Escalation Technician
Manhattan, NY · On-site +1
When efficiency and productivity meet premier IT support and world-class customer service - your ... Perform remote fixes at the desktop level, including installing and upgrading software ...
Escalation Technician
Manhattan, NY · On-site +1
When efficiency and productivity meet premier IT support and world-class customer service - your ... Perform remote fixes at the desktop level, including installing and upgrading software ...
US-Remote DMI, LLC is seeking a Customer Support Representative Specialist to join us. Duties and Responsibilities Provides 24/7/365 customer-centered IT support as the first point of contact for all ...
US-Remote DMI, LLC is seeking a Customer Support Representative Specialist to join us. Duties and Responsibilities Provides 24/7/365 customer-centered IT support as the first point of contact for all ...
VIP Technical Support Specialist - Hospitality Industry (New York Metro Area)
New York, NY · On-site +1
$25 - $30/hr
... white-glove IT support to hotel executives, management teams, and VIP stakeholders in the ... onsite support). What We Offer * Full-time remote position with guaranteed 40 hours/week
VIP Technical Support Specialist - Hospitality Industry (New York Metro Area)
New York, NY · On-site +1
$25 - $30/hr
... white-glove IT support to hotel executives, management teams, and VIP stakeholders in the ... onsite support). What We Offer * Full-time remote position with guaranteed 40 hours/week
Interim IT PMO
Manhattan, NY · Remote
$108.60K - $128.40K/yr
You will support the business in their quest to seamlessly execute a carve‐out from an IT perspective. Your experience will bring years of expertise in post‐carve‐out IT support across ...
Interim IT PMO
Manhattan, NY · Remote
$108.60K - $128.40K/yr
You will support the business in their quest to seamlessly execute a carve‐out from an IT perspective. Your experience will bring years of expertise in post‐carve‐out IT support across ...
IT Manager (Remote)
New York, NY · Remote
$97.20K - $119.20K/yr
Own the complete IT delivery lifecycle, requirements, design, development, testing (unit, SIT, regression), deployment, hypercare, and steady-state support, across all systems and platforms * Lead ...
Quick apply
IT Manager (Remote)
New York, NY · Remote
$97.20K - $119.20K/yr
Own the complete IT delivery lifecycle, requirements, design, development, testing (unit, SIT, regression), deployment, hypercare, and steady-state support, across all systems and platforms * Lead ...
... support organ and tissue donors and their families--helping to bring the gift of life to those on ... This position is a fully onsite, in-office role based at LiveOnNY. Remote work or hybrid ...
... support organ and tissue donors and their families--helping to bring the gift of life to those on ... This position is a fully onsite, in-office role based at LiveOnNY. Remote work or hybrid ...
Remote Technical Support Specialist Help Systems Run Smoothly
Manhattan, NY · Remote
$40 - $50/hr
This fully remote position offers competitive pay between $40-$50 per hour. Key responsibilities ... The ideal candidate should have a background in IT support and excellent problem-solving skills ...
Remote Technical Support Specialist Help Systems Run Smoothly
Manhattan, NY · Remote
$40 - $50/hr
This fully remote position offers competitive pay between $40-$50 per hour. Key responsibilities ... The ideal candidate should have a background in IT support and excellent problem-solving skills ...
... support organ and tissue donors and their families--helping to bring the gift of life to those on ... This position is a fully onsite, in-office role based at LiveOnNY. Remote work or hybrid ...
... support organ and tissue donors and their families--helping to bring the gift of life to those on ... This position is a fully onsite, in-office role based at LiveOnNY. Remote work or hybrid ...
... support organ and tissue donors and their families-helping to bring the gift of life to those on ... This position is a fully onsite, in-office role based at LiveOnNY. Remote work or hybrid ...
... support organ and tissue donors and their families-helping to bring the gift of life to those on ... This position is a fully onsite, in-office role based at LiveOnNY. Remote work or hybrid ...
Director of IT
New York, NY · On-site +1
... supporting the cloud-based IT Infrastructure of a rapidly scaling software development company ... This role is remote within the United States. WHO WE ARE GreenSlate is the fastest-growing provider ...
