Remote Operations Specialist Jobs in Raleigh, NC

Join our Deloitte AI & Engineering team to transform technology platforms, drive innovation, and help make a significant impact on our clients' success. You'll work alongside talented professionals reimagining and reengineering operations and processes that are critical to businesses. Your contributions can help clients improve financial performance, accelerate new digital ventures, and fuel growth through innovation.

Work you'll do

As a Product Specialist on the AI & Engineering team, you will be responsible for:

• Gathering and documenting pension plan requirements, including plan provisions, eligibility and vesting rules, and service crediting definitions
• Defining and maintaining benefit calculation requirements, service purchase and buyback rules, and annuity options, including survivor benefit elections
• Developing end-to-end pension process flows and translating pension policies into configuration logic and executable business rules for the pension calculation engine
• Analyzing and validating source data and collaborating with Product, Technology, and UI/UX teams to align rules-engine behavior, calculation requirements, and retirement workflow design
• Planning and executing scenario-based testing and complex calculation validation to confirm expected outcomes across edge cases

A successful candidate would possess these skills:

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to provide clear guidance to others

The team

Deloitte's Government & Public Services (GPS) practice - our people, ideas, technology and outcomes - is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

Our Industry Solutions clients seek verticalized solutions that transform how they sell products, deliver services, generate growth, and fulfill mission-critical operations. The Industry Solutions offering delivers integrated business expertise with repeatable scaled technology solutions that are specifically engineered for each sector's IndustryAdvantageTM.

Qualifications

Required:

• Bachelor's degree
• 3+ years of experience delivering benefits plan solutions in product management, benefits operations, benefits analysis, benefits administration, or business analysis roles
• 2+ years of experience with pension plan structures, service history, eligibility rules, and benefit calculations
• Ability to travel 0-50%, on average, based on the work you do and the clients and industries/sectors you serve.
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Preferred:

• Experience supporting federal, state, or local benefits products
• Experience supporting large employer benefits environments
• Experience with state or municipal pension systems, the Federal Employees Retirement System (FERS), or the Civil Service Retirement System (CSRS)

For individuals assigned and/or hired to work in a remote role, Deloitte is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to a remote role and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $88,800 to $148,000.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Join our Deloitte AI & Engineering team to transform technology platforms, drive innovation, and help make a significant impact on our clients' success. You'll work alongside talented professionals reimagining and reengineering operations and processes that are critical to businesses. Your contributions can help clients improve financial performance, accelerate new digital ventures, and fuel growth through innovation.

Work you'll do

As a Product Specialist on the AI & Engineering team, you will be responsible for:

• Gathering and documenting pension plan requirements, including plan provisions, eligibility and vesting rules, and service crediting definitions
• Defining and maintaining benefit calculation requirements, service purchase and buyback rules, and annuity options, including survivor benefit elections
• Developing end-to-end pension process flows and translating pension policies into configuration logic and executable business rules for the pension calculation engine
• Analyzing and validating source data and collaborating with Product, Technology, and UI/UX teams to align rules-engine behavior, calculation requirements, and retirement workflow design
• Planning and executing scenario-based testing and complex calculation validation to confirm expected outcomes across edge cases

A successful candidate would possess these skills:

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to provide clear guidance to others

The team

Deloitte's Government & Public Services (GPS) practice - our people, ideas, technology and outcomes - is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

Our Industry Solutions clients seek verticalized solutions that transform how they sell products, deliver services, generate growth, and fulfill mission-critical operations. The Industry Solutions offering delivers integrated business expertise with repeatable scaled technology solutions that are specifically engineered for each sector's IndustryAdvantageTM.

Qualifications

Required:

• Bachelor's degree
• 3+ years of experience delivering benefits plan solutions in product management, benefits operations, benefits analysis, benefits administration, or business analysis roles
• 2+ years of experience with pension plan structures, service history, eligibility rules, and benefit calculations
• Ability to travel 0-50%, on average, based on the work you do and the clients and industries/sectors you serve.
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Preferred:

• Experience supporting federal, state, or local benefits products
• Experience supporting large employer benefits environments
• Experience with state or municipal pension systems, the Federal Employees Retirement System (FERS), or the Civil Service Retirement System (CSRS)

For individuals assigned and/or hired to work in a remote role, Deloitte is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to a remote role and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $88,800 to $148,000.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.