Indian Harbour Beach, FL · Remote
$20 - $30/hr
Learner Support Analyst (Contract, Remote) CapeTalent isn't your average staffing agency. We ... Maintain operational awareness of ongoing webinars, Fast Track cohorts, and strategic incentive ...
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Indian Harbour Beach, FL · Remote
$20 - $30/hr
Learner Support Analyst (Contract, Remote) CapeTalent isn't your average staffing agency. We ... Maintain operational awareness of ongoing webinars, Fast Track cohorts, and strategic incentive ...
This is a remote position. OCFO Financial Management Analyst - ESAG - Remote BizFirst is assisting ... operational support to federal defense agencies through targeted expertise and mission-aligned ...
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This is a remote position. OCFO Financial Management Analyst - ESAG - Remote BizFirst is assisting ... operational support to federal defense agencies through targeted expertise and mission-aligned ...
Provide backup support to Prior Approval operations when needed. * Identify process improvements ... remote
Provide backup support to Prior Approval operations when needed. * Identify process improvements ... remote
Melbourne, FL · On-site +1
$16.75 - $22.50/hr
... operational effectiveness across the supply chain. Key Responsibilities include: * Organize ... Ability to work independently while collaborating effectively with cross-functional and remote ...
Melbourne, FL · On-site +1
$16.75 - $22.50/hr
... operational effectiveness across the supply chain. Key Responsibilities include: * Organize ... Ability to work independently while collaborating effectively with cross-functional and remote ...
Cocoa, FL · Remote
$75K - $92K/yr
... analysis and adjust programming Collaborate with clinical and operational teams Support clients across home, center, and remote settings Expectations Meet established billable hour requirements ...
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Cocoa, FL · Remote
$75K - $92K/yr
... analysis and adjust programming Collaborate with clinical and operational teams Support clients across home, center, and remote settings Expectations Meet established billable hour requirements ...
Melbourne, FL · On-site +1
$16.75 - $22.50/hr
... operational effectiveness across the supply chain. Key Responsibilities include: * Organize ... Ability to work independently while collaborating effectively with cross-functional and remote ...
Melbourne, FL · On-site +1
$16.75 - $22.50/hr
... operational effectiveness across the supply chain. Key Responsibilities include: * Organize ... Ability to work independently while collaborating effectively with cross-functional and remote ...
Melbourne, FL · Remote
$40 - $50/hr
Strong analytical skills. * Attention to detail. * Ability to work with sensitive information. Responsibilities: * Support the travel and expense team and corporate card submissions. * Process ...
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Melbourne, FL · Remote
$40 - $50/hr
Strong analytical skills. * Attention to detail. * Ability to work with sensitive information. Responsibilities: * Support the travel and expense team and corporate card submissions. * Process ...
Rockledge, FL · On-site +1
$85K - $101K/yr
You will support our HR, operations, finance, and marketing functions rather than sitting inside just one of them. If you like variety, ownership of your own queue, and being the person who makes ...
Rockledge, FL · On-site +1
$85K - $101K/yr
You will support our HR, operations, finance, and marketing functions rather than sitting inside just one of them. If you like variety, ownership of your own queue, and being the person who makes ...
Rockledge, FL · On-site +1
... Operations and Management, Engineering and Logistics Services, Data Analytics and Business ... Various positions available, hybrid remote/in-office options may vary. What We're Looking For: We ...
Rockledge, FL · On-site +1
... Operations and Management, Engineering and Logistics Services, Data Analytics and Business ... Various positions available, hybrid remote/in-office options may vary. What We're Looking For: We ...
Titusville, FL · On-site +1
Mechanical Systems Engineer Onsite Kennedy Space Center /Florida - No Hybrid or remote is available ... the development, analysis, integration, verification, testing, and operation of spacecraft ...
Titusville, FL · On-site +1
Mechanical Systems Engineer Onsite Kennedy Space Center /Florida - No Hybrid or remote is available ... the development, analysis, integration, verification, testing, and operation of spacecraft ...