Director of IT
New York, NY · On-site +1
... supporting the cloud-based IT Infrastructure of a rapidly scaling software development company ... This role is remote within the United States. WHO WE ARE GreenSlate is the fastest-growing provider ...
Director of IT
New York, NY · Remote
... supporting the cloud-based IT Infrastructure of a rapidly scaling software development company ... This role is remote within the United States. WHO WE ARE GreenSlate is the fastest-growing provider ...
Quick apply
Director of IT
New York, NY · Remote
... supporting the cloud-based IT Infrastructure of a rapidly scaling software development company ... This role is remote within the United States. WHO WE ARE GreenSlate is the fastest-growing provider ...
IT Change Management Analyst - Remote
Jersey City, NJ · On-site +1
NAVA Software solutions is looking for an IT Change Management Analyst Details: IT Change Management Analyst Location: Remote Duration: 12 Months Contract * This position includes a weekend and ...
IT Change Management Analyst - Remote
Jersey City, NJ · On-site +1
NAVA Software solutions is looking for an IT Change Management Analyst Details: IT Change Management Analyst Location: Remote Duration: 12 Months Contract * This position includes a weekend and ...
IT Manager Volunteer
Brooklyn, NY · Remote
$100.30K - $123.10K/yr
Information Technology Organization: A Free Bird | 501(c)(3) Nonprofit Location ... Remote Commitment: 10-15 hours per week | Minimum 3-month commitment About Us A Free Bird is a ...
IT Manager Volunteer
Brooklyn, NY · Remote
$100.30K - $123.10K/yr
Information Technology Organization: A Free Bird | 501(c)(3) Nonprofit Location ... Remote Commitment: 10-15 hours per week | Minimum 3-month commitment About Us A Free Bird is a ...
IT Project Manager
Manhattan, NY · On-site +1
$108.60K - $128.40K/yr
Familiarity with networked PC environments, LAN support, and technical writing is a plus. Preferred ... remote work options. We're proud to be an Equal Opportunity Employer dedicated to fostering a ...
IT Project Manager
Manhattan, NY · On-site +1
$108.60K - $128.40K/yr
Familiarity with networked PC environments, LAN support, and technical writing is a plus. Preferred ... remote work options. We're proud to be an Equal Opportunity Employer dedicated to fostering a ...
SkillBridge - IT Engineer
Manhattan, NY · On-site +1
A primary focus of this role is delivering Tier 1 and Tier 2 IT support, serving as the first point ... remote, asynchronous environment Ability to proactively identify issues and follow through on ...
SkillBridge - IT Engineer
Manhattan, NY · On-site +1
A primary focus of this role is delivering Tier 1 and Tier 2 IT support, serving as the first point ... remote, asynchronous environment Ability to proactively identify issues and follow through on ...
IT Manager (Hybrid)
New York, NY · On-site +1
$120K - $140K/yr
Respond to employee issues and tech support requests. Provide backup coverage to your team as ... Experience working with remote employees and remote logistics is required Nutrafol takes into ...
IT Manager (Hybrid)
New York, NY · On-site +1
$120K - $140K/yr
Respond to employee issues and tech support requests. Provide backup coverage to your team as ... Experience working with remote employees and remote logistics is required Nutrafol takes into ...
... support organ and tissue donors and their families--helping to bring the gift of life to those on ... This position is a fully onsite, in-office role based at LiveOnNY. Remote work or hybrid ...
... support organ and tissue donors and their families--helping to bring the gift of life to those on ... This position is a fully onsite, in-office role based at LiveOnNY. Remote work or hybrid ...
... support organ and tissue donors and their families-helping to bring the gift of life to those on ... This position is a fully onsite, in-office role based at LiveOnNY. Remote work or hybrid ...
... support organ and tissue donors and their families-helping to bring the gift of life to those on ... This position is a fully onsite, in-office role based at LiveOnNY. Remote work or hybrid ...
Information Technology
New York, NY · On-site +1
$200K - $250K/yr
Leads the strategy, roadmap, support, and operational management of the firm's enterprise content ... Partners with Information Security, Records, Knowledge Management, Risk, and business stakeholders ...
