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Remote Office 365 Support Engineer Jobs in Utah (NOW HIRING)

KEYENCE

Field Application Engineer '27

Salt Lake City, UT · On-site +1

$53K - $80K/yr

Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ... office locations when you apply-we'll do our best to place you where you want to be. You'll work ...

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Remote Office 365 Support Engineer information

What does a Remote Office 365 Support Engineer do?

A Remote Office 365 Support Engineer provides technical assistance to users and organizations using Microsoft Office 365 products and services. Their responsibilities typically include troubleshooting issues, managing user accounts, configuring settings, and ensuring smooth operation of Office 365 applications such as Outlook, Teams, SharePoint, and OneDrive. They work remotely to resolve technical problems through email, chat, or remote desktop tools, and may also provide guidance on best practices and security. Their role is crucial for maintaining productivity and minimizing downtime in organizations that rely on Office 365.

What are the key skills and qualifications needed to thrive as a Remote Office 365 Support Engineer?

To thrive as a Remote Office 365 Support Engineer, you need strong troubleshooting abilities, a solid understanding of Microsoft Office 365 services, and experience with user support, typically backed by relevant IT certifications such as Microsoft Certified: Modern Desktop Administrator or Microsoft 365 Certified: Fundamentals. Familiarity with remote support tools, ticketing systems, PowerShell scripting, and the Office 365 admin center is essential. Excellent communication, problem-solving skills, and patience help you resolve issues efficiently and provide exceptional customer service. These skills ensure users receive timely support, minimize downtime, and maximize productivity in cloud-based work environments.

What are some common challenges faced by Remote Office 365 Support Engineers, and how can they be managed effectively?

Remote Office 365 Support Engineers often encounter challenges such as troubleshooting complex technical issues without physical access to user devices, managing multiple support tickets simultaneously, and staying updated with frequent Office 365 updates. Effective communication and strong documentation skills are key to resolving problems efficiently in a remote setting. Building a structured workflow, leveraging remote assistance tools, and maintaining regular collaboration with team members help ensure timely and accurate support for clients.

What is the difference between Remote Office 365 Support Engineer vs Remote Microsoft 365 Support Specialist?

AspectRemote Office 365 Support Engineer
CredentialsTypically requires Microsoft certifications like MS-100, MS-101
Work EnvironmentRemote technical support for Office 365/Microsoft 365 issues
Employer & IndustryIT service providers, tech companies, enterprise organizations
Search & Comparison IntentUnderstanding roles in Office 365/Microsoft 365 support and troubleshooting

The Remote Office 365 Support Engineer focuses on troubleshooting and resolving Office 365 issues remotely, often requiring specific Microsoft certifications. The Remote Microsoft 365 Support Specialist has a similar role but may emphasize broader Microsoft 365 services, including security and compliance. Both roles serve in remote support environments within IT and tech industries, with overlapping skills but slight differences in scope.

What are popular job titles related to Remote Office 365 Support Engineer jobs in Utah?

For Remote Office 365 Support Engineer jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Remote Office 365 Support Engineer jobs in Utah look for?

The top searched job categories for Remote Office 365 Support Engineer jobs in Utah are:

What cities in Utah are hiring for Remote Office 365 Support Engineer jobs?

Cities in Utah with the most Remote Office 365 Support Engineer job openings:

Remote Office 365 Support Engineer jobs near you

Senior Microsoft 365 and Support Services Engineer

Digital Forge Cyber Assurance Group

Lehi, UT • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 19 days ago

Job description

Company Description
Digital Forge has been a forward-thinking market leader in Cybersecurity, Compliance, Risk Management, and Incident Response since 1996. Clients choose Digital Forge because of our world-class team of business and cybersecurity professionals, who continually advance themselves in their respective disciplines through continued education and in-the-field experience. The core of our success is a direct result of our people, processes, and technology. Our team of professionals bring countless years of experience, discipline, and skills that directly impact the success of our company and our clients.
We partner with our clients, working in union towards a common purpose and assuming complete accountability throughout our engagements. We deliver on our assurances, remaining engaged throughout the lifecycle to ensure continuity of experience. Our methodologies have been built through years of experience developing and architect business and information systems. Our approach incorporates a clear understanding of the client's desired objectives and analysis from various perspectives to ensure we deliver on expectations. We have proven best practices designed to improve performance, simplify regulatory compliance, and deliver measurable results to our clients.
At Digital Forge we drive proper adoption and utilization of technology that are foundations for success with our clients. We continuously innovate to shape the most fluid practices and methodologies in our core competencies and influence positive change in those competencies across all industries.
Job Description
We are currently seeking a Senior Microsoft 365 and Support Services Professionals to join our team. You will be joining a team of highly dedicated professionals that thrive for new challenges daily, as well as a company that demonstrates the greatest care for its employees and has a track record for sound business decisions.
  • Guide a Team of Support Engineers with Support and Engineering Operations
  • Deploy Microsoft 365 Environments
  • Deploy Azure AD Environments
  • Deploy Advanced Microsoft 365 Services including Compliance and Governance
  • Architect Office/Microsoft 365 Service Environments
  • Maintenance of Azure Active Directory environments including Policies
  • Monitoring of Network and Desktop Environments
  • Maintaining Desktops, Laptops, Tablets, and Smartphones
  • Assisting on IT Projects as required
  • Working with End-Users and Vendors to support applications and environments
  • Deployment and Management of Microsoft desktop Infrastructure
  • Routine Maintenance with desktops and end-users
  • Deployment of end-user Infrastructure
  • Deployment of Infrastructure improvements on Client environments
  • Assist in maintaining and deploying other Client applications and environments
  • Leading initiatives for researching and deploying new applications
  • Coordinating various IT Operations for Clients
  • Handling daily support calls which can range from Tier 1 to Tier 3 support requirements.
  • Provide guidance to your teammates as a member of the team
  • Working with End-Users and Vendors to support applications and environments
  • Working with Client Stakeholders on strategy and vision
  • Meeting regularly with Clients and attend Client meetings and engaging Executive Management.
  • Supporting Client initiatives remotely and some on premise
  • Routine network maintenance in various Microsoft environments.

Qualifications
Required
  • Three years or more of IT support experience
  • Two years of experience with managing Windows and Mac Desktops
  • Having a worked in a highly motivated, fast-paced, critical support role
  • An excellent reputation for support to end-users and leading teams
  • Excellent decision making and critical-thinking skills
  • Excellent organizational and communication skills are required
  • Ability to meet deadlines with Projects and Assignments
  • Ability to learn and support new technologies and train others
  • Some regional travel maybe required - all expenses paid
  • Participate in an on-call rotation schedule
  • Must be an energetic and highly motivated self-starter
  • Must be self-motivated and have a positive attitude
  • Must be detail oriented
  • Must have the ability to multi-task
  • Must have excellent oral and written communication skills
  • Must have the ability to communicate effectively with others

Preferred
  • One year or more of advanced Office 365 experience is preferred
  • Solid experience in support management roles is preferred
  • Experience with Microsoft Azure Active Directory is preferred
  • Experience with AWS or Azure.
  • Experience with Windows Servers.

Additional Information
Benefits and Compensation
  • Salary based on Skill sets, Capability, and Experience
  • Flexible hours and Remote Work Friendly
  • Comprehensive Health Insurance
  • Prescription Coverage
  • Dental Coverage
  • Vision Coverage
  • Short-Term Disability
  • 401K Retirement Plan
  • Paid Time Off
  • Paid Training
  • Paid Certification Testing

Apply