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Remote Online Chat Moderator Jobs (NOW HIRING)

Ampcus

Customer Services Support Operator

$17.50 - $22.25/hr

Tuesday & Wednesday temporarily, may be fully remote during office renovation) Key Responsibilities * Handle customer inquiries through phone, email, and online chat. * Work in a call-center ...

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How much do remote online chat moderator jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for remote online chat moderator in the United States is $30.93, according to ZipRecruiter salary data. Most workers in this role earn between $21.15 and $36.30 per hour, depending on experience, location, and employer.

What is the difference between Remote Online Chat Moderator vs Customer Support Agent?

AspectRemote Online Chat ModeratorCustomer Support Agent
CredentialsBasic computer skills, communication skillsCustomer service training, communication skills
Work EnvironmentOnline chat platforms, remoteCall centers, online chat, remote or on-site
Industry UsageOnline communities, social media, gamingRetail, tech, service industries
Search & Comparison IntentModeration, community managementCustomer assistance, issue resolution

Remote Online Chat Moderators focus on overseeing online interactions, ensuring community guidelines are followed, and managing chat content. Customer Support Agents handle direct customer inquiries, troubleshooting, and support. While both roles require strong communication skills and are often remote, their primary functions differ: moderation versus customer assistance.

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Remote Online Chat Moderator jobs near you

Customer Support Representative (Remote) online

frame media excel

New York, NY • Remote

$45K - $69K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 25 days ago

Job description

About the job
Customer Support Representatives will primarily report to a Sr. Qualitative Specialist, who leads handling customer requests and associated procedures. We have a collaborative and innovative workplace and the expectation is that as a Customer Support Representative, you will work closely with other departments to improve tactics, processes, and communications over time.
A Representative may need to respond to chat requests and be present in interviews after typical work hours or on the weekend. Weekday schedules will be flexible in order to balance out these commitments as necessary.
Responsibilities
Help members troubleshoot issues they encounter while using the Live platform and provide actionable tips to resolve the problem.
Represent the client in IDI & Focus Group Waiting rooms & proactively confirm member qualification and device functionality prior to interviews.
Follow communication and security procedures, guidelines, and policies including all known PI procedures.
Moderate incoming Qualitative Research Responses based on Commercial team requests and general platform quality support needs.
Qualifications
Previous customer service experience.
Strong verbal and written communication skills
Experience multi-tasking in a fast-paced and changing environment
Proactive, organized, and detail oriented
Self-starting professional with a positive attitude
Empathetic communicator with a customer-focused mindset
Problem-solving and logical thinking skills; you demonstrate initiative, take ownership of customers' needs, and make suggestions to improve processes and customer service
Ability to work in a team environment and work a flexible or weekend schedule to meet our business needs
Computer-literate and proficient in Microsoft Excel / Google Drive
Previous Salesforce and or Zendesk experience is a plus, but not required
Benefits
We take care of our employees and their families. We have generous health dental and vision benefits, and our 401K plan vests immediately
A friendly, fun, and collaborative work environment that allows for frequent exposure to executives
The opportunity to make an immediate impact as a part of a fast-growing company
The target base compensation for this role is $45,000 - $69,000 / yr.
Employment Type: FULL_TIME

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