Remote Operations Analyst Jobs in Goodyear, AZ (NOW HIRING)

100% Remote | Monday-Friday | 8:00 AM-5:00 PM Competitive Pay + Career Growth Opportunity

Are you passionate about turning data into actionable business insights? We're partnering with a growing organization seeking a Power BI Reporting Analyst to help drive operational performance and decision-making across a large customer experience organization.

This is an opportunity to work directly with business leaders, contact center operations teams, and technical stakeholders to design impactful dashboards, develop KPI reporting, and provide the insights that drive strategic decisions. If you enjoy gathering requirements, solving business problems with data, and building reporting solutions that make a measurable impact, we'd love to hear from you.

• Partner with business stakeholders and contact center leadership to gather reporting requirements and understand operational needs.
• Design, develop, and maintain Power BI dashboards, scorecards, and reporting solutions.
• Create meaningful visualizations that help leaders make data-driven decisions.
• Build and maintain KPI reporting related to customer experience and operational performance.
• Collaborate with IT and data teams to identify, validate, and leverage data sources.
• Write SQL queries to extract, analyze, and validate data.
• Investigate data discrepancies and ensure reporting accuracy.
• Support ongoing dashboard enhancements and ad hoc reporting requests.
• Train end users and stakeholders on dashboard functionality and reporting capabilities.
• Document reporting requirements, processes, and reporting standards.

• 3+ years of experience in reporting, analytics, business intelligence, or data analysis.
• Hands-on experience building and maintaining Power BI dashboards and reports.
• Experience gathering business requirements and translating them into reporting solutions.
• Strong SQL skills and experience working with large datasets.
• Strong understanding of data visualization best practices.
• Experience working directly with business stakeholders and leadership teams.
• Excellent communication, presentation, and documentation skills.
• Ability to balance multiple reporting priorities in a fast-paced environment.

• Contact center, customer service, operations, or customer experience reporting experience.
• Familiarity with metrics such as:
  • Service Level
  • Average Handle Time (AHT)
  • Customer Satisfaction (CSAT)
  • First Call Resolution (FCR)
  • Occupancy
  • Abandonment Rate
  • Volume Forecasting
• Experience with Power Platform tools.
• Exposure to data warehousing concepts.
• Experience coordinating projects or reporting initiatives.
• Experience with SharePoint or enterprise content management systems.

• 100% remote opportunity.
• Work directly with senior leadership and influence business decisions.
• Build enterprise-level reporting solutions used across the customer experience organization.
• Join a stable, growth-focused company with strong career advancement opportunities.
• Competitive compensation, comprehensive benefits, 401(k) match, tuition assistance, wellness programs, and continuous learning opportunities.

#eastpriority26

This is a Contract to Hire position based out of Phoenix, AZ.

The pay range for this position is $45.00 - $50.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Sep 11, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.