Remote Operational Risk Manager Jobs in Live Oak, FL

At First Federal Bank, our core values speak to the heart of our organization and are the essence of our company’s identity.  Everything we do is centered around our community, customer service, our stability, and being trustworthy. These values support our mission and vision, shape our culture, and provide a foundation for the future.

Offering a dynamic benefit package that includes but is not limited to:

• Four Medical Plan Offerings to choose from
• Employer HSA Contributions (Coverage/Plan exclusions)
• Employer Provided Life Insurance Policy
• Annual Health Incentive
• Annual Wellness Reimbursement
• Tuition Reimbursement program
• Generous Match 401k Retirement Plan
• Paid Sick Leave
• Paid Vacation Leave
• 11 Paid Holidays based on the Federal Reserve Calendar

If you are ready to take on a challenging and rewarding role; we invite you to apply for this exciting opportunity.

Position Summary

The Fraud Manager is responsible for assisting the Fraud Officer in the bank’s enterprise fraud prevention, detection, investigation, and loss mitigation programs across consumer, commercial, digital, payments, and deposit products. This role oversees the design and execution of fraud risk strategies that align with regulatory expectations for the bank.

The Fraud Manager partners closely with Compliance, BSA/AML, Information Security, Operations, Retail Banking, Digital Banking, Deposit Operations, and Internal Audit to maintain an effective fraud risk management framework that protects customers, mitigates financial losses, and ensures compliance with applicable laws, regulations, and supervisory guidance.

This position requires strong leadership, operational expertise, regulatory knowledge, and the ability to implement scalable fraud controls in a growing banking environment.

Key Responsibilities

Fraud Risk Management

• Assist in the development, implementation, and maintenance of the bank’s enterprise fraud risk management program.
• Establish fraud prevention, detection, monitoring, investigation, and escalation procedures across all business lines.
• Conduct fraud risk assessments and identify emerging fraud threats, vulnerabilities, and control gaps.
• Monitor fraud trends involving ACH, wire transfers, checks, debit cards, online banking, account takeover, identity theft, elder financial exploitation, synthetic identity fraud, and new account fraud.
• Recommend and implement fraud mitigation strategies, controls, and technology solutions.
• Maintain fraud loss metrics, dashboards, key risk indicators (KRIs), and management reporting.

Regulatory Compliance & Governance

• Ensure compliance with OCC guidance, applicable banking regulations, and internal policies related to fraud risk management.
• Support regulatory examinations, internal audits, and external audits related to fraud operations and controls.
• Prepare reports and presentations for executive management, risk committees, and the Board of Directors.
• Maintain procedures consistent with:
• OCC Heightened Standards (as applicable)
• FFIEC guidance
• Bank Secrecy Act / AML coordination requirements
• Regulation E
• UDAAP considerations
• NACHA operating rules
• Suspicious Activity Report (SAR) referral processes

Fraud Operations & Investigations

• Oversee fraud investigations and case management activities.
• Coordinate with law enforcement, regulators, legal counsel, and external partners as necessary.
• Review suspicious activity referrals and collaborate with BSA/AML teams on SAR determinations.
• Lead root cause analysis for significant fraud incidents and oversee remediation activities.

Team Leadership

• Lead and develop fraud analysts.
• Establish performance goals, productivity standards, and quality assurance processes.
• Provide ongoing coaching, training, and professional development.
• Foster a strong risk culture and customer-focused approach within the fraud function.

Technology & Analytics

• Oversee fraud detection systems, monitoring tools, and rule optimization processes.
• Partner with IT and Information Security on cybersecurity and fraud prevention initiatives.
• Utilize analytics and data-driven insights to improve fraud detection effectiveness and reduce false positives.
• Participate in vendor evaluations and implementation of fraud technology solutions.

Cross-Functional Collaboration

• Collaborate with Operations, Digital Banking, Deposit Operations, Lending, and Retail teams to strengthen fraud controls.
• Support new product and digital banking initiatives through fraud risk assessments and control reviews.
• Participate in enterprise risk management and operational risk governance activities.

Qualifications

Education

• Bachelor’s degree in Finance, Accounting, Business Administration, Criminal Justice, Risk Management, or related field preferred.

Experience

• 3+ years of fraud risk management, fraud operations, financial crimes, or banking risk experience.
• 3+ years of leadership or management experience within a regulated financial institution.
• Experience in a regulated financial institution strongly preferred.
• Strong understanding of deposit operations, payment systems, digital banking fraud, and consumer fraud regulations.

Preferred Certifications

• Certified Fraud Examiner (CFE)
• Certified Anti-Money Laundering Specialist (CAMS)
• Certified Financial Crimes Specialist (CFCS)
• Certified Anti-Fraud Specialist (CAFS)

Knowledge, Skills, & Abilities

• Deep understanding of fraud typologies, controls, and banking operations.
• Knowledge of OCC, FFIEC, NACHA, and consumer protection regulatory expectations.
• Strong analytical, investigative, and problem-solving skills.
• Ability to interpret regulations and translate requirements into operational controls.
• Excellent leadership, communication, and presentation skills.
• Experience with fraud monitoring platforms, case management systems, and data analytics tools.
• Ability to manage multiple priorities in a fast-paced banking environment.
• Strong judgment and decision-making capabilities.

Success Metrics

• Reduction in fraud losses and operational exposure.
• Timely fraud investigations and customer resolution.
• Effective regulatory examination and audit outcomes.
• Improvement in fraud detection rates and reduction in false positives.
• Development of scalable fraud governance and reporting frameworks.
• Strong employee engagement and team performance.

Working Conditions

• Primarily office-based with occasional travel for training, audits, examinations, or meetings.
• May require availability outside normal business hours for significant fraud events or incidents.

Employees confirm they are able to perform the essential functions of this position to continue employment with First Federal Bank.

Bilingual candidates encouraged to apply.

Equal Opportunity Employer / Vet / Disability

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