spend, licensing costs, and operational expenses associated with supported platforms.
  • Monitor resource utilization and ensure effective allocation of people, technology, and financial resources.
  • Ensure accountability for operational outcomes, platform investments, and modernization initiatives.
  • Support business case development and planning for future platform enhancements and strategic investments.

Other duties as assigned
Minimum Qualifications
  • Bachelor's degree in information systems or related area of study, or equivalent combination of education and/or relevant work experience; HS diploma from an accredited school or equivalent GED required
  • 6 years of years of Information Technology experience supporting enterprise data, analytics, business intelligence, integration, or data platform technologies
  • 2 years of leadership/people management experience

Must be eligible to work in the United States without the need for work visa or residency sponsorship
Additional Qualifications
  • Strong understanding of:
    • Business Intelligence and Analytics platforms
    • Data Integration and ETL technologies
    • Data Warehousing and Cloud Data Platforms
    • Incident, Change, and Problem Management
    • Operational Governance and Compliance Controls

  • Excellent communication and stakeholder management skills to bridge technical and non-technical teams
  • Strong problem-solving and business analysis capabilities
  • Ability to lead teams through context switching, shifting priorities, and large-scale IT initiatives
  • Strong leadership and interpersonal skills, fostering collaboration in fast-paced, changing environments
  • Minimal travel on an as needed basis

Preferred Qualifications
  • Experience with enterprise data and analytics ecosystems such as Big Query, Looker, Tableau, Power BI, Cognos, Informatica, DataStage, SnapLogic, Qlik Replicate, Denodo, SAS, or similar platforms.
  • Experience leading cloud migration, platform modernization, and transformation initiatives.
  • Experience with DevOps, CI/CD, Infrastructure as Code, automation, platform monitoring, and observability practices.
  • Experience in healthcare, PBM, or other highly regulated industries.
  • Experience supporting distributed and remote technology teams.

Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their job, and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures
Every employee must be able to perform the essential functions of the job and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions, absent undue hardship. In addition, Prime retains the right to change or assign other duties to this job
Potential pay for this position ranges from $124,000.00 - $211,000.00 based on experience and skills.
To review our Benefits, Incentives and Additional Compensation, visit our Benefits Page and click on the "Benefits at a glance" button for more detail (https://www.primetherapeutics.com/benefits).
Prime Therapeutics LLC is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex (including pregnancy), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law.
We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.
Prime Therapeutics LLC is a Tobacco-Free Workplace employer.
Positions will be posted for a minimum of five consecutive workdays.

What Prime Therapeutics employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Prime Therapeutics logo

About Prime Therapeutics

Sourced by ZipRecruiter

Prime Therapeutics, located in Eagan, MN, is a pharmacy benefits management company that has been serving the healthcare industry since its foundation. They are an integral participant in the medical sector, specifically in the realm of health insurance. They focus on providing innovative pharmacy benefits and services to more than 30 million members nationwide. Besides their main pharmacy benefit management, they offer mail service pharmacy, specialty pharmacy, benefits management, and consultative engagement services to ensure individuals have continuous access to affordable prescription drugs. Prime Therapeutics, founded around three decades ago, has grown to stand out as a leader in its industry, thanks to its commitment to improving the health of its clients.

Industry

Insurance services

Company size

1,001 - 5,000 Employees

Headquarters location

Eagan, MN, US

Year founded

1987

Social media

FacebookTwitter

View All Prime Therapeutics Jobs

Apply