This is a remote leadership position responsible for managing, coaching, and developing a ... Ability to analyze sales performance metrics and develop strategies to improve results.
New
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This is a remote leadership position responsible for managing, coaching, and developing a ... Ability to analyze sales performance metrics and develop strategies to improve results.
New
Melbourne, FL; Remote Opportunity Job Schedule: 9/80: Employees work 9 out of every 14 days ... operations, program management, and supply chain. This individual contributor will partner with ...
Melbourne, FL; Remote Opportunity Job Schedule: 9/80: Employees work 9 out of every 14 days ... operations, program management, and supply chain. This individual contributor will partner with ...
Palm Shores, FL · Remote
$110K - $120K/yr
Hybrid - onsite and remote Overview As an Endpoint Systems Engineer, you will be responsible for ... Partner with cybersecurity to analyze vulnerability scans and prioritize remediation efforts.
Quick apply
Palm Shores, FL · Remote
$110K - $120K/yr
Hybrid - onsite and remote Overview As an Endpoint Systems Engineer, you will be responsible for ... Partner with cybersecurity to analyze vulnerability scans and prioritize remediation efforts.
Palm Shores, FL · Remote
$110K - $120K/yr
Hybrid - onsite and remote Overview As an Endpoint Systems Engineer, you will be responsible for ... Partner with cybersecurity to analyze vulnerability scans and prioritize remediation efforts.
Quick apply
Palm Shores, FL · Remote
$110K - $120K/yr
Hybrid - onsite and remote Overview As an Endpoint Systems Engineer, you will be responsible for ... Partner with cybersecurity to analyze vulnerability scans and prioritize remediation efforts.
Palm Shores, FL · Remote
$110K - $120K/yr
Hybrid - onsite and remote Overview As an Endpoint Systems Engineer, you will be responsible for ... Partner with cybersecurity to analyze vulnerability scans and prioritize remediation efforts.
Quick apply
Palm Shores, FL · Remote
$110K - $120K/yr
Hybrid - onsite and remote Overview As an Endpoint Systems Engineer, you will be responsible for ... Partner with cybersecurity to analyze vulnerability scans and prioritize remediation efforts.
Palm Shores, FL · Remote
$110K - $120K/yr
Hybrid - onsite and remote Overview As an Endpoint Systems Engineer, you will be responsible for ... Partner with cybersecurity to analyze vulnerability scans and prioritize remediation efforts.
Quick apply
Palm Shores, FL · Remote
$110K - $120K/yr
Hybrid - onsite and remote Overview As an Endpoint Systems Engineer, you will be responsible for ... Partner with cybersecurity to analyze vulnerability scans and prioritize remediation efforts.
Palm Shores, FL · Remote
$110K - $120K/yr
Hybrid - onsite and remote Overview As an Endpoint Systems Engineer, you will be responsible for ... Partner with cybersecurity to analyze vulnerability scans and prioritize remediation efforts.
Quick apply
Palm Shores, FL · Remote
$110K - $120K/yr
Hybrid - onsite and remote Overview As an Endpoint Systems Engineer, you will be responsible for ... Partner with cybersecurity to analyze vulnerability scans and prioritize remediation efforts.
Palm Shores, FL · Remote
$110K - $120K/yr
Hybrid - onsite and remote Overview As an Endpoint Systems Engineer, you will be responsible for ... Partner with cybersecurity to analyze vulnerability scans and prioritize remediation efforts.
Quick apply
Palm Shores, FL · Remote
$110K - $120K/yr
Hybrid - onsite and remote Overview As an Endpoint Systems Engineer, you will be responsible for ... Partner with cybersecurity to analyze vulnerability scans and prioritize remediation efforts.
Palm Shores, FL · Remote
$110K - $120K/yr
Hybrid - onsite and remote Overview As an Endpoint Systems Engineer, you will be responsible for ... Partner with cybersecurity to analyze vulnerability scans and prioritize remediation efforts.
