ZipRecruiter

Log In

2

Remote Night Shift Help Desk Analyst Jobs (NOW HIRING)

CareXM

Help Desk Technician

$18/hr

Remote Salary : $18 per Hour Hours : Monday to Friday between 10:00am to 6:00pm (MST) States we are ... Ability to own, analyze and resolve technical problems encountered by internal team members * Be ...

LinTech Global

Help Desk Specialist IV

Lenexa, KS · Remote

Support VIP users, teleworkers, travelers, and remote/offsite users requiring expedited or ... Participate in root cause analysis and continuous service improvement initiatives to improve ...

Blue Mantis

Help Desk Engineer - Remote Canada Only

$25 - $28/hr

Help Desk Engineer - Remote Canada Only Department: Blue Mantis Employment Type: Full Time Location ... Comfortable with investigating, analyzing and troubleshooting client issues. * Able to make ...

Mammoth Tech

Help Desk Technician

$20.50 - $27.75/hr

REMOTE Reports to: Helpdesk Supervisor FLSA Type: Non-Exempt HOURS: 5PM - 1AM EST. ABOUT MAMMOTH ... Mammoth Tech Help desk technician must have the good technical knowledge and be able to communicate ...

Cannon Search

Help Desk Specialist

Boston, MA · On-site +1

Participating in a 24/7 on-call rotation What They're Looking For: * 3+ years of Help Desk ... remote) * Excellent benefits, including 401(k) match and profit sharing * Stable, collegial ...

Second-61 LLC

Help Desk Support Engineer

Doral, FL · Remote

Government defense IT and analytics support roles. Opportunities are contingent upon task order ... Location: Remote Responsibilities: * Provide technical support for JIRA, GitLab, and other ...

SOSi

Help Desk Representative

FL · Remote

$18 - $23/hr

SOSi is seeking a Help Desk Representative to support mission requirements for a structured ... driven analytics for a DoD customer. The primary objective of the program is to bridge the ...

next page

Showing results 1-20

People also search for

All JobsHelp Desk Analyst JobsRemote Night Shift Help Desk Analyst Jobs

Remote Night Shift Help Desk Analyst information

See salary details

$14

$24

$35

How much do remote night shift help desk analyst jobs pay per hour?

As of May 29, 2026, the average hourly pay for remote night shift help desk analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Night Shift Help Desk Analyst, and why are they important?

To thrive as a Remote Night Shift Help Desk Analyst, you need strong troubleshooting skills, knowledge of computer systems and networks, and typically a diploma or degree in IT or a related field. Familiarity with ticketing systems such as ServiceNow or Zendesk, remote desktop tools, and relevant certifications like CompTIA A+ are commonly required. Excellent communication, patience, and the ability to work independently during off-hours are vital soft skills. These abilities ensure timely resolution of technical issues, consistent user support, and reliable IT operations during critical overnight periods.

What are the typical challenges faced by a Remote Night Shift Help Desk Analyst, and how can they be managed?

Remote Night Shift Help Desk Analysts often encounter challenges such as working independently with limited immediate support, managing high-priority incidents during off-hours, and maintaining alertness throughout the night. To manage these challenges, it's important to establish a consistent sleep schedule, leverage clear communication channels for escalation, and utilize documentation and knowledge bases. Additionally, staying connected with team members through virtual meetings and regular updates helps ensure a collaborative environment, even during night shifts.

What does a Remote Night Shift Help Desk Analyst do?

A Remote Night Shift Help Desk Analyst provides technical support to clients or employees outside of regular business hours, typically during the night. They troubleshoot computer hardware, software, and network issues via phone, chat, or email. Working remotely, they ensure that users receive prompt assistance and that IT systems remain operational overnight. Their responsibilities may also include escalating complex issues to higher-level IT staff and documenting solutions. This role is crucial for organizations that require 24/7 IT support.

What is the difference between Remote Night Shift Help Desk Analyst vs Remote Night Shift IT Support Specialist?

AspectRemote Night Shift Help Desk AnalystRemote Night Shift IT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+ or Cisco CCNA
Work EnvironmentHelp desk ticketing systems, remote troubleshootingNetwork, hardware, and software support, remote and on-site
Industry UsageIT service providers, corporate IT departmentsIT service providers, enterprise IT teams
Common Search IntentBasic troubleshooting, user supportNetwork issues, hardware repairs

The Remote Night Shift Help Desk Analyst primarily handles user support and troubleshooting via ticketing systems, focusing on software and account issues. The Remote Night Shift IT Support Specialist often deals with more technical tasks like network and hardware support. Both roles require similar certifications and are used in similar industries, but the IT Support Specialist typically handles more complex technical problems.

More about Remote Night Shift Help Desk Analyst jobs
What cities are hiring for Remote Night Shift Help Desk Analyst jobs? Cities with the most Remote Night Shift Help Desk Analyst job openings:
What states have the most Remote Night Shift Help Desk Analyst jobs? States with the most job openings for Remote Night Shift Help Desk Analyst jobs include:
What job categories do people searching Remote Night Shift Help Desk Analyst jobs look for? The top searched job categories for Remote Night Shift Help Desk Analyst jobs are:
Remote Night Shift Help Desk Analyst jobs near you
Infographic showing various Remote Night Shift Help Desk Analyst job openings in the United States as of May 2026, with employment types broken down into 93% Full Time, 4% Part Time, and 3% Contract. Highlights an 38% Physical, and 62% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

Help Desk Coordinator [2 pm to 10 pm] - Trenton, NJ/REMOTE

STI

Trenton, NJ • On-site, Remote

Full-time

Posted 16 days ago

Job description

Help Desk Coordinator [2 pm to 10 pm]
Trenton, NJ/REMOTE
5+ Months
Note: 35 hour workweek.
Hours are Monday through Friday- 2 pm to 10 pm
This position is fully remote with the exception of the first several weeks for training.
Training is Monday - Friday 8:30 am - 4:30 pm.
Description:
Help Desk Coordinator will assist customers with computer and application issues to determine the root cause of a problem and perform the necessary functions to resolve the problem. Excellent communication skills and computer knowledge is preferred.
All training will be conducted on premises at 25 Market St. Trenton, NJ.
2-year college degree or equivalent technical study - preferred
Training on the AOC procedures and system will be provided.
SUMMARY:
The ideal Helpdesk Coordinator will have knowledge and experience supporting and troubleshooting various Microsoft applications. The analyst is an excellent communicator, able to speak to end users positively and explain technical detail in a manner they can understand. They can demonstrate the ability to work well in a fast-paced, iterative, deadline-driven environment and have the ability to organize, prioritize, and meet established deadlines. The analyst will adhere to established Help Desk IT policies, procedures and standards and ensure conformance with information systems goals and procedures.
Qualifications and Skills Desired:
• Microsoft Windows 10
• Knowledge of Microsoft Windows Server, Active Directory, and Office 365 - training on AOC mainframe systems will be provided.
• Experience using Microsoft Excel, Word and Visio
• Must have good clear communication skills
Responsibilities:
• Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications.
• Maintain a working knowledge of Help Desk and IT Operations procedures.
• Log all incoming problems and requests and actions taken to resolve them.
• Provide first response help desk support to all customers and users.
• Provide assistance in the areas of site support, and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests.
• Provide support for AOC business applications.
• Provide follow-up status to end-users in accordance with specified support policies and procedures.
• Ensure closed problems are adequately documented.

Apply