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Remote Night Shift Help Desk Analyst Jobs (NOW HIRING)

ACI Infotech

Help Desk Technician

$20.50 - $27.75/hr

Help Desk Technician Duration: 9+ Months Mode: Remote Scope of work: * Answering phone calls ... Possesses critical thinking and root-cause analysis skills * Ability to stay on task * Experience ...

Global Data Consultants

Service Desk Analyst

Chambersburg, PA · Remote

$20.50 - $27.75/hr

Overview GDC IT Solutions is currently seeking a fully remote Service Desk Analyst. This role is fully remote, however candidates must live in PA or near PA state line so that they can travel in to ...

InstantServe LLC

EHR Helpdesk Analyst 1st Shift

$21 - $28.75/hr

Fully remote, 1st shift (7AM-3:30PM EST). Resolves technical issues, manages access, and supports ... or Service Desk).Highly desired0Experience supporting Epic applications (e.g., Ambulatory ...

InstantServe LLC

EHR Helpdesk Analyst 1st Shift

$21 - $28.75/hr

Fully remote, 1st shift (7AM-3:30PM EST). Resolves technical issues, manages access, and supports ... or Service Desk).Highly desired0Experience supporting Epic applications (e.g., Ambulatory ...

Pomeroy

Service Desk Analyst Level 1

Hebron, KY · Remote

$17/hr

This position is 100% remote, working Monday-Friday 9am-6pm EST. The pay for this role is $17/hr. General Function: The Service Desk Analyst I will provide first line support for clients. Will be ...

Pomeroy

Service Desk Analyst Level 1

$21 - $28.75/hr

Pomeroy is a company seeking a Service Desk Analyst Level 1 to provide first line support for clients in a remote capacity. The role involves troubleshooting and resolving technical issues while ...

Pomeroy

Service Desk Analyst Level 1

Hebron, KY · Remote

$17/hr

This position is 100% remote, M-F 11am-8pm EST with a pay of: $17/hr. General Function: The Service Desk Analyst I will provide first line support for clients. Will be responsible for following ...

Summit 7 Systems

Service Desk Analyst

Huntsville, AL · Remote

$40K - $55K/yr

Monitor the remote monitoring and management system alerts and notifications and respond ... Candidate must be open to any shift, on-call rotations, and potential weekend work to support a 24 ...

Blue Mantis

Help Desk Engineer - Remote Canada Only

$25 - $28/hr

Help Desk Engineer - Remote Canada Only Department: Blue Mantis Employment Type: Full Time Location ... Comfortable with investigating, analyzing and troubleshooting client issues. * Able to make ...

Summit 7 Systems

Service Desk Analyst

AL · On-site +1

$40K - $55K/yr

Monitor the remote monitoring and management system alerts and notifications and respond ... Candidate must be open to any shift, on-call rotations, and potential weekend work to support a 24 ...

Dine Development Corporation

Help Desk Manager

Collect and analyze Help Desk metrics (response time, mean time to repair, call abandonment rates) and report monthly. * Ensure compliance with AFLCMC/GB4 OKRs and adjust workload priorities to meet ...

Mammoth Tech

Help Desk Technician

$20.50 - $27.75/hr

REMOTE Reports to: Helpdesk Supervisor FLSA Type: Non-Exempt HOURS: 5PM - 1AM EST. ABOUT MAMMOTH ... Mammoth Tech Help desk technician must have the good technical knowledge and be able to communicate ...

Cannon Search

Help Desk Specialist

Boston, MA · On-site +1

Participating in a 24/7 on-call rotation What They're Looking For: * 3+ years of Help Desk ... remote) * Excellent benefits, including 401(k) match and profit sharing * Stable, collegial ...

DAWSON

Psychiatrist (Remote & Night Shift)

Shift: 9-hour shift, 12:30 AM- 09:30 AM CST (Europe) Monday - Friday. Or 11-hour shift that aligns with 5:30 PM-4:30 AM CST (Korea/Japan), Tuesday - Friday. Key Responsibilities: * Perform duties as ...