Information Technology
New York, NY · On-site +1
$200K - $250K/yr
Leads the strategy, roadmap, support, and operational management of the firm's enterprise content ... Partners with Information Security, Records, Knowledge Management, Risk, and business stakeholders ...
Changeis is looking for a Junior Cloud Engineer to support enterprise IT shared services operations within a federal agency. This entry-level role focuses on day-to-day cloud infrastructure ...
Changeis is looking for a Junior Cloud Engineer to support enterprise IT shared services operations within a federal agency. This entry-level role focuses on day-to-day cloud infrastructure ...
Remote Onsite It Support Technician information
See Brooklyn, NY salary details
$14.91 - $17.10
3% of jobs
$17.10 - $19.28
7% of jobs
$19.28 - $21.46
12% of jobs
$21.86 is the 25th percentile. Wages below this are outliers.
$21.46 - $23.64
16% of jobs
The median wage is $25.12 / hr.
$23.64 - $25.83
18% of jobs
$25.83 - $28.01
14% of jobs
$29.05 is the 75th percentile. Wages above this are outliers.
$28.01 - $30.19
12% of jobs
$30.19 - $32.38
8% of jobs
$32.38 - $34.56
5% of jobs
$34.56 - $36.74
3% of jobs
$36.74 - $38.93
2% of jobs
$14
$26
$38
How much do remote onsite it support technician jobs pay per hour?
As of May 27, 2026, the average hourly pay for remote onsite it support technician in Brooklyn, NY is $26.36, according to ZipRecruiter salary data. Most workers in this role earn between $21.73 and $29.81 per hour, depending on experience, location, and employer.
What is the difference between Remote Onsite IT Support Technician vs Help Desk Technician?
| Aspect | Remote Onsite IT Support Technician | Help Desk Technician |
|---|---|---|
| Work Environment | Provides support both remotely and onsite at client locations | Primarily remote, with some on-site support |
| Certifications | CompTIA A+, Network+, Microsoft Certified | CompTIA A+, Help Desk certifications |
| Responsibilities | Diagnoses hardware/software issues, installs equipment, onsite troubleshooting | Responds to user tickets, remote troubleshooting, basic support |
| Industry Usage | IT service providers, corporate IT departments | Help desk support in various industries |
The main difference is that Remote Onsite IT Support Technicians handle both remote and on-site support, often troubleshooting hardware and network issues directly at client locations. Help Desk Technicians primarily provide remote support via phone or ticket systems, focusing on software and user issues. Both roles require similar certifications but differ mainly in work environment and scope of support.
What are the most commonly searched types of Onsite It Support Technician jobs in Brooklyn, NY? The most popular types of Onsite It Support Technician jobs in Brooklyn, NY are:
What cities near Brooklyn, NY are hiring for Remote Onsite It Support Technician jobs? Cities near Brooklyn, NY with the most Remote Onsite It Support Technician job openings:
Job description
Company Description
Homefield IT provides exceptional enterprise-grade technology solutions to businesses of all sizes that take IT seriously. Through the strategic alignment of business objectives and technology - we help organizations achieve tangible success and growth at the speed of change. Our custom solutions are designed to help companies thrive in today's competitive landscape while preparing them to dominate tomorrow. When efficiency and productivity meet premier IT support and world-class customer service - your firm gets its Homefield advantage.
Job Description
The Escalation Technician role with Homefield IT is one of the lead technical members of the team, responsible for taking on high level escalations and tickets. The Service Team here is responsible for the day-to-day end user support for all our clients. This includes (but is not limited to) support of client hardware, line of business applications, network health, and business continuity. Our main goal is to provide best-in-class customer service to our clients. As the Escalation technician, you will have crucial involvement in these overall responsibilities of the Service team.
Escalation Technicians Job Responsibilities
• Field incoming escalated requests from end users via both telephone and e-mail in a courteous manner.
• Document in our ticketing system all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
• Prioritize and schedule problems.
• Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution within our ticketing system and where appropriate our knowledgebase system.
• Identify and learn appropriate software and hardware used and supported by the organization.
