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Remote Night Shift Help Desk Analyst Jobs in Florida

Sparibis

Help Desk- Tier I

Orlando, FL · On-site +1

$19.25 - $26.25/hr

Location: 100% Remote. This is a United States based position, and candidates must reside in the ... Must have experience as a Help Desk Analyst supporting Microsoft applications. * Experience ...

Booz Allen Hamilton, Inc.

Help Desk Specialist

Doral, FL · On-site +1

$52K - $108K/yr

Remote Work: Yes Job Number: R0245340 Location: Doral,FL,US Share job via: Share Help Desk ... Experience tracking, analyzing, and resolving technical incidents systematically using industry ...

Booz Allen Hamilton, Inc.

Help Desk Lead

Doral, FL · On-site +1

$61K - $141K/yr

Remote Work: No Job Number: R0245925 Location: Doral,FL,US Share job via: Share Help Desk Lead The Opportunity: Provide in-depth support and lead problem solving and implementation efforts for ...

Phsorg

$100K - $175K/yr

Reverend Hugh Cooper Administrative Center Work Shift: Days (United States of America ... Provide tier-2 support of application incidents reported through the help desk; including 24/7 ...

Phsorg

$81K - $138K/yr

Reverend Hugh Cooper Administrative Center Work Shift: Days (United States of America ... Provide tier-2 support of application incidents reported through the help desk; including 24/7 ...

Phsorg

$81K - $138K/yr

Reverend Hugh Cooper Administrative Center Work Shift: Days (United States of America ... Provide tier-2 support of application incidents reported through the help desk; including 24/7 ...

Phsorg

$81K - $138K/yr

Reverend Hugh Cooper Administrative Center Work Shift: Days (United States of America ... Provide tier-2 support of application incidents reported through the help desk; including 24/7 ...

Phsorg

$81K - $138K/yr

Reverend Hugh Cooper Administrative Center Work Shift: Days (United States of America ... Provide tier-2 support of application incidents reported through the help desk; including 24/7 ...

Phsorg

$81K - $138K/yr

Reverend Hugh Cooper Administrative Center Work Shift: Days (United States of America ... Provide tier-2 support of application incidents reported through the help desk; including 24/7 ...

Phsorg

$81K - $138K/yr

Reverend Hugh Cooper Administrative Center Work Shift: Days (United States of America ... Provide tier-2 support of application incidents reported through the help desk; including 24/7 ...

i-Tech Support

Helpdesk Technician Level 2

Orlando, FL · Remote

$18.75 - $25.25/hr

Analyze symptoms, identify root causes, and implement appropriate solutions. * Incident Management ... Strong knowledge with our ticketing systems, remote support tools, and system monitoring tools.

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All JobsHelp Desk Analyst JobsRemote Night Shift Help Desk Analyst JobsRemote Night Shift Help Desk Analyst Jobs in Florida

Remote Night Shift Help Desk Analyst information

What does a remote night shift help desk analyst do?

A Remote Night Shift Help Desk Analyst provides technical support to clients or employees outside of regular business hours, typically during the night. They troubleshoot computer hardware, software, and network issues via phone, chat, or email. Working remotely, they ensure that users receive prompt assistance and that IT systems remain operational overnight. Their responsibilities may also include escalating complex issues to higher-level IT staff and documenting solutions. This role is crucial for organizations that require 24/7 IT support.

What are the key skills and qualifications needed to thrive as a remote night shift help desk analyst?

To thrive as a Remote Night Shift Help Desk Analyst, you need strong troubleshooting skills, knowledge of computer systems and networks, and typically a diploma or degree in IT or a related field. Familiarity with ticketing systems such as ServiceNow or Zendesk, remote desktop tools, and relevant certifications like CompTIA A+ are commonly required. Excellent communication, patience, and the ability to work independently during off-hours are vital soft skills. These abilities ensure timely resolution of technical issues, consistent user support, and reliable IT operations during critical overnight periods.

What are the typical challenges faced by a remote night shift help desk analyst, and how can they be managed?

Remote Night Shift Help Desk Analysts often encounter challenges such as working independently with limited immediate support, managing high-priority incidents during off-hours, and maintaining alertness throughout the night. To manage these challenges, it's important to establish a consistent sleep schedule, leverage clear communication channels for escalation, and utilize documentation and knowledge bases. Additionally, staying connected with team members through virtual meetings and regular updates helps ensure a collaborative environment, even during night shifts.

