Manager Customer Service
Richmond, IN · Remote
Deliver prompt and professional solutions for customer inquiries via phone, email, online chat, etc ... Located primarily onsite (remote work available occasionally)
Manager Customer Service
Richmond, IN · Remote
Deliver prompt and professional solutions for customer inquiries via phone, email, online chat, etc ... Located primarily onsite (remote work available occasionally)
Remote Support Representative
Fort Wayne, IN · Remote
$15.75 - $20/hr
Respond to customer inquiries via phone, email, chat, and online platforms * Assist customers with ... Remote work environment * Comprehensive onboarding and training program * Ongoing professional ...
Remote Support Representative
Fort Wayne, IN · Remote
$15.75 - $20/hr
Respond to customer inquiries via phone, email, chat, and online platforms * Assist customers with ... Remote work environment * Comprehensive onboarding and training program * Ongoing professional ...
Remote Customer Service Representative
Indianapolis, IN · Remote
$15.25 - $20.75/hr
Respond to customer inquiries via phone, email, chat, and online platforms * Provide accurate ... Remote work environment * Flexible scheduling options * Ongoing training and development
Remote Customer Service Representative
Indianapolis, IN · Remote
$15.25 - $20.75/hr
Respond to customer inquiries via phone, email, chat, and online platforms * Provide accurate ... Remote work environment * Flexible scheduling options * Ongoing training and development
Art Director (Remote - Indiana)
Fort Wayne, IN · Remote
$119K - $125K/yr
Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com * Chat ... Strong online portfolio demonstrating your passion for great design that shows stylistic breadth ...
Art Director (Remote - Indiana)
Fort Wayne, IN · Remote
$119K - $125K/yr
Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com * Chat ... Strong online portfolio demonstrating your passion for great design that shows stylistic breadth ...
Art Director (Remote - Indiana)
Fort Wayne, IN · On-site +1
$119K - $125K/yr
Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com * Chat ... Strong online portfolio demonstrating your passion for great design that shows stylistic breadth ...
Art Director (Remote - Indiana)
Fort Wayne, IN · On-site +1
$119K - $125K/yr
Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com * Chat ... Strong online portfolio demonstrating your passion for great design that shows stylistic breadth ...
Provide professional and timely support to customers via phone, secure chat, and email; research ... Support digital banking services, including troubleshooting online banking, ACH, wires, and Remote ...
Provide professional and timely support to customers via phone, secure chat, and email; research ... Support digital banking services, including troubleshooting online banking, ACH, wires, and Remote ...
CFO
Fort Wayne, IN · Remote
$140K - $160K/yr
... let's chat. Why This Opportunity Stands Out: • Fully remote Virtual Chief Financial Officer ... online
CFO
Fort Wayne, IN · Remote
$140K - $160K/yr
... let's chat. Why This Opportunity Stands Out: • Fully remote Virtual Chief Financial Officer ... online
... let's chat - Apply Today! Perks * Parts Town Pride - check out our virtual tour and culture ... Develop and execute strategic account plans for online reseller and marketplace partners * Build ...
Quick apply
... let's chat - Apply Today! Perks * Parts Town Pride - check out our virtual tour and culture ... Develop and execute strategic account plans for online reseller and marketplace partners * Build ...
... let's chat - Apply Today! Perks * Parts Town Pride - check out our virtual tour and culture ... Develop and execute strategic account plans for online reseller and marketplace partners * Build ...
... let's chat - Apply Today! Perks * Parts Town Pride - check out our virtual tour and culture ... Develop and execute strategic account plans for online reseller and marketplace partners * Build ...
Remote Online Chat Moderator information
What is the difference between Remote Online Chat Moderator vs Customer Support Agent?
| Aspect | Remote Online Chat Moderator | Customer Support Agent |
|---|---|---|
| Credentials | Basic computer skills, communication skills | Customer service training, communication skills |
| Work Environment | Online chat platforms, remote | Call centers, online chat, remote or on-site |
| Industry Usage | Online communities, social media, gaming | Retail, tech, service industries |
| Search & Comparison Intent | Moderation, community management | Customer assistance, issue resolution |
Remote Online Chat Moderators focus on overseeing online interactions, ensuring community guidelines are followed, and managing chat content. Customer Support Agents handle direct customer inquiries, troubleshooting, and support. While both roles require strong communication skills and are often remote, their primary functions differ: moderation versus customer assistance.
What are popular job titles related to Remote Online Chat Moderator jobs in Indiana? For Remote Online Chat Moderator jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Remote Online Chat Moderator jobs in Indiana look for? The top searched job categories for Remote Online Chat Moderator jobs in Indiana are:
What cities in Indiana are hiring for Remote Online Chat Moderator jobs? Cities in Indiana with the most Remote Online Chat Moderator job openings:
Job description
- Direct daily operations of the customer account coordinators; plan, prioritize, and delegate work tasks to ensure the proper functioning of the department
- Deliver prompt and professional solutions for customer inquiries via phone, email, online chat, etc.; resolve customer inquiries promptly and accurately to ensure customer satisfaction. Escalate as needed.
- Provide customers with product information, availability, and lead time, and make product recommendations
- Provide training to customer account coordinators:Provide comprehensive training and guidance to help deliver great customer experiences, including inside sales activities.
- Monitor and report on performance:Compile and analyze data, establish and communicate service metrics, and audit procedures and trends to share with upper management
- Review customer complaints thoroughly to identify and resolve issues impacting the service, efficiency, and productivity of customer account coordinators
- Facilitate interdepartmental collaboration by integrating customer service insights into strategic planning and reviews, fostering partnerships with departmental leaders
- Enhance operational efficiency by conducting thorough analysis, evaluation, and redesign of processes, and identifying opportunities for system enhancement
- Lead and develop a team of customer account coordinators, offering feedback and guidance as needed to foster growth and excellence
- Oversee the end-to-end management of customer orders, from purchase order to final shipping, ensuring meticulous documentation to track customer requests and inquiries.
- Provide administrative and operational assistance to ensure smooth product delivery to customers
- Supervise the budget allocated to the customer service department
- Bachelor's degree preferred
- Seven (7) plus years experience in Customer Service Management; manufacturing/industrial setting required
- Preferred experience establishing or revitalizing Customer Service organizations, while managing remote or international workforces.
- Located primarily onsite (remote work available occasionally)