Quick apply
Palm Shores, FL · Remote
$110K - $120K/yr
Hybrid - onsite and remote Overview As an Endpoint Systems Engineer, you will be responsible for ... Partner with cybersecurity to analyze vulnerability scans and prioritize remediation efforts.
Hybrid - onsite and remote Overview As an Endpoint Systems Engineer, you will be responsible for ... Partner with cybersecurity to analyze vulnerability scans and prioritize remediation efforts.
Quick apply
Hybrid - onsite and remote Overview As an Endpoint Systems Engineer, you will be responsible for ... Partner with cybersecurity to analyze vulnerability scans and prioritize remediation efforts.
$13.59 - $17.12
5% of jobs
$17.12 - $20.64
15% of jobs
$22.08 is the 25th percentile. Wages below this are outliers.
$20.64 - $24.17
12% of jobs
$24.17 - $27.69
14% of jobs
The median wage is $28.86 / hr.
$27.69 - $31.21
13% of jobs
$31.21 - $34.74
12% of jobs
$36.33 is the 75th percentile. Wages above this are outliers.
$34.74 - $38.26
11% of jobs
$38.26 - $41.79
7% of jobs
$41.79 - $45.31
4% of jobs
$45.31 - $48.84
2% of jobs
$48.84 - $52.36
5% of jobs
$13
$31
$52
A Remote Operations Analyst monitors and manages operational processes, systems, or data for a company from a remote location. They analyze performance metrics, troubleshoot issues, and optimize workflows to ensure efficiency. This role often involves using digital tools, data analytics, and communication platforms to collaborate with teams and provide actionable insights. Industries such as finance, technology, and logistics frequently employ Remote Operations Analysts to maintain seamless operations across distributed teams. Strong analytical, problem-solving, and communication skills are essential for success in this role.
As a Remote Operations Analyst, your typical day involves gathering and analyzing operational data, identifying trends or inefficiencies, and generating actionable insights to enhance workflows. You'll often work with digital dashboards and reporting tools to monitor key performance indicators and create reports for management. Collaboration is frequent with other departments, such as IT, customer service, or logistics, to implement process improvements or investigate challenges. While your work is largely independent, strong virtual teamwork and communication skills are vital to keep projects on track and ensure seamless remote collaboration.
To thrive as a Remote Operations Analyst, you need strong analytical abilities, data interpretation skills, and experience with process optimization, typically supported by a degree in business, operations, or a related field. Familiarity with tools like Excel, data visualization platforms (such as Tableau or Power BI), and workflow management systems is commonly required, and certifications in Lean Six Sigma or project management can be advantageous. Excellent communication, time management, and problem-solving skills are essential for collaborating with cross-functional teams and working independently. These competencies are crucial for accurately monitoring operational performance and driving improvements from a remote setting.
The most popular types of Operations Analyst jobs in Melbourne, FL are:
For Remote Operations Analyst jobs in Melbourne, FL, the most frequently searched job titles are:
The top searched job categories for Remote Operations Analyst jobs in Melbourne, FL are:
Cities near Melbourne, FL with the most Remote Operations Analyst job openings:
$20 - $30/hr
Contractor
Posted 5 days ago
CapeTalent isn’t your average staffing agency. We connect AI-forward Learning & Development professionals with Fortune 100 companies who are shaping the future.
1099 or C2C Contract Details (No W2)This role is structured for experienced freelancers and independent contractors. W2 employment is not available for this engagement.
About the Role
The Learner Success (LS) team serves as the dedicated support and advocacy arm of the our Client's External Academy — the learning platform for our global financial services client, built to prepare aspiring and returning tax and bookkeeping experts for hire. We are the proactive champions who bridge the gap between initial learner discovery and hire-readiness. By managing real-time support, community engagement, and technical troubleshooting, we ensure a frictionless journey from first login through program completion.
Once our external learners are successfully hired, they transition to the Client's Internal Academy for product enablement and on-the-job development
We are seeking a highly organized, detail-oriented, and empathetic Learner Support Analyst to manage the end-to-end support lifecycle for our external learners. In this role, you will be the first line of defense for our learning community — investigating issues, guiding learners through basic troubleshooting, keeping our shared inbox meticulously organized, and cleanly escalating complex technical or content issues to our cross-functional engineering and design teams.
What You’ll Do
Multi-Channel First Response: Serve as Tier 1 support across email, Slack, learner forms, webinars, office hours, and live help sessions — meeting learners where they are, in the moment they need help.
Investigate & Verify: Perform initial diagnostic checks on incoming support tickets. Cross-reference learner data across internal tools (Glider, Credly, IA Dashboard) to check for profile mismatches or enrollment issues.
Clarification & Education: Determine whether a learner's issue is a system bug or a misunderstanding of course structure, exam policies, or program logistics.
Technical Troubleshooting: Guide learners through basic self-service fixes to rule out local environment issues.
Claim & Category Tagging: Maintain the primary Learner Support spreadsheet dashboard. Assign tickets to yourself, apply precise categorization tags to every ticket, and process “Auto-Resolved” cases cleanly.
Daily Housekeeping: Monitor the main shared inbox daily for new responses on active tickets, ensuring timely and prompt communications.
Inbox Clearance: Maintain a highly organized workspace by ensuring every processed email is moved to a subfolder or archived — never left sitting in the main inbox.
Escalation Readiness: When an issue cannot be resolved through standard troubleshooting, gather comprehensive evidence (screenshots, account IDs, reproduction steps) for a clean hand-off.
JIRA Ownership: Create JIRA stories for escalated technical or content issues, log them in the tracking sheets, and follow up with the Technical Program Manager (TPM) if a ticket shows no movement for more than 7 business days.
Trend Spotting & Continuous Improvement: Surface recurring issues, share patterns with the team, and recommend process or content improvements that prevent the same tickets from coming back.
Compliance Checks: Review and QA-check learner-facing content to ensure strict compliance with Legal and Instructional Design (ID) guidelines.
Weekly Knowledge Capture: Use AI tools (Gemini) to refine raw Slack troubleshooting notes and publish clean, standardized entries into the team's internal Troubleshooting Playbook.
FAQ Alignment: Consult and apply the internal FAQ sheet to ensure all learner communications maintain a consistent, approved the Academy brand voice.
Light Community Moderation: Assist in hands-off monitoring of the Facebook Group to ensure safety and compliance, stepping in with strategic interventions only when a peer-to-peer question goes unanswered for an extended period.
Program Awareness: Maintain operational awareness of ongoing webinars, Fast Track cohorts, and strategic incentive campaigns in order to accurately answer incoming learner inquiries.
You will act as the vital connector between learners and our internal partner teams, including:
Technical Program Managers (TPMs) & Engineering: Tracking and escalating system bugs via JIRA.
Instructional Design (ID): Reporting broken video links, curriculum flaws, and confusing assessment questions.
Subject Matter Experts (SMEs): Routing highly technical tax or bookkeeping questions that require professional industry verification.
What We’re Looking For
Experience: 1–3 years in customer support, helpdesk ticketing environments, or educational technology support.
LMS Expertise: Hands-on experience with Docebo (the Academy LMS) is strongly preferred. Comfort navigating LMS dashboards, enrollment data, and learner records is essential.
Systems Familiarity: Working knowledge of JIRA, shared email inboxes, Slack, webinar platforms, and Google Sheets (data entry, dropdown routing, and tracking). Familiarity with Glider and SmartEval (exam platforms) and Credly (digital credentials) is a plus.
Communication: Exceptional written communication skills, with the ability to convey technical fixes in an empathetic, clear, and beginner-friendly manner — to both technical and non-technical audiences.
Organization: A hyper-organized approach to data entry, workflow management, and inbox organization.