What is the difference between Remote Night Shift Help Desk Analyst vs Remote Night Shift IT Support Specialist?

AspectRemote Night Shift Help Desk AnalystRemote Night Shift IT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+ or Cisco CCNA
Work EnvironmentHelp desk ticketing systems, remote troubleshootingNetwork, hardware, and software support, remote and on-site
Industry UsageIT service providers, corporate IT departmentsIT service providers, enterprise IT teams
Common Search IntentBasic troubleshooting, user supportNetwork issues, hardware repairs

The Remote Night Shift Help Desk Analyst primarily handles user support and troubleshooting via ticketing systems, focusing on software and account issues. The Remote Night Shift IT Support Specialist often deals with more technical tasks like network and hardware support. Both roles require similar certifications and are used in similar industries, but the IT Support Specialist typically handles more complex technical problems.

What cities in Florida are hiring for Remote Night Shift Help Desk Analyst jobs?

Cities in Florida with the most Remote Night Shift Help Desk Analyst job openings:

Remote Night Shift Help Desk Analyst jobs near you
Infographic showing various Remote Night Shift Help Desk Analyst job openings in Florida as of August 2026, with employment types broken down into 96% Full Time, and 4% Contract. Highlights an 100% Remote job distribution.

Help Desk- Tier I

Sparibis

Orlando, FL • On-site, Remote

$19.25 - $26.25/hr

Full-time

Re-posted 25 days ago

Job description

Location: 100% Remote. This is a United States based position, and candidates must reside in the continental United States to be eligible for employment.
Years' Experience: 3+ years professional experience.
Education: Bachelor's degree in information technology or equivalent experience.
Clearance: Applicants must be able to obtain and maintain a Public Trust security clearance. United States Citizenship is required as part of the eligibility criteria to be able to obtain this type of security clearance.
Key Skills:
  • Must have Tier 1 help desk experience.
  • ServiceNow experience.

Responsibilities
  • Provide Tier 1 technical support as the central point of contact for all IT-related inquiries and end user requests.
  • Providing software support assistance, to include but not limited to:
    • Password resets.
    • Account unlocks.
    • General software and hardware troubleshooting.
    • Installation and configuration desktop applications.
    • Supporting user customizations.
    • Answering and researching questions about the software's features.
    • Troubleshooting and resolving operational incidents, such as local print configurations.
    • Resolving website access issue.
    • Assisting with wireless and wired network connections configuration assistance.
  • Resolve end user technical issues promptly and effectively.
  • Reviewing, managing and maintaining the Tier 1 ticket queue to ensure timely and effective issue resolution.
  • Monitor incoming support request tickets and create tickets for every customer interaction that does not already exist in ServiceNow.
  • All tickets will follow company configuration management policies for ticket escalation, ticket routing, and ticket closures.
  • Receive, track, and support all IT Service, Unified Communications (external and internal audio, video, and web conferencing support) and user workstation/desk move, add, and change support requests.
    • Will use company provided Interactive Voice Response (IVR) and Automated Call Distributor (ACD) software, hardware, and associated licenses.
  • Respond to and manage multiple alternative communications channels, including voice messages, email, and intranet portal self-service requests.
  • Track, manage, and provide monthly update on Help Desk utilization.
  • Create problem tickets to track like incidents and raise the trend.
  • Prioritize and organize incoming support requests to ensure timely resolution in alignment with established Service Level Agreements (SLAs), maintaining accountability for meeting response and resolution targets.
  • Attend provided training as requested.
  • Will always maintain a high level of customer satisfaction and professionalism.
  • Other duties as assigned.

Qualifications
  • Must be able to obtain and maintain a Public Trust security clearance.
  • 3+ years professional Help Desk experience.
  • Bachelor's degree in information technology or equivalent experience.
  • Must have experience as a Help Desk Analyst supporting Microsoft applications.
  • Experience providing support for major and business productivity applications, which include but are not limited to: Microsoft 365, Exchange Online, Microsoft Intune, and other Microsoft applications.
  • Experience providing Tier 1 Help Desk support.
  • ServiceNow Help Desk experience required.
  • Keep up to date on ServiceNow best practices.
  • Customer service driven.
  • Excellent written and verbal communication skills.
  • Must be detail oriented.

About Sparibis
Sparibis LLC is a professional solution firm that Clients rely on to access the best talent to drive their business success.
Sparibis is an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply

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