Remote Operations Specialist Jobs in Raleigh, NC

Description

This company is a leading private mortgage insurance company that partners with more than 1,800 lenders across the U.S. to help make homeownership possible. Their Lender Servicing Operations team supports the administration of mortgage insurance policies, premium billing, payment processing, and customer account maintenance. As a Junior Financial Operations Specialist, you'll support the day-to-day maintenance of the companies mortgage insurance portfolio by processing premium payments, applying cash receipts, researching billing discrepancies, and servicing customer accounts. You'll work closely with both lender customers and internal teams to ensure accuracy, resolve issues, and deliver a high level of service in a fast-paced, detail-oriented environment.

This role is ideal for someone with experience in financial operations, accounts receivable, banking, mortgage servicing, or insurance who enjoys problem-solving, customer interaction, and working with data.

• The Specialist will research, validate and process requested adjustments to payments applied abiding by the policies and procedures set by management.

• Process cash receipts to outstanding invoices through matching of receipts to payment files

• Proactively route other certificate maintenance transactional documentation to appropriate area within Lender Servicing

• Manually data enter accurately premium received from non-electronic customers or exception payments at a certificate level prior to month-end or the customer’s next billing cycle

• Utilize automated system procedures to upload payment data files and resolve any processing issues with file upload failures

• Monitor and reduce the number of suspense items by actively engaging internal and external customers in resolution and prevent reoccurrence.

• Manage email correspondence and answer incoming calls via cash application phone system.

• Manage servicer transfers manually and/or uploading to loan transfer application

Skills

typing, Microsoft excel, Microsoft word, Microsoft access, ServiceNow, Project management, Customer service, Data analysis, Financial, Finance

Top Skills Details

typing, Microsoft excel, Microsoft word, Microsoft access, ServiceNow

Additional Skills & Qualifications

* Required 10,000 keystrokes per hour or 45 WPM

* Must have strong skill set in the basic functions within Microsoft Excel, Word and Access

* Must be flexible and demonstrate the ability to adapt to new reassignments as directed

* Ability to approach service and resolution through the eyes of the customer while finding the appropriate balance between customer and business needs

* Ability to function effectively as part of a team, motivating and assisting others as needed

* Be able to work in a fast paced and diverse work environment

* Ability to remain flexible in a changing environment

* Ability to provide insight to the team in improving processes and increase effectiveness

* Strong problem-solving skills

* Strong written and verbal communication skills

* Excellent time management and organization skills

* Strong collaboration skills

* Ability to influence others

* Demonstrated excellence in customer service

* Strong operational mindset with effective critical thinking skills

* Ability to work with little or no supervision

Experience Level

Entry Level

This is a Contract position based out of Raleigh, NC.

The pay range for this position is $18.00 - $20.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Sep 11, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.