Jacksonville, FL | Newark, NJ | Remote Employment Type: Full-Time Drive Performance. Deliver Results. National Recovery Associates (NRA) is seeking an experienced Director of Analytics & Operations ...
Jacksonville, FL | Newark, NJ | Remote Employment Type: Full-Time Drive Performance. Deliver Results. National Recovery Associates (NRA) is seeking an experienced Director of Analytics & Operations ...
Jacksonville, FL | Newark, NJ | Remote Employment Type: Full-Time Drive Performance. Deliver Results. National Recovery Associates (NRA) is seeking an experienced Director of Analytics & Operations ...
Jacksonville, FL | Newark, NJ | Remote Employment Type: Full-Time Drive Performance. Deliver Results. National Recovery Associates (NRA) is seeking an experienced Director of Analytics & Operations ...
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Remote Operations Analyst information
See Yulee, FL salary details
$12.96 - $16.33
5% of jobs
$16.33 - $19.69
15% of jobs
$21.06 is the 25th percentile. Wages below this are outliers.
$19.69 - $23.05
12% of jobs
$23.05 - $26.41
14% of jobs
The median wage is $27.53 / hr.
$26.41 - $29.78
13% of jobs
$29.77 - $33.14
12% of jobs
$34.65 is the 75th percentile. Wages above this are outliers.
$33.14 - $36.50
11% of jobs
$36.50 - $39.86
7% of jobs
$39.86 - $43.22
4% of jobs
$43.22 - $46.59
2% of jobs
$46.59 - $49.95
5% of jobs
$12
$29
$49
How much do remote operations analyst jobs pay per hour?
What are the key skills and qualifications needed to thrive as a remote operations analyst?
To thrive as a Remote Operations Analyst, you need strong analytical abilities, data interpretation skills, and experience with process optimization, typically supported by a degree in business, operations, or a related field. Familiarity with tools like Excel, data visualization platforms (such as Tableau or Power BI), and workflow management systems is commonly required, and certifications in Lean Six Sigma or project management can be advantageous. Excellent communication, time management, and problem-solving skills are essential for collaborating with cross-functional teams and working independently. These competencies are crucial for accurately monitoring operational performance and driving improvements from a remote setting.
What are the typical daily responsibilities of a remote operations analyst?
As a Remote Operations Analyst, your typical day involves gathering and analyzing operational data, identifying trends or inefficiencies, and generating actionable insights to enhance workflows. You'll often work with digital dashboards and reporting tools to monitor key performance indicators and create reports for management. Collaboration is frequent with other departments, such as IT, customer service, or logistics, to implement process improvements or investigate challenges. While your work is largely independent, strong virtual teamwork and communication skills are vital to keep projects on track and ensure seamless remote collaboration.
What is a remote operations analyst?
A Remote Operations Analyst monitors and manages operational processes, systems, or data for a company from a remote location. They analyze performance metrics, troubleshoot issues, and optimize workflows to ensure efficiency. This role often involves using digital tools, data analytics, and communication platforms to collaborate with teams and provide actionable insights. Industries such as finance, technology, and logistics frequently employ Remote Operations Analysts to maintain seamless operations across distributed teams. Strong analytical, problem-solving, and communication skills are essential for success in this role.

Full-time
This job post has expired today. Applications are no longer accepted.
Job description
Location: Jacksonville, FL | Newark, NJ | Remote Employment Type: Full-Time
Drive Performance. Deliver Results.National Recovery Associates (NRA) is seeking an experienced Director of Analytics & Operations to lead the strategy, reporting, and operational performance of our collections organization. This role is ideal for a leader who understands both collections operations and analytics. You\'ll develop KPIs, analyze portfolio performance, identify operational opportunities, and provide executive leadership with the insights needed to improve recovery results and client performance.
What You\'ll Do- Develop and oversee operational KPIs, dashboards, and executive reporting.
- Analyze portfolio performance and recommend strategies to improve recovery results.
- Identify trends, opportunities, and operational risks through data analysis.
- Partner with Operations to improve collector and team performance.
- Present performance metrics and business insights to executive leadership and clients.
- Support forecasting, capacity planning, and operational strategy.
- Ensure data integrity and reporting accuracy across the organization.
- Collaborate with Compliance, IT, Client Services, and Operations on strategic initiatives.
- Ensure compliance with FDCPA, TCPA, FCRA, and company policies.
Required:
- 8-10 years of experience in collections, accounts receivable management (ARM), financial services, or recovery operations.
- Experience leading analytics, reporting, or operational performance initiatives.
- Strong understanding of collections KPIs, portfolio performance, and operational metrics.
- Experience developing executive dashboards and performance reporting.
- Ability to turn complex data into actionable business recommendations.
- Strong leadership, communication, and problem-solving skills.
- Knowledge of FDCPA, TCPA, FCRA, and collections industry best practices.
Preferred:
- Experience with debt buying, consumer collections, or legal collections.
- Experience with Power BI, Tableau, SQL, Excel, or other business intelligence tools.
- Experience presenting performance results to executive leadership and clients.
- Influence business strategy and operational performance.
- Work directly with executive leadership.
- Lead high-impact analytics and reporting initiatives.
- Competitive compensation and benefits.
- Opportunity to make a measurable impact in a growing organization.
- Director of Analytics
- Director of Operations
- Director of Business Intelligence
- Director of Collections Analytics
- Director of Portfolio Analytics
- Business Intelligence Manager
- Operations Analytics Manager
- Senior Data Analytics Manager
- Director of Performance Analytics
- Collections Operations Manager
If you\'re passionate about using data to improve operations, optimize portfolio performance, and help drive strategic business decisions, we\'d love to hear from you.
About National Recovery Associates
Sourced by ZipRecruiter
Industry
Finance and insurance
Company size
51 - 200 Employees
Headquarters location
Newark, NJ, US
Year founded
2000