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Remote Night Shift Help Desk Analyst Jobs in Houston, TX

Demand.com

Marketing Analyst (Remote)

Houston, TX · Remote

DemandFactor is seeking a focused and skilled Marketing Analyst. This position is fully remote, and ... If you're passionate about building relationships, closing deals, and helping clients achieve ...

Corporate Building Services

Craftsman

Houston, TX · Remote

$15 - $18/hr

Paid training * Full-time position, Monday-Friday day or night shift with overtime opportunities ... Must be able to pass background check and urine analysis drug test. * Read and speak some English.

MaloneBailey LLP

IT Manager

Houston, TX · On-site +1

$92K - $112.90K/yr

Benchmark, analyze report on, and make recommendations for the improvement and growth of the ... Oversee provision of end-user services, including help desk and technical support services. * Work ...

EQT Corporation

Senior Support Analyst

Houston, TX · On-site +1

... remote users. * Supports end-users on various types of software programs to ensure they work ... Provides Service Desk Call Center and deskside support. * Assesses the need for and implements ...

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Remote Night Shift Help Desk Analyst information

See Houston, TX salary details

$13

$23

$34

How much do remote night shift help desk analyst jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote night shift help desk analyst in Houston, TX is $23.00, according to ZipRecruiter salary data. Most workers in this role earn between $18.85 and $25.72 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Night Shift Help Desk Analyst, and why are they important?

To thrive as a Remote Night Shift Help Desk Analyst, you need strong troubleshooting skills, knowledge of computer systems and networks, and typically a diploma or degree in IT or a related field. Familiarity with ticketing systems such as ServiceNow or Zendesk, remote desktop tools, and relevant certifications like CompTIA A+ are commonly required. Excellent communication, patience, and the ability to work independently during off-hours are vital soft skills. These abilities ensure timely resolution of technical issues, consistent user support, and reliable IT operations during critical overnight periods.

What are the typical challenges faced by a Remote Night Shift Help Desk Analyst, and how can they be managed?

Remote Night Shift Help Desk Analysts often encounter challenges such as working independently with limited immediate support, managing high-priority incidents during off-hours, and maintaining alertness throughout the night. To manage these challenges, it's important to establish a consistent sleep schedule, leverage clear communication channels for escalation, and utilize documentation and knowledge bases. Additionally, staying connected with team members through virtual meetings and regular updates helps ensure a collaborative environment, even during night shifts.

What does a Remote Night Shift Help Desk Analyst do?

A Remote Night Shift Help Desk Analyst provides technical support to clients or employees outside of regular business hours, typically during the night. They troubleshoot computer hardware, software, and network issues via phone, chat, or email. Working remotely, they ensure that users receive prompt assistance and that IT systems remain operational overnight. Their responsibilities may also include escalating complex issues to higher-level IT staff and documenting solutions. This role is crucial for organizations that require 24/7 IT support.

What is the difference between Remote Night Shift Help Desk Analyst vs Remote Night Shift IT Support Specialist?

AspectRemote Night Shift Help Desk AnalystRemote Night Shift IT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+ or Cisco CCNA
Work EnvironmentHelp desk ticketing systems, remote troubleshootingNetwork, hardware, and software support, remote and on-site
Industry UsageIT service providers, corporate IT departmentsIT service providers, enterprise IT teams
Common Search IntentBasic troubleshooting, user supportNetwork issues, hardware repairs

The Remote Night Shift Help Desk Analyst primarily handles user support and troubleshooting via ticketing systems, focusing on software and account issues. The Remote Night Shift IT Support Specialist often deals with more technical tasks like network and hardware support. Both roles require similar certifications and are used in similar industries, but the IT Support Specialist typically handles more complex technical problems.