• Perform remote fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
• Perform post-resolution follow-ups to help requests.
Qualifications
• At least three years of experience in Windows Server administration such as Active Directory, and Remote Desktop Services
• Experience with networking including switches, wireless networks, VPNm DNS, DHCP, VLANs
• Must have previous MSP experience
• Focus on customer service - We are passionate about going above and beyond to provide our customers with excellent service. We expect you to be of the same mindset.
• Demonstrated history of job stability - We invest a lot in our employees. We are looking for candidates who want a career, not a short-term gig.
• Accountability - You are reliable and take responsibility for the tasks assigned to you.
• Excellent written and oral communication skills.
• Flexibility to work evenings, nights, and weekends - On occasion, we do require work outside of our standard business hours to accommodate client needs
Experience/Skills Required
• TCP/IP networking stack, switches, routers and firewalls • Peripheral devices, including network printers, scanners, etc.
• Anti-Virus and malware protection solutions
• Microsoft Office 365
• Windows Server 2008/2012/2016
• Cloud computing infrastructure
• Strong troubleshooting skills
• Excellent communication skills, both written and verbal
• Ability to assume responsibility and ownership for work performed
• Complete command of English language both written and conversational
• ConnectWise Manage
Experience/Skills Preferred
• ConnectWise Automate and Control
• Technical Certifications
• Auvik
Additional Information
All your information will be kept confidential according to EEO guidelines.
Homefield IT provides exceptional enterprise-grade technology solutions to businesses of all sizes that take IT seriously. Through the strategic alignment of business objectives and technology - we help organizations achieve tangible success and growth at the speed of change. Our custom solutions are designed to help companies thrive in today's competitive landscape while preparing them to dominate tomorrow. When efficiency and productivity meet premier IT support and world-class customer service - your firm gets its Homefield advantage.
Job Description
The Escalation Technician role with Homefield IT is one of the lead technical members of the team, responsible for taking on high level escalations and tickets. The Service Team here is responsible for the day-to-day end user support for all our clients. This includes (but is not limited to) support of client hardware, line of business applications, network health, and business continuity. Our main goal is to provide best-in-class customer service to our clients. As the Escalation technician, you will have crucial involvement in these overall responsibilities of the Service team.
Escalation Technicians Job Responsibilities
• Field incoming escalated requests from end users via both telephone and e-mail in a courteous manner.
• Document in our ticketing system all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
• Prioritize and schedule problems.
• Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution within our ticketing system and where appropriate our knowledgebase system.
• Identify and learn appropriate software and hardware used and supported by the organization.
• Perform remote fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
• Perform post-resolution follow-ups to help requests.
Qualifications
• At least three years of experience in Windows Server administration such as Active Directory, and Remote Desktop Services
• Experience with networking including switches, wireless networks, VPNm DNS, DHCP, VLANs
• Must have previous MSP experience
• Focus on customer service - We are passionate about going above and beyond to provide our customers with excellent service. We expect you to be of the same mindset.
• Demonstrated history of job stability - We invest a lot in our employees. We are looking for candidates who want a career, not a short-term gig.
• Accountability - You are reliable and take responsibility for the tasks assigned to you.
• Excellent written and oral communication skills.
• Flexibility to work evenings, nights, and weekends - On occasion, we do require work outside of our standard business hours to accommodate client needs
Experience/Skills Required
• TCP/IP networking stack, switches, routers and firewalls • Peripheral devices, including network printers, scanners, etc.
• Anti-Virus and malware protection solutions
• Microsoft Office 365
• Windows Server 2008/2012/2016
• Cloud computing infrastructure
• Strong troubleshooting skills
• Excellent communication skills, both written and verbal
• Ability to assume responsibility and ownership for work performed
• Complete command of English language both written and conversational
• ConnectWise Manage
Experience/Skills Preferred
• ConnectWise Automate and Control
• Technical Certifications
• Auvik
Additional Information
All your information will be kept confidential according to EEO guidelines.
About Homefield IT
Sourced by ZipRecruiter
Industry
It services
Company size
51 - 200 Employees
Headquarters location
New York, NY, US
Year founded
2011