Remote Operations Analyst Jobs in Waco, TX (NOW HIRING)

The Analyst supports the Office of the CIO (OCIO) by analyzing IT operating processes, supporting governance routines, developing metrics and reporting, assessing impacts to systems and operations, and driving coordination across cross-functional stakeholders that ensure transparency, performance, and alignment across IT.

This role provides critical support for financial governance, performance management, vendor oversight, operational routines, and continuous improvement efforts essential to advancing the IT operating model.

Required Qualifications

Location: this position is based in a hybrid work environment (combination of onsite work at the Meridian, Idaho campus and work-from-home). Fully remote work may be considered for candidates located in a mutually agreed-upon location.

Education: Bachelor's Degree in a relevant technical or business field of study; or equivalent work experience (Two years' relevant work experience is equivalent to one-year college)

Experience: 3-5/+ years of experience as an Analyst or similar role, supporting technology teams across initiatives, financial reporting, vendor management, performance/metrics, and IT Governance, preferably in the healthcare payor industry.

Your day may look like:

• Determine operational objectives, gather information, and evaluate business and IT requirements.

• Analyze, define, model, and document business processes, systems requirements, governance processes, and operational workflows.

• Evaluate the impact of changes to IT systems, business processes, policies, governance frameworks, and operating model components.

• Recommend improvements to processes, standards, tools, and operating practices to enhance transparency, consistency, and performance.

• Support development, maintenance, and refinement of OCIO governance frameworks, including decision rights, committee structures, charters, and documentation.

• Prepare materials for governance forums, including agendas, presentations, decision logs, action items, and follow-up communications.

• Maintain centralized repositories for OCIO documentation, standards, templates, and supporting documents.

• Support development and ongoing management of key performance indicators (KPIs), metrics, and dashboards across IT.

• Collect, validate, and analyze data to evaluate organizational performance, vendor outcomes, process health and operating maturity.

• Prepare reports, overviews, and updates to support leadership decision-making, operating reviews, and performance discussions.

• Assist with financial governance tasks, including budget planning support, forecasting, cost transparency, variance analysis and cost driver insights.

• Support vendor governance activities such as performance tracking, documentation, scorecards, evaluation sessions, and preparation for QBRs or vendor reviews.

• Coordinate alignment and information flow across IT, Finance, Procurement, Security, Data, Infrastructure, Product/BRM, and related stakeholders.

• Support execution of OCIO operating routines including intake, prioritization, planning cycles, operational review cadences, and communication rhythms.

• Develop, update, and manage process documentation, standard templates, operating procedures, and reference materials that support OCIO maturity.

• Prepare clear, concise communications, reports, summaries, and presentations for leadership and collaborator audiences.

• Facilitate or support workshops, working sessions, and partner engagement activities to drive alignment and collaboration.

• Support change readiness activities and adoption tracking related to governance, reporting, or operational improvements.

• Solve issues, conduct root-cause analysis, and recommend corrective actions in support of OCIO processes or technology impacts.

• Perform other job-related duties as assigned to support OCIO objectives and evolving organizational needs.

As of the date of this posting, a good faith estimate of the current pay range is $78,064 to $117,095 as Analyst II; $96,183 to $144,275 as Analyst III. The position is eligible for an annual incentive bonus (variable depending on company and employee performance). The pay range for this position takes into account a wide range of factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, relevant experience, skills, seniority, performance, travel requirements, internal equity, business or organizational needs, and alignment with market data. At Blue Cross of Idaho, it is not typical for an individual to be hired at or near the top range for the position. Compensation decisions are dependent on factors and circumstances at the time of offer.

We offer a robust package of benefits including paid time off, paid holidays, community service and self-care days, medical/dental/vision/pharmacy insurance, 401(k) matching and non-contributory plan, life insurance, short and long term disability, education reimbursement, employee assistance plan (EAP), adoption assistance program and paid family leave program.

We will adhere to all relevant state and local laws concerning employee leave benefits, in line with our plans and policies.

Reasonable accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.