What are popular job titles related to Remote Night Shift Help Desk Analyst jobs in Houston, TX? For Remote Night Shift Help Desk Analyst jobs in Houston, TX, the most frequently searched job titles are:
What job categories do people searching Remote Night Shift Help Desk Analyst jobs in Houston, TX look for? The top searched job categories for Remote Night Shift Help Desk Analyst jobs in Houston, TX are:
What cities near Houston, TX are hiring for Remote Night Shift Help Desk Analyst jobs? Cities near Houston, TX with the most Remote Night Shift Help Desk Analyst job openings:
Remote Night Shift Help Desk Analyst jobs near you
Infographic showing various Remote Night Shift Help Desk Analyst job openings in Houston, TX as of May 2026, with employment types broken down into 93% Full Time, 4% Part Time, and 3% Contract. Highlights an 38% Physical, and 62% Remote job distribution, with an average salary of $47,850 per year, or $23 per hour.
IT Help Desk Analyst - Team Lead

IT Help Desk Analyst - Team Lead

Houston Eye Associates

Houston, TX • On-site, Remote

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Houston Eye Associates rating

8.7

Company rating: 8.7 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

IT Help Desk Analyst - Team Lead

Gramercy - HOUSTON, TX 77025

Overview

Position Type Full Time Travel Percentage Mulitple Locations Category Customer Service

Description

LOCATION: 2855 Gramercy St. Houston, TX 77025 Some occasional travel to other locations as needed.

POSITION SUMMARY:

Contributes to the organization by providing support for resolution and requests reported by employees and Physicians. Supports the team by serving as a subject matter expert and point person for day-to-day support for the team. Responsibilities include initial assessment, triage, research, and resolution of complex incidents regarding the use of software products and/or infrastructure components. Support will be provided onsite, remotely, over the phone, or via email. They will be required to develop solutions for network, desktop, and server problems. They will have the ability to analyze existing systems and make proactive recommendations for improvements. Develops, maintains, and implements all systems, applications, and networking configurations.

ESSENTIAL DUTIES:

  • Resolving incidents in a timely manner to meet the defined Service Level Targets.
  • Create accurate and clear resolution documentation within the incident ticket
  • Escalation of incidents as needed
  • Share incident resolution knowledge by creating process when one does not exist.
  • Provide remote assistance to staff during high call/ticket volumes
  • Perform support functions such as peripheral equipment, software installs, configurations, wireless and LAN configuration and resolve access issues, and others as required support
  • Identify malfunctions with software applications, networks, and hardware. Take appropriate action to resolve issues ensuring data/system integrity.
  • Ensure on-boarding & off-boarding and asset management processes are followed
  • Ensure incident ticket quality standards are met to facilitate escalation to tier 3 and can be used for queries by end users concerning the status of Incidents, Service Requests, and changes (RFC)
  • Assist with trend and root cause analysis
  • Identify and communicate problem trends found as part of incident resolution
  • Conduct information sessions aimed to promote end user adoption of technology products and services
  • Educate customers on problem resolutions to minimize repeat requests and provide timely follow-up
  • Provides after hours and on-call support as needed
  • Maintain and protect confidentiality with regard to all aspects of patient care and employee information.
  • May be assigned targeted projects by the IT Director
  • Serves as a point person for the team in daily inquiries to problem solve or aid the help desk team members prior to the issue being escalated to the IT Director
  • Ensure coverage of the Help Desk at all times.

All other duties as assigned.

We Proudly Offer:

  • Continuing Education including JCAHPO & ABOC
  • Holidays & Paid Time Off
  • Bereavement Leave
  • Superior Benefits Package:
    • Medical
    • Dental
    • 401(K)
    • Free Life Insurance & LTD
    • Eye Care Benefits & Optical Discounts

Equal Opportunity Employer M/F/H/V

Qualifications

EDUCATION - Bachelor's Degree preferred

CERTIFICATIONS & LICENSES - Specialized technical certifications in Microsoft preferredComputer Certifications preferred (A+, MCP) preferred

EXPERIENCE - 2 years' experience of desk side or remote support with experience in Windows operating systems and software applications in a business environmentExperience removing spyware/ malware/ adware and virusesExperience providing remote support for usersHands on experience with PCs and electronicsSelf-motivation to succeed and a proactive attitude

Apply