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All JobsRemote Night Shift Help Desk Analyst Jobs

Remote Night Shift Help Desk Analyst information

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How much do remote night shift help desk analyst jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for remote night shift help desk analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is the difference between Remote Night Shift Help Desk Analyst vs Remote Night Shift IT Support Specialist?

AspectRemote Night Shift Help Desk AnalystRemote Night Shift IT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+ or Cisco CCNA
Work EnvironmentHelp desk ticketing systems, remote troubleshootingNetwork, hardware, and software support, remote and on-site
Industry UsageIT service providers, corporate IT departmentsIT service providers, enterprise IT teams
Common Search IntentBasic troubleshooting, user supportNetwork issues, hardware repairs

The Remote Night Shift Help Desk Analyst primarily handles user support and troubleshooting via ticketing systems, focusing on software and account issues. The Remote Night Shift IT Support Specialist often deals with more technical tasks like network and hardware support. Both roles require similar certifications and are used in similar industries, but the IT Support Specialist typically handles more complex technical problems.

What are the key skills and qualifications needed to thrive as a Remote Night Shift Help Desk Analyst, and why are they important?

To thrive as a Remote Night Shift Help Desk Analyst, you need strong troubleshooting skills, knowledge of computer systems and networks, and typically a diploma or degree in IT or a related field. Familiarity with ticketing systems such as ServiceNow or Zendesk, remote desktop tools, and relevant certifications like CompTIA A+ are commonly required. Excellent communication, patience, and the ability to work independently during off-hours are vital soft skills. These abilities ensure timely resolution of technical issues, consistent user support, and reliable IT operations during critical overnight periods.

What does a Remote Night Shift Help Desk Analyst do?

A Remote Night Shift Help Desk Analyst provides technical support to clients or employees outside of regular business hours, typically during the night. They troubleshoot computer hardware, software, and network issues via phone, chat, or email. Working remotely, they ensure that users receive prompt assistance and that IT systems remain operational overnight. Their responsibilities may also include escalating complex issues to higher-level IT staff and documenting solutions. This role is crucial for organizations that require 24/7 IT support.

What are the typical challenges faced by a Remote Night Shift Help Desk Analyst, and how can they be managed?

Remote Night Shift Help Desk Analysts often encounter challenges such as working independently with limited immediate support, managing high-priority incidents during off-hours, and maintaining alertness throughout the night. To manage these challenges, it's important to establish a consistent sleep schedule, leverage clear communication channels for escalation, and utilize documentation and knowledge bases. Additionally, staying connected with team members through virtual meetings and regular updates helps ensure a collaborative environment, even during night shifts.
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Remote Night Shift Help Desk Analyst jobs near you
Help Desk Technician

Help Desk Technician

ACI Infotech

Remote

$20.50 - $27.75/hr

Full-time

Posted 16 days ago

Job description

Role: Help Desk Technician
Duration: 9+ Months
Mode: Remote
Scope of work:
  • Answering phone calls, working tickets, and responding to chats related to the UPN Project
  • Document issues using the CA ticket system
  • Identify and report trends related to the UPN Project
  • Provide backup support to the Tier 1 Service Desk team which may be unrelated to the UPN Project

Required skills and experience:
  • Minimum 3 years of large volume technical call center experience
  • Minimum 3 years of technical background focusing on troubleshooting common computer issues
  • Minimum 3 years of customer service experience in a technical support environment
  • Possesses critical thinking and root-cause analysis skills
  • Ability to stay on task
  • Experience supporting Microsoft 365 and OneDrive
  • Experience supporting MFA (Multi-Factor Authentication)
  • Experience using a ticketing system to track work
  • Ability to take phone calls and wear a headset for long periods of time
  • Ability to communicate effectively through written